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Text messages don't work on 2015 Silverado

Mgt81956

By Mgt81956
in Troubleshooting & Recalls

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Mgt81956 Enthusiast

Mgt81956

Posted
Posted

I have a new 2015 Chevy Silverado I cannot get the text messaging to work. I have a iPhone 6 I have followed up on posts here and I have done everything that was mentioned. I've gone to notifications pressed that as posted, the text is turned on as well as Bluetooth and paired. I've tried everything. I'm wondering if this is a problem for other owners. I've paid so much for this truck you would think this would be pretty simple and GM would have this down correctly. I'm very disappointed

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CaptainCanuck Enthusiast

CaptainCanuck

Posted
Posted

Update your phone os to latest. Unpair, and pair bluetooth again. Still havong problems? Pair an identical phone to truck. Does it work? Something funky with your phone. Doesnt work? Take to dealer, somethong funky with your link. At dealer, ask your salesman to pair your phone to an identical truck. Does it work?

 

Process of elimination, and isolate which device is funky.

Mgt81956 Enthusiast

Mgt81956

Posted
  • Author
Posted

Thanks for the information... I've actually done all of that updated iPhone 6 to 8.1 paired it several times and tried another 2015 Silverafo at my dealership and used a iPhone 5. I read that if you updated your phone to IOS 8.1 your out of luck. I think this is crazy that GM would not have this working in a $48,000.00 truck but it works fine with a iPhone 6 IOS 8.1 on a $18,000.00 Spark. Very Sad

CaptainCanuck Enthusiast

CaptainCanuck

Posted
Posted

Thanks for the information... I've actually done all of that updated iPhone 6 to 8.1 paired it several times and tried another 2015 Silverafo at my dealership and used a iPhone 5. I read that if you updated your phone to IOS 8.1 your out of luck. I think this is crazy that GM would not have this working in a $48,000.00 truck but it works fine with a iPhone 6 IOS 8.1 on a $18,000.00 Spark. Very Sad

Interesting that it works on your spark. Different version of bluetooth? Anyways, dont have an iphone, but is it possible to relaod a pevious os nefore apple started having all these bluetooth problems with infotaiment systems?

BigBadSierra Senior Enthusiast

BigBadSierra

Posted
Posted

Make Sure you have Allow Notifications , And Show on Lock Screen turned on on the iPhone for Messages.

 

When the phone is connected to the radio check the Bluetooth settings on the iphone and see if there are extra options listed for the device.

 

Make sure everything is enabled.

 

Other than that I'm out of idea's....

Mgt81956 Enthusiast

Mgt81956

Posted
  • Author
Posted

Thanks for your help. I'm just going to take it into the dealership and let them figure it out. They should advertise something that is not tested and not have it work correctly. I do a lot of driving and get many texts that's one of the reasons I got the truck. These applications should be working when the trucks are sold I've heard the Tahoe's, Yukons and Denali's all are having the same issues. Anyway thank you.

NitroCherokee Enthusiast

NitroCherokee

Posted
Posted

You will NOT get text to fully function from an iPhone on these vehicles. You will be able to receive text but reply is not something that Apple supports. You can waste time taking it to the dealer if you like but they will not be able to fix it.

Mgt81956 Enthusiast

Mgt81956

Posted
  • Author
Posted

Thanks for your help also. I understand now but you mentioned that I should be able to at least recieve incoming text messages. I can not even get that to work. Any ideas I've tried everything. Thanks

Mgt81956 Enthusiast

Mgt81956

Posted
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Yeah I've heard that most work just the iPhone 6 figures just my luck. I think that GM and the dealerships should compensate the consumer for false advertising and put a disclaimer out there stating that certain smartphones do not pair or even work eith the new intellalink systems. They just flat out lied to us.

BigBadSierra Senior Enthusiast

BigBadSierra

Posted
Posted

My Android and truck play nice together.

 

Sounds like another apple fail.

 

My Android HTC is going to get tossed out the window of my Truck at some point.

sharper Enthusiast

sharper

Posted
Posted

Two things I can think of...

First, on my iPhone 6+, the option to show notifications was not enabled by default. If it's not enabled, you won't get the interaction with your truck. Go Settings > Bluetooth > click the "i" next to Chevrolet MyLink and enable the option. As noted above, Apple doesn't let you speak your reply so you can see/hear the messages but not interact with them. (You can read the message while driving, just listen to them).

Second, on my wife's 2015 Tahoe, she doesn't have the option for text messages even though it's the same year. Our rental Tahoe for last weekend *did* have the option though. So maybe earlier model 2015 Silverado's didn't have the functionality yet?

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Mgt81956 Enthusiast

Mgt81956

Posted
  • Author
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I've done all these things over and over. The fact they say the truck has text messaging is enough to make the claim that it should work with these smartphones. They need to say which phones may not work and let the consumer make their own informed decision I travel a lot and one of the reasons I went with this option was for the WiFi and texts integrated into their system. GM needs to be held accoutable for this deception or compensate it's customers.

Mgt81956 Enthusiast

Mgt81956

Posted
  • Author
Posted

If it wasn't an option on certain models then don't claim that it does. It's that simple

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