Jump to content

New member but long time GM owner (not happy) ...

Hmbuilder2

Recommended Posts

Hmbuilder2 Enthusiast

Hmbuilder2

Posted
Posted

Good morning everyone,

I have been a loyal GM owner for along time, I have just sold my 2007 GMC 2500HD (116218 miles)and my 2009 Chevy 1500 (92,800 miles )both 4x4 Z71 fully loaded and I bought a 2014 Chevy 1500 DBL. Cab 4x4 Z71, I never had any trouble with my other trucks, Ran solid and everything worked as was supposed to.

 

But with my 2014 1500 I have had trouble with the my link radio screen going dark and not coming back up while driving. Even if I shut the truck off and turn it back on, It stays dark. Only way to use the radio is thru the dashboard. Dealer has had the truck more than I have trying to figure this out. The truck only has 300 miles on it. Now I hear there is a recall on the 2014 1500's with 4X4 transmission , I am starting to think maybe I should have bought a new ford truck.

 

P.S. I also own a 2014 Camaro RS and love it.

  • Replies 32
  • Created
  • Last Reply
Imcrazy Senior Enthusiast

Imcrazy

Posted
Posted

welcome to the forum. Unfortunately it seems like the first year out of most newer vehicles have some issues. My 14 sierra does have a screen black out from time to time but, never has lasted more than a minute. I had the transmission recall check on mine 4.3L 4x4 and it was fine with no correction required.

 

Enjoy the truck.

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted

Hello Hmbuilder2,

 

I can certainly understand your frustration, you do not expect problems when purchasing a new vehicle. I would be happy to look further into this by reaching out to your dealership for more information and documenting this concern in our system. If you'd like my assistance, please send me a private message with your contact information an VIN. I hope to hear from you soon

 

Andraya

GM Customer Care

Sooperdave Enthusiast

Sooperdave

Posted
Posted

Sounds like pretty minor issues to already be disappointed in the vehicle. I'm sure the dealer will change out the radio if necessary and they will perform the recall if needed while its there as well.

BR-TEXAS Enthusiast

BR-TEXAS

Posted
Posted

Good morning everyone,

I have been a loyal GM owner for along time, I have just sold my 2007 GMC 2500HD (116218 miles)and my 2009 Chevy 1500 (92,800 miles )both 4x4 Z71 fully loaded and I bought a 2014 Chevy 1500 DBL. Cab 4x4 Z71, I never had any trouble with my other trucks, Ran solid and everything worked as was supposed to.

 

But with my 2014 1500 I have had trouble with the my link radio screen going dark and not coming back up while driving. Even if I shut the truck off and turn it back on, It stays dark. Only way to use the radio is thru the dashboard. Dealer has had the truck more than I have trying to figure this out. The truck only has 300 miles on it. Now I hear there is a recall on the 2014 1500's with 4X4 transmission , I am starting to think maybe I should have bought a new ford truck.

 

P.S. I also own a 2014 Camaro RS and love it.

Everyone is different, but if my problem was just the fancy radio, I'll be really happy. I think GM allocated all resources to radios, mpg, sensors, etc, and ran out of resources to the basics...

gtstricky Enthusiast

gtstricky

Posted
Posted

That would be really frustrating but it sounds like it is a fluke with your truck. Hopefully you have a good dealer that will make it right fast. Hit up the online cusotmer service rep here too. They can get results if the dealer is not making it right.

jfulton Enthusiast

jfulton

Posted
Posted

Hello Hmbuilder2,

 

I can certainly understand your frustration, you do not expect problems when purchasing a new vehicle. I would be happy to look further into this by reaching out to your dealership for more information and documenting this concern in our system. If you'd like my assistance, please send me a private message with your contact information an VIN. I hope to hear from you soon

 

Andraya

GM Customer Care

 

Hi Andraya I have a question for you. I have had the same issue with the navigation unit crashing on me and was wondering if there is a way to report any bugs or errors that we run into. I am a developer myself so I know exactly what caused my unit to crash and I would like to report it so when they release an update it can take care of the bug. If you could let me know that would be awesome. And for everybody who is having an issue with their unit crashing know that it can be fixed. Its just a bug in the software.

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted

 

Hi Andraya I have a question for you. I have had the same issue with the navigation unit crashing on me and was wondering if there is a way to report any bugs or errors that we run into. I am a developer myself so I know exactly what caused my unit to crash and I would like to report it so when they release an update it can take care of the bug. If you could let me know that would be awesome. And for everybody who is having an issue with their unit crashing know that it can be fixed. Its just a bug in the software.

 

Hi jfulton,

 

Yes, we do have a team that is focused on documenting vehicle concerns that customers bring to our attention, for the appropriate departments. You are welcome to send me a private message here on the site with your contact information, VIN and details about the concern. I look forward to hearing from you.

 

Thank you,

 

Andraya

GM Customer Care

j-ten-ner Senior Enthusiast

j-ten-ner

Posted
Posted

Welcome.

 

I remember the days when one bought a new car for one reason: to enjoy the first few trouble free years.

The argument against a used car was like: "...you never know how the previous owner threaded the car..."

We still don't know for sure how a used car was handled before. But with the issues on all the new cars and trucks it is almost better to buy used from production years when the manufactures still took pride in their product.

Nowadays it seems like they just throw the parts on it to get it into the sales room. "Let's deal with the f*ck ups when the time comes...or not...".

 

Sad.

 

so long

j-ten-ner

Newm Enthusiast

Newm

Posted
Posted

Sorry to hear about your radio problem but they will get it fixed. I know it sucks to get something new and have it be less than perfect but these things are made by humans and never will be perfect all the time. It will work out andyou will love it.

Silverado-Hareek Senior Enthusiast

Silverado-Hareek

Posted
Posted

Good morning everyone,

I have been a loyal GM owner for along time, I have just sold my 2007 GMC 2500HD (116218 miles)and my 2009 Chevy 1500 (92,800 miles )both 4x4 Z71 fully loaded and I bought a 2014 Chevy 1500 DBL. Cab 4x4 Z71, I never had any trouble with my other trucks, Ran solid and everything worked as was supposed to.

 

But with my 2014 1500 I have had trouble with the my link radio screen going dark and not coming back up while driving. Even if I shut the truck off and turn it back on, It stays dark. Only way to use the radio is thru the dashboard. Dealer has had the truck more than I have trying to figure this out. The truck only has 300 miles on it. Now I hear there is a recall on the 2014 1500's with 4X4 transmission , I am starting to think maybe I should have bought a new ford truck.

 

P.S. I also own a 2014 Camaro RS and love it.

 

I have the same issue. The dealer changed some wire which seemed to work for a couple months and then the problem came back. My service rep told me that GM Tech support said the replacement wire (which GM sent to the dealer) was most likely also bad and needs to be changed again. The service rep said quote "between you and me I don't think it's the wire I think we need to replace your entire MyLink screen but GM won't approve that repair until we change this wire a second time." Overall the dealer has been nice and has been giving me loaner vehicles when I bring the truck in so I can't complain but so much. Plus this is all on GM's dime so if they want to waste money going through this process, I'll be glad to humor them. I still haven't gone back for the 2nd replacement wire. My screen is on and working at the moment and I called the dealer yesterday and they did not have the new wire in yet.

dmd277 Enthusiast

dmd277

Posted
Posted

Sorry you are having problems with your vehicle, I have had mine back to the dealer over ten times for different problems and recalls( I have lost count after ten) the dealer has gives me a loner when the repairs are going to take more than a day but every time I take it back to the dealer it costs me in gas and time. I have a good friend looking to buy a new car, I told him that I could not recommended a GM vehicle(I have been driving them since the early 70's). With all of the recalls I do not believe GM is serious about the quality of its products when they leave the assembly plant.

Archived

This topic is now archived and is closed to further replies.

Go to topic listing

  • Latest Articles

  • Posts

    • newdude
      Lower trims ( WT, Custom, Silverado ( aka LT )

      By newdude · Posted

      HD at the moment, are kinda their own deal.  How LTZ sells on those vs on 1500, there is a difference.   They are merging most of the mid trims on 1500.  LT, RST and LTZ are replaced by one trim, Silverado.  LT and RST are a BIG portion of sales.    Bad naming choice aside, the new Silverado trim will offer the spread of options that those three trims offered.  So expect to see things like the tech package for example, and memory seats.  And LT Trail Boss will now just be "Trail Boss" (formerly LT Trail Boss) but will offer content spread like the new Silverado trim will.  The press photos showed the Trail Boss (formerly LT Trail Boss) has access to Super Cruise now, which on the current truck was High Country only.       Here is the Trail Boss interior.  Memory seats and Super Cruise are present.  All things the LT Trail Boss it replaces, and the RST it was based on didn't get on the current gen.  You had to go to LTZ or ZR2 for memory seats, and High Country for Super Cruise.      
    • dennismc
      2021 vs 2026 handling (1500 X31 Sierra)

      By dennismc · Posted

      I installed a Hellwig rear sway bar on my 21 Sierra SLT, it made a huge difference on how the truck handles, no body roll, the trucks much more planted now. Not sure of the suspension differences between the 21 and 26,  if its body roll your having a sway bar will solve it. 
    • Old Bay
      frustrating P0446 code

      By Old Bay · Posted

      So a follow up and my fix. I found in online searches the live data to look at on a scan tool to verify the fuel tank pressure sensor was working.  It showed an spec number towards the lower end of the rang, but in spec.  Then while it was running opened the gas cap and the pressure should change.  It didn't change even a tiny bit.  The data for the purge valve said it was open...never changed. So then I measured the voltages on the plug for the fuel pressure sensor and they matched what it should be.  So local car quest parts had the sensor in stock...it was a bit of a pain to remove and an even bigger one to get it to actually go back in.  It helped to unbolt the driveshaft and bungie cord away from the gas tank to give a bit more room to work. So fuel tank pressure sensor in I cleared the code, and started it up.  I went to the scan tool's live data and... Eureka! The pressure number was different and fluctuated a bit.  So took it on a short drive and pressure number varied saw the purge valve go from closed to open and back to closed.  Drove it to and from work for roughly a week plugged in the scan tool no codes.  I took it in to get tested and passed.  In my state's infinite wisdom (oops meant greed), since I pushed the test with the maximum extensions I have to take it back in by Feb '27 to 'get it back up to date', then my next test won't be until Feb '29. 
    • newdude
      loose lug nuts

      By newdude · Posted

      Any grease on the stud threads of any kind?   Wheel studs should have NOTHING on them for proper torquing and so the nuts don't back off.     Are all of the mating surfaces clean?  So wheel, rotor and hub?     We've had plenty of trucks at work with that wheel, this is a first to me.  Makes me think they've got a lube tech putting anti-seize on all the wheel studs or some kind of grease, and they need to stop doing that.  To have 11 other trucks with the same exact problem.      
    • Flynlow
      2027 Chevrolet Silverado: Official Discussion

      By Flynlow · Posted

      I was a Chevy guy for years, then switched to GMC because I liked the looks better.  I'm actually thinking I like the Chevy looks better than GMC for the first time in a lot of years.   One thing I know for certain, the new GMC dash is hideous!  Chevy wins this one!  

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...