On star free basic

Kokanee kid · June 9, 2016

When I bought my 2015 Sierra. The dealer told me that I would have on star basic for 5 years that would give me remote link app, vihicle key fob commands, vehicle diagnostics, and maintenance notifications yet After 5 months the only thing that works is the key fob commands. I called on star and they said sorry for the misunderstanding. .???

O_J_Simpson · June 9, 2016

Onstar is right. Sorry for the misunderstanding.

OldBlue61 · June 9, 2016

According to OnStar's website, basic should be free for 5 years, but is limited in what it covers.

North16HighCountryDuramax · June 9, 2016

My "Free Trial" ends soon also. I see there are nice things about OnStar, no questions asked however all I want and need is the app so I can unlock with my phone if needed and I really like to be able to start it with my phone on COLD winter days... Of course Canadian pricing is different but I need to see if Canadian program is same as above... I will do some digging...

North16HighCountryDuramax · June 9, 2016

According to this, I SHOULD have what I need...

All 2014 and newer GM vehicles come with limited OnStar services standard for 5 years. »

With limited OnStar RemoteLink® Mobile App services, you’ve got a powerful connection to your vehicle. For eligible 2014 model year and newer vehicles, you’ll have access to limited features of RemoteLink services standard for five years, which includes features that let you remotely start your vehicle, and lock or unlock your doors—all from your smartphone.1

With the Basic Plan, standard for five years on 2015 model year and newer vehicles, enjoy all of the above, plus receive Monthly OnStar Diagnostics emails and Dealer Maintenance Notification to help monitor your vehicle and simplify maintenance scheduling.2 Additionally, if your vehicle is equipped with 4G LTE3 and an in-vehicle Wi-Fi® hotspot, you’ll be able to purchase a data plan for your vehicle, allowing you to connect up to seven devices.4

Additionally, with 2016 model year and newer vehicles equipped with an embedded navigation system, you’ll have the ability to send directions5 to your vehicle from your smartphone via your RemoteLink mobile app.

For full access to our emergency, Advisor-based and other OnStar services, you can upgrade to a paid plan.

emeryz28 · June 9, 2016

5 years! I thought it was 5 months, mine just ran out and I renewed the Protection Plan. Only thing I really use is the keyfob commands on the smartphone which are the best thing ever IMO. I was unaware that would remain working for free!

Although with a pregnant wife and a 3 year old I do like the assurance of the auto crash response, but knowing that the basic three items are free I might not renew next time around.

5 years! I thought it was 5 months, mine just ran out and I renewed the Protection Plan. Only thing I really use is the keyfob commands on the smartphone which are the best thing ever IMO. I was unaware that would remain working for free!

Although with a pregnant wife and a 3 year old I do like the assurance of the auto crash response, but knowing that the basic three items are free I might not renew next time around.

emeryz28 · June 9, 2016

I was just playing around with the APP more now after reading this thread, can't believe some of the awesome deals in the At Your Service.

BigBadSierra · June 9, 2016

The Diagnostics is Via email only your monthly report and I had to go online and add that I wanted that it's off by default once your free subscription runs out.

j13smiley · June 15, 2016

Anyone know how to add multiple cats to the app? I heard the app supports up to 4 vehicles but I can't figure out how to add the second one. ..

DAY11 · June 15, 2016

Anyone know how to add multiple cats to the app? I heard the app supports up to 4 vehicles but I can't figure out how to add the second one. ..

On the On Star app I don't see the option. You may have to log in on line.

Get the Chevrolet app. Does all the same things the Onstar one does and it is easy to add another vehicle. Btw I can add my wife's Caddilax SRX to it

j13smiley · June 15, 2016

On the On Star app I don't see the option. You may have to log in on line.

Get the Chevrolet app. Does all the same things the Onstar one does and it is easy to add another vehicle. Btw I can add my wife's Caddilax SRX to it

Just installed it. Where do you add another car?

DAY11 · June 15, 2016

At the top where you have your first vehicle name. Mine is the Silverado. There should be an arrow. If you click it you see your first veh info and an 'add another vehicle' link

sk · June 15, 2016

A couple of things to add to this thread:

Yes you get the Basic plan for free for 5 years. Basic doesn't include much but does include the monthly diagnostic reports (sent to your email) and the key fob/remote start features of the app.
You can add up to 4 vehicles to your account (I have 3 on right now). I added them through my account at onstar.com so I don't know how to do it through the app.
Right now there are different apps for Chevy, Buick, GMC, Cadillac, and OnStar but in the next few months GM is going to combine them all into 1 app.