Screen Black

AlohaDan · June 15, 2022

My lawyer just reached a settlement with GM over the intermittent black screen issue with my 2019 Silverado 1500 WT. After multiple unsuccessful attempts by the dealer to repair it, I contacted a California Lemon Law lawyer. GM repurchased my truck for the full price that I originally paid for it plus penalties to settle the case. Gonna buy a FORD.

AlohaDan · June 15, 2022

On 10/8/2021 at 4:11 PM, Brad Viernow said:

What ended up happening after the lawyer got involved?

GM settled the case by repurchasing my truck for the full price paid plus penalties.

GREYWOLF · June 15, 2022

Congratulations, Its time for me to do the same.

JP Chevy TrailBoss · July 28, 2022

I have a 2019 Chevy TrailBoss and the same thing has been happening with mine too. We’ve called the dealership and they said it’s due to the heat or hot weather (we live in Arizona) but to turn it off for a few minutes and turn back on and it should work. Didn’t fix it. It turns on/off whenever it wants. It’s been happening ever since. It happened again today and it was 75° This morning when I turned on my truck. I read somewhere else that someone was told it was due to the “cold weather” in their area. Sounds like an excuse to me. It’s July of 2022 and still no fix for this. This is disappointing considering what we paid for this truck.

JP Chevy TrailBoss · July 28, 2022

On 12/28/2021 at 12:34 PM, MadhuntR said:

O.K. well I guess I am not alone on this subject. I have not seen any recent posts about this since 2019. It is now 2021 and I just experienced this issue on my 2019 Trail Boss. Not controls, blank screen and the radio could not be turned off or down, or change the channel. I turned the truck off then on again. Nothing... When I arrived at home, I checked fuses all good. I went to back it into the garage and it magically worked. No clue how or why. I did not reset, pull fuses or anything. It just decided to work again, which worries me more as this sounds like such an intermittent problem, like most electrical issues (goblins in the wires). Anyone have a fix or has GM announced a fix yet?

It is July of 2022 and my truck is still doing the same thing. It’s terrible. Haven’t heard of a fix as of yet

GREYWOLF · July 28, 2022

you have the 7 inch screen or 8 inch display on your unit ?

Spyderwebb · July 28, 2022

Happened to me on my trip last week, about 3 hours on the road and screen went blank and I couldn't do anything to reboot it. Tried shutting the truck down and quickly restarting but that didn't work either. Shut it down again and waited a few minutes (was going to disconnect the battery but found I didn't have the right wrench) so I started it again and it came back on.

It only happened the one time, hoping it doesn happen again and that it was just a fluke... but after reading this thread I'm skeptical!

Edited July 28, 2022 by Spyderwebb

GMCustomerService · July 29, 2022

22 hours ago, JP Chevy TrailBoss said:

I have a 2019 Chevy TrailBoss and the same thing has been happening with mine too. We’ve called the dealership and they said it’s due to the heat or hot weather (we live in Arizona) but to turn it off for a few minutes and turn back on and it should work. Didn’t fix it. It turns on/off whenever it wants. It’s been happening ever since. It happened again today and it was 75° This morning when I turned on my truck. I read somewhere else that someone was told it was due to the “cold weather” in their area. Sounds like an excuse to me. It’s July of 2022 and still no fix for this. This is disappointing considering what we paid for this truck.

This is certainly not what we like to hear, JP Chevy TrailBoss. Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2019 Chevy Trailboss. To do so, please send an email to [email protected] with ATTN: JP Chevy TrailBoss/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.

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GREYWOLF · July 29, 2022

i'm on replacement radio number 4 , second USB plug original was replaced still goes black.

CYoung · August 17, 2022

My 2019 2500hd is garage kept and babied. Just rolled 30k kilometers and the radio just went dead and black as well. Just my luck, warranty expired in June. Has there been a resolve to this issue? If its programming would I really have to pay out of pocket for a fix?

Wayne Sterling · November 9, 2022

my 2020 Silverado LT just did this for the first time today radio played at the same volume I left it at and screen was black while driving no display and no way to connect any car play..anybody know a fix other than leaving my truck at a dealerand renting something till they figure it out ..rentals with a payment is not in my financial plan..

GREYWOLF · November 10, 2022

Make sure you record everything that happens they always tell me they cant reproduce it , but i laugh at them and show the video clips.

buelldude · November 20, 2022

I try to keep up with different threads on this issue, its hard now due to the list is so big. I have had this issue since 2020 when I got the truck and see its still going on with 2022 models. I'm getting the feeling that GM isn't looking into this. I would like to know why they are still selling the truck knowing its not working? The truck doesn't seem to have any other issues. My dealer just put in a new screen and then said just keep calling back to see if there is any updates. The GM person that reads these posts has been in touch with me but they aren't doing anything. They keep saying keep in touch with my dealer for updates. I would hope that someone would wake up and fix it. We keep having more people buying trucks with this issue, when are they going to take this serious.

ero2 · November 22, 2022

On 11/10/2022 at 7:27 AM, GREYWOLF said:

Make sure you record everything that happens they always tell me they cant reproduce it , but i laugh at them and show the video clips.

When I do this, like today when I dropped my truck off for the belt squealing, they always tell me that the video is “nice” but it has to do it when it’s there for them to do anything at all…

Nothappy2019 · May 22, 2023

Taking in my 2019 GMC Sierra Denali for the infotainment center going black. It's been 2 1/2 weeks with nothing no radio, nav, phone or back up camera's on either the screen or the steering wheel. Talked to service writers at 3 different dealerships to see if anyone knew about the black screen, nope never heard of it. Called a fourth and bingo they have heard of it. Per the service writer "just so you aware it will be over a $1,000 to fix it" doesn't know what the problem is but it will be over $1,000 to fix it. Are you kidding me????

I read through the comments and tried the things that worked for others checked the fuses, held down the power for the radio and disconnected the battery which lead to other issues most resolved themselves but the lights on the radio controls stay on. Came back outside and checked the lights stayed on 3 hours with the truck turned off so I pulled that fuse out. Don't want have to buy another battery too.

The software updates seem to be a common issue updating the HMI firmware or the V155 update for the 2021 models.

Had my 2006 Chevy 2500hd Duramax for 16 years until it was stolen. Didn't need the diesel anymore so I bought this truck seems to be a piece of crap having emission equipment issues and now the black screen. Regrets.