2015 YUKON NOISE IN CABIN

[tb6440]

Jason,

 

Could I also request some of your information? I don't think any single issue would qualify ours, but the multitude of problems we're experiencing makes me want to at least TRY. Thanks for your help sir.

[EddyYukon]

I just wanted to thank the people who have posted about their experiences with this issue.

 

Ordered a new Yukon a few months ago based on the 2015 model. Later when I checked in with the dealer and he was surprised to see it had an 8 speed as well as some different option packages than we ordered. Mine was built in early October so probably one of the early 2015.5s.

 

Also thanks for the tip about them being subject to some extra testing. That explains why mine was supposedly waiting to be unloaded from a rail car in NJ a few weeks ago but was subsequently sent back to TX.

[jasondenali15]

Hi Eddy,

 

Do you have it yet? If so, please tell me it drives beautifully...and silently.

[EddyYukon]

Hi Eddy,

 

Do you have it yet? If so, please tell me it drives beautifully...and silently.

Not yet. Actually trying to chat with GM now to check status. I surely will report back with we get our hands on it.

 

The dealer told me a few weeks ago it was at the rail yard (in NJ) waiting to be unloaded and delivered to dealer*. Then last week I was told by GM it is back in TX and will be here the 18th. I have a VIN. It was built in early October. Gut tells me it was sent back for testing (or some change?) as others have reported. Trying to see if GM will give me fill "tracking history" so I can confirm.

 

 

 

*I don't think he lied to me because he had me come in the next day and have trade evaluated and hammer out the deal so when it arrives we can just give it a test and sign papers.

Edited November 11, 2014 by EddyYukon

[Wing350]

Anyone have any progress with resolving this issue?

 

Is the cold weather making it worse? I spent a decent amount of time in my truck this weekend and it seems worse.

[GMCustomerService]

I continue to work with the dealership on this issue with our 2015 Suburban. Anyone who has had a BUYBACK Please reply on what vehicle you had and where you took it back to. Also Im asking for information from anyone who still is in the process of fixing the vehicle (all vehicle info and dealership address). I do NOT need your personal information just the vehicle and dealership. I am going to create a data base so that all of us will make sure that we will have some documentation to assist you with a buyback if necessary. Send me a private message and once completed I will post the information on the forum. FYI GM has now made a 2015i that is supposed to have corrected the issue and added some more options. Figures.

 

Hi Jamac4567,

 

We are sorry that you are having this concern with your 2015 Suburban. We'd be glad to offer our assistance by discussing your concerns further and reaching out to your dealership on your behalf. If you are interested, please send me a private message here on the site.

 

Thank you,

 

Andraya

GM Customer Care

[GMCustomerService]

Anyone have any progress with resolving this issue?

 

Is the cold weather making it worse? I spent a decent amount of time in my truck this weekend and it seems worse.

 

Hello Wing350,

 

We are sorry to hear this. I understand that you are trying to resolve this issue on your own, If you should need any additional assistance, we're always here to help. We cannot provide technical information, but we'd be glad to investigate this further for you.

 

Andraya

GM Customer Care

[Wing350]

Thanks Andraya,

 

So, could you check within GM and then tell us what this droning/buffetting sound is with early 2015 Yukon XL/Suburbans and how to fix it? I know you must keep records on this stuff. Apparently the Service Bulletin PIT5318 Doc ID 3975780 isn't the best solution.

 

Also, it seems that there are a lot of Yukon XL/Suburban fans watching this thread to see if the problem is resolved with your current production (2015i's).

 

I'm guessing if they fixed the problem with the current production (2015i) then somebody there knows what is causing it in the earlier 2015s. They sound ready to buy ! And I'm definitely ready to end the headaches.

 

We're all anxious to know what you can find. Thanks, again.

[Anon2015]

GM Customer Service is not helpful...they are, in fact, part of the problem. I suggest you work with your dealer and if that is going nowhere, your choices are your attorney and/or the FTC.

[Wing350]

Anon2015,

 

You've got to give 'em a chance. I've got to think Yukon/ Suburban customers are some of GM's most loyal ( and profitable ). I can't believe it's not important to them to get this thing resolved.

 

Andraya, who wrote the Service Bulletin PIT5318 ? Can they share anything new?

[Anon2015]

Given them chances since Jan. of this year. Enough already.

[Wing350]

Andraya at GM customer Service,

 

What do you recommend?

[Jamac4567]

Don't expect any real answers from the customer service people here. They give generic answers that do nothing but waste time. UPDATE on our 2015 Suburban. First , The TSB to fix the roof DOES NOT WORK. we had it done .....FAIL. The truck was taken back to the dealer again on Fri because GM wanted them to check the rear axle gear lash. According to the dealer everything was within specs. They called GM and they are sending an engineer sometime in the next few weeks to see what else can be done. GM is acting like they know nothing about the issue which upsets me more then the vehicle !!!!!. THEY KNOW. So I will let you know if things change. ALSO. I am still collecting information on current vehicles that have this problem or have been bought back by GM. If you have not replied to me in a private message then please send me your vehicle info and dealership so I can create the database.

 

FYI GM returned a large group of suburban's for quality Inspections in Texas so im not sure they fixed the problem. If you get a 2015i post your results please.

[GMCustomerService]

Andraya at GM customer Service,

 

What do you recommend?

Unfortunately, we are unable to provide information in regard to service bulletins. If you send us a private message with your VIN and full contact information we can certainly reach out to an internal resource in regard to your concern. Please let us know if the extra help is needed.

 

Kristen A. (Assisting)

GM Customer Care

[The Zip]

GM Customer Service – do you remember this comment back on post #90 page 6, “GM Corporate – your call. In the meantime, respectfully request you muffle your advisor on this thread unless you give them some authority to make decisions.”

 

People have spent thousands of hard earned dollars and are attempting to get closure on substandard manufacturing on their vehicle. It doesn't appear nothing changed from post 90, Corporate didn't give you any authority to make something happen. Don't mislead folks as though you can get something done.

 

Trying to keep it clean here, so unless you know a GM Corporate exec in the high rent district, respectfully request you go find another thread to assist.