Jump to content

2010 GMC Sierra DASH Replacement.....Not Pleased!!!

dcheeseman

Recommended Posts

dcheeseman Enthusiast

dcheeseman

Posted
Posted

Well I had my whole Dash replaced in my 2010 GMC Sierra 1500 SLT "All-Terrain" a little over a month ago due to the top layer coming of / bubbling up around the the passenger-side airbag cover. As I first stated mine is an SLT so it has the upscale Dash. Well after the Dealership BS.......they finally replaced it as mine still falls under the bumper-to-bumper warrenty.

 

Anyhow, a few weeks ago while driving and everytime I'd hit a bump I would here this rattle sound from the passenger side. It would not happen all the time just on big bumps. Well rather than waste my time taking it back to the UNTRUSTWORTHY DEALERSHIP, I thought I would attempt to fix it myself......

 

Now to begin with why I'm not pleased! The plastic panel obove your knees, under the steering column, it was not fitting flush....I removed it, found a SCREW MISSING! Next, I removed the glovebox and found the passenger-side airbag to be lose! As I was looking around under the dash, a 10mm bolt falls down!!!! As I looked further I found it was from the right-side of the airbag assembly......AT THIS POINT I'M BEYOND PISSED....to make matters worse I found the one on the left side was half screwed in.....One wasn't screwed in at all and the other in half way....some quality work!!! Now I begin fixing it, I had to remove the trim panel between the air condition vents. Well once I removed it I found two more screws missing!!! I'M SO BEYOND UPSET AT THIS POINT, I just couldn't believe it and people that know me wonder why I do all my work myself!!! Finally I found the airbag cable wasn't snapped into its proper place, it was just hanging.

 

To sum up, I fixed it all myself and it fixed my noise/rattle issue. I didn't take it back to the dealer because this proved to me I CAN NOT TRUST THEM! Also the satisfaction I figuring/fixing it myself. Also I didn't tell them about it and that I fixed it myself for fear of my warranty being voided. So I'm just venting on here and just dealing with it myself. Also I WILL NOT be going back there ever again!!! Just a note to everyone, please be careful where you take your truck and I hope you never have anything bad happen to you like me. Also the more you can do for yourself the better.

 

Daniel

kstruckcountry Senior Enthusiast

kstruckcountry

Posted
Posted

Wow after reading this I really appreciate how lucky I am to have a dependable mechanic. I would be hella pissed if that happened to me... And I sure wouldn't go back to the same place.

hzhardy Enthusiast

hzhardy

Posted
Posted

I would have filed a complaint with GM customer service. Issues like this could cause a dealer to loose their franchise. This puts GM in a bad spot as they are ultimately responsable for the warranty repairs. Lawsuit like this do not look good for future owners.

chev1guy Enthusiast

chev1guy

Posted
Posted

A complaint should have been filed IMO. The air bags were not set back properly which could have had horrible results in case of an accident. Whatever happened to taking pride in your work? IMO your work generally shows the kind of person one is. Glad you found the issues and corrected them.

Gurrzt Enthusiast

Gurrzt

Posted
Posted

I agree with all of the above, however you should have taken pictures to support your case (if you file one).

dcheeseman Enthusiast

dcheeseman

Posted
  • Author
Posted

Wow after reading this I really appreciate how lucky I am to have a dependable mechanic. I would be hella pissed if that happened to me... And I sure wouldn't go back to the same place.

 

You are lucky to have a dependable mechanic, I'm never going back to that dealership and I will be telling everyone. Word of month hurts a business.

 

I would have filed a complaint with GM customer service. Issues like this could cause a dealer to loose their franchise. This puts GM in a bad spot as they are ultimately responsable for the warranty repairs. Lawsuit like this do not look good for future owners.

 

 

I agree with you however I'm affraid of my warranty be voided.

dcheeseman Enthusiast

dcheeseman

Posted
  • Author
Posted

I would file a complaint. There is no excuse for the way they put your dash back together.

 

 

I would like to however, I didn't take pictures (My Fault) and for the simple fact I don't think they would believe me. They'd probably say I took the screws out myself or some crap like that. I AGREE 100% there is no excuse for that type of work! At this point I dont know what to do other than live with it and go somewhere else next time.

dcheeseman Enthusiast

dcheeseman

Posted
  • Author
Posted

A complaint should have been filed IMO. The air bags were not set back properly which could have had horrible results in case of an accident. Whatever happened to taking pride in your work? IMO your work generally shows the kind of person one is. Glad you found the issues and corrected them.

 

 

I agree, thats what worried me was from all the vibration and possibly make the airbag deploy prematurely. Yeah it sure doesn't seem like taking pride in your work matters anymore. Probably someone wanting to get off work early. I'm floored I found the problem and was able to fix it.

 

I agree with all of the above, however you should have taken pictures to support your case (if you file one).

 

 

I agree with you, I should have taken pictures.....in the moment all I was worried about was figuring out the problem and getting it fixed.

hzhardy Enthusiast

hzhardy

Posted
Posted

I would file a complaint. There is no excuse for the way they put your dash back together.

 

 

I would like to however, I didn't take pictures (My Fault) and for the simple fact I don't think they would believe me. They'd probably say I took the screws out myself or some crap like that. I AGREE 100% there is no excuse for that type of work! At this point I dont know what to do other than live with it and go somewhere else next time.

 

You said you had missing hardware though right, that is still better than nothing to stir the pot

hzhardy Enthusiast

hzhardy

Posted
Posted

Wow after reading this I really appreciate how lucky I am to have a dependable mechanic. I would be hella pissed if that happened to me... And I sure wouldn't go back to the same place.

 

You are lucky to have a dependable mechanic, I'm never going back to that dealership and I will be telling everyone. Word of month hurts a business.

 

I would have filed a complaint with GM customer service. Issues like this could cause a dealer to loose their franchise. This puts GM in a bad spot as they are ultimately responsable for the warranty repairs. Lawsuit like this do not look good for future owners.

 

 

I agree with you however I'm affraid of my warranty be voided.

 

As long as you did not break anything you would be fine, with what you did you did not break and seals. There is nothing under the dash with painted over bolts except the column i believe to help show GM otherwise. This is how they put tamper seals our vehicles. If that were the case, every one that has had an alarm installed and or stereo installed would affect the warranty.

Doug_Scott Senior Enthusiast

Doug_Scott

Posted
Posted

By not taking it back for them to fix, they will not know that they have a technician doing poor work. It is not the dealership that screwed up, it was one technician. All you really needed to do was take that first bolt you found back to the dealer, and tell them you have a bad rattle in the dash after the repair, and this bolt fell out on the passenger side. Give them a chance to correct the issue, and give them a chance to deal with the technician. One of the worst things a technician can do is not properly tighten fasteners.

gmtech4 Senior Enthusiast

gmtech4

Posted
Posted

customers have a survey sent after a warranty repair ,grade your experience accordingly ,,,,DEALERS LIVE AND BREATHE AND ARE JUDGED by that survey ,its called a Customer Service Index or CSI ,everything from sales to service is surveyed ,,,every visit ,,

 

btw ,the apprentice was given a job over his head and no babysitting was done to check his work by a journeyman,,no quality control either (some stores have that )

 

don't let this go the way side ,you have to tell them ,,,,for the next guys sake ok,

 

nice rant but you fixed it ,talk to them and make a difference for them and the next customer

 

CSI serves a purpose

 

don't worry about voiding your warranty ,you did better than the apprentice remember

 

good luck

beetle Enthusiast

beetle

Posted
Posted

Let it go and move on. The complaint process will just keep you aggravated that much longer. Find another shop and hope for the best...and congrats for a job well done.

Archived

This topic is now archived and is closed to further replies.

Go to topic listing

  • Latest Articles

  • Posts

    • Atlas
      Missing thrust bearing? And oil selection

      By Atlas · Posted

      No doubt... But, as someone who doesn't pay for his services, but who has provided a few views/clicks on his Youtube platform, the data around the Mobil oil testing I think does have some value including to "freeloaders" like me.   A lot of what he's doing is likely showing the OE's work in their oil selection, something that many of us had kind of assumed was true all along, a good balance of both excellent protection and efficiency.
    • Z45
      Missing thrust bearing? And oil selection

      By Z45 · Posted

      Lake Speed is drumming up business for his company just by being in the spot-light so he has a vested interest in stoking the 0W-20 fire.  IMO  
    • Chuck FB
      summer road trips in the 2026 2500HD

      By Chuck FB · Posted

      I knew when I bought my truck that it had off road hill decent or craw control or whatever they call it and rolled my eyes at that but it gets throw on with other options my truck has, I just never had a heads up if the highway speed regular cruise setting had anything to do with the brakes and that took me by surprise. If you've ever been to the top of Pikes Peak and watched those ahead of you on the way down with their brake lights on constantly, one can guess they are probably not gearing down or not enough anyway if their vehicle will allow and a good reason their is a brake check spot part way down where they use an infra red heat gun to check how hot ones brakes are front and rear.    Your right that once one gets out of the front range by Denver and I've not been on that stretch of 285 between Denver and Fairplay myself but I know its high and Fairplay at 10000 feet, Buena Vista at 8000, it drops a bit from there but then your going back up and over the 11000 pass and Durango is at 6500 . So yes your definitely right that 6500 and a lot higher is the theme of going anywhere out in that direction from Denver but hey, the down hill sections give fantastic fuel mileage !.    I don't even look at the fuel pumps for what premium costs here, since I live on a farm and up to this point get fuel delivered I am rarely in front of a fuel pump and when I am, I am often using card lock bulk fuel stations so it tells me what the price is AFTER I buy the fuel. Looking up on gas buddy and converting to US gallons but in Canadian dollars, regular on average of the prices listed was around 5.95 and premium is around 7.00 . That was one reason I did not go for the 6.2 half ton aside from its lack of carrying/towing if one was going by the rule of using premium fuel and until recently one could only buy regular farm gas if playing the few cents off game for farm dyed fuel for a "farm licensed pickup". But yes I hear you on the fuel price difference and like the diesel theme with it often being more expensive then gas it doesn't have quite the charm to it either as it once did although right now here for some reason the price of diesel has come down more so its now inline with the price of regular gas. 
    • KARNUT
      Missing thrust bearing? And oil selection

      By KARNUT · Posted

      I agree with this assessment. As you know I’m testing longevity with vehicles for the first time. I have a few vehicles I passed to kids and grandkids. We’re all past 100K miles some approaching 170K. I’m the only one doing 5k oil changes. The rest whatever the minder says. I’m the only one doing frequent transmission service. My odyssey the trip vehicle at 200K will be finished as a trip vehicle. I recently changed to high mileage oil, Valvoline. I can’t get past the fact that all manufacturers want to claim long service life. I just don’t make sense that they would go with low weight oil for mileage. While sacrificing longevity.
    • Atlas
      Missing thrust bearing? And oil selection

      By Atlas · Posted

      There's absolutely a mountain of profit in catering to the "I do my own research" crowd, people who are certain they know better. And I don't mean there isn't data to support that 0w40 produces less wear product than 0w20 in an engine like the 3.0 Duramax, that only feeds them the assurance they need. Again, my whole thing with oil selection is, sure, 0w40 or 0w30 produces less wear product. Are we talking the difference between the engine lasting only 100k versus 200k? Or are we talking more like, if the engine will already go 350k on a good 0w20 regimen recommended by the OE, is using 0w40 going to get us to 355k, assuming we can even get the rest of the truck to last that long, meanwhile sacrificing the first 5y, 100k in powertrain warranty. The answer isn't easy, there are tradeoffs.   I willfully use 0w20 Dexos D for this reason, knowing that a 0w40 will produce slightly less wear. I don't believe the delta in wear product is meaningful over the lifetime of the engine, and I place much more importance on driving style and overall feeding and care of the engine as a whole. It's the mentality that someone can abstain from alcohol their whole life which is an amazing boost to health by itself, theoretically. But if they're sedentary, that lifestyle choice will most likely kill them young despite their other, concerted efforts. Maybe someone doesn't drink AND they are the perfect picture of health and activity AND they use 0w40 AND they treat their engine perfectly. If living until 130 years is the goal, sure, do that. But it's going to be a really old truck falling apart around a good engine for that last 30 years, without a doubt.   I watched Demonworks' other video on the 100k+ 3.0 Duramax that had dealer 0w20 changes on what appears to be OLM-prescribed intervals (8-10k).   The QR codes are still present and readable on the main bearings. That's how little wear it has.   That's not proof that anyone else should stick to 0w20, but it's confirmation, for me, that 0w20 is perfectly acceptable to use in these engines.

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...