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Voice Recognition doesn't always activate

pnmvroom

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pnmvroom

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I have a 2014 Silverado Z71 with the 8 inch touch screen. Nearly half the time, my voice command function will not activate. When I push the voice command button on the steering wheel, I receive a message that reads, "voice commands not available for selected language". The selected language is English. Also, the voice icon on the touch screen isn't illuminated. When illuminated, it works fine. The only way I can get it to work is to turn the truck off and remove the key, then restart. I was wondering if anyone else has experienced this problem? I'm sure it's a software issue. Can my software be upgraded or reloaded at the dealership? Thanks.

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