Noisy steering column

jeez · February 7, 2021

Here is the service bulletin that my dealer used this week to repair my column. It's now a known issue with a defined solution. Dealer can resolve.

PIT5809.pdf

mcloop · February 7, 2021

1 hour ago, jeez said:

Here is the service bulletin that my dealer used this week to repair my column. It's now a known issue with a defined solution. Dealer can resolve.

PIT5809.pdf 1.22 MB · 5 downloads

That's awesome! Thank you for posting that. They've finally owned up to the problem. My dealer pretty much treated me condescendingly and sent me on my way when I took it in.

paticus · February 7, 2021

YES!!! Thank you for posting Jeez and thank you GM for addressing the issue.

Shawn H · February 12, 2021

Whats the fix on the shaft? Anyone work at a dealership and had both shafts side by side to identify the differences or improvements?

rialbh · March 1, 2021

FURTHER UPDATE:

In following up on my case number with GM, the dealership in my hometown said that GM has apparently worked out a potential solution and has a part on its way. I am not sure how it related to the bulletin posted earlier in this thread, but they want to try it out and see how it works. So hopefully this is a new permanent fix, but I drive my truck a lot and I will know fairly soon. I have an appointment this Wednesday to get it put on and we will see how it goes. If it works, I will get information on what they did and I will let you all know.

Cheers

kylant · March 3, 2021

On 2/28/2021 at 4:30 PM, rialbh said:

FURTHER UPDATE:

In following up on my case number with GM, the dealership in my hometown said that GM has apparently worked out a potential solution and has a part on its way. I am not sure how it related to the bulletin posted earlier in this thread, but they want to try it out and see how it works. So hopefully this is a new permanent fix, but I drive my truck a lot and I will know fairly soon. I have an appointment this Wednesday to get it put on and we will see how it goes. If it works, I will get information on what they did and I will let you all know.

Cheers

please post your results including part numbers used.

thank you

kylant · March 12, 2021

any updates?

rbaxmann · March 20, 2021

I had the updated part installed. Lasted 2000 miles. Back to clunk clunk.

TRACYHEAL · May 5, 2021

So.. I have a 2020 High Country 3500 HD Duramax. I have had 4 injectors replaced for a miss fire. Tried to tell me it was from the bad fuel. Also had a transmission leak out the front ( thought it was the converter). Also the engine oil filter housing was leaking. The steering column Intermediate shaft replaced for the clunk in the column. Just got it back AGAIN. The service writer said there is no fix. I spent 78K for a problem truck. NOT happy. I own a shop. I'm going to look into it! Just didn't want to void warranty. THAT'S why I bought a NEW truck so I wouldn't have to fix it.. hhhmmmm we will see if i can figure it out..

Edited May 5, 2021 by TRACYHEAL

Tshock · May 22, 2021

Let us know what you find

Rozz522 · May 26, 2021

Is anyone else having still seeing issues with a newer build 2021? I have a 2021 2500 SLE with a build date of mid-March and mine is like a constant road noise rattle from the steering column area. It isn't the clunk that others are talking about but more of a vibration rattle whether turning or going straight down the road, fairly smooth road or potholes I hear it from 5 MPH to about 45-50 MPH. It doesn't go away at 50 but is drowned out by wind/road noise. I looked under the dash and questioned whether it may be the e-brake cable or something else rattling against something else but it sounds higher. I'll try zip tying it out of the way a little to see if that helps, just wondering if anyone else is seeing the same thing.

DraegerV · June 17, 2021

@rialbh any updates on the fix or parts? Having the same issue on my 21 2500HD with 4k miles.

DraegerV · June 17, 2021

@rialbh Also, is there a case or bulletin number you can share? The bulletin posted by a few on here may describe the symptom but GM's suggested fix clearly isnt a fix. Based on your notes, I've headed down the exact same frustrating path as you. Looking forward to hear what the new permanent fix is. Thanks in advance!

Paul Alonzo · June 20, 2021

On 11/3/2019 at 5:17 PM, STGS said:

Have a 2020 Chevrolet 3500 4wd. Anybody else have the noisy steering column. Has a popping click sound when making slow speed turns. Never hear it at highway speeds. Always at slow speed maneuvers. My 15 did it also but my 17 did not. The one thing that my 15 and my 20 have in common is neither had the digital steering assist. My 17 had the assist and didn't make the noise. Drives me crazy.

2021 Canyon AT4 had several clicks while turning the steering wheel. After 3rd visit to dealer, they replaced steering gear. Now the clicking is gone but now I get one clunk when going from a far right to far left turn. Glad I’m not alone with steering woes.

Grjfer · June 20, 2021

Had my intermediate steering shaft replaced last Monday and they also noted a heater hose isolation fix. Neither got rid of the rattle noise. At first I thought it was coming from the steering column, but now I think it is more from the dash. Going back in Tuesday to try and figure it out.