Jump to content

Trailer camera issues

In2racn
 Share

Recommended Posts

migrabill Enthusiast

migrabill

Posted
Posted
On 4/27/2020 at 8:53 PM, MTU Alum said:

I don't have alot of info to add.  It sounds like either a connection issue or some type of software bug.  I have had to setup about 50 trailers for demos but once I learned some of the setup issues, I haven't worked through any type of issues like you have mentioned.  Wish I had more to add.  

 

#iworkforGM 

HEY MTU-

I ask because you have been very helpful with this stuff. Any idea why my "invisible" camera mode needs to be re-calibrated every time I hook up, or have a gas station break, or stop for food? It's pain to drive the length of a football field while going 5 miles an hour to calibrate this thing every time.

 

  • Replies 94
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Popular Days

Popular Posts

In2racn
In2racn

Shotgun,   I agree, the key with these cameras is the awesome ability to see behind your trailer. It is really a cool option to have that functionality integrated in. The transparent thing i

MTU Alum
MTU Alum

I usually backup to trailer and get aligned to trailer hookup, shut truck off, hook up trailer and chains, then plug in electrical, and finally camera.  These cameras don't like a hot hookup where the

ShotgunZ71
ShotgunZ71

You can put them on 5th wheels, you just won't have the transparent trailer view. However, the view with the mirror cameras and rear vision camera is pretty dang good.

Posted Images

MTU Alum Enthusiast

MTU Alum

Posted
Posted
27 minutes ago, migrabill said:

HEY MTU-

I ask because you have been very helpful with this stuff. Any idea why my "invisible" camera mode needs to be re-calibrated every time I hook up, or have a gas station break, or stop for food? It's pain to drive the length of a football field while going 5 miles an hour to calibrate this thing every time.

 

I don't.  I assume you are selecting your saved trailer profile when hooking up.  You shouldn't have to re-calibrate after you have done it once.  Let me see if anyone has any ideas to try.  

 

#iworkforGM 

MTU Alum Enthusiast

MTU Alum

Posted
Posted
On 5/5/2020 at 7:56 PM, migrabill said:

HEY MTU-

I ask because you have been very helpful with this stuff. Any idea why my "invisible" camera mode needs to be re-calibrated every time I hook up, or have a gas station break, or stop for food? It's pain to drive the length of a football field while going 5 miles an hour to calibrate this thing every time.

 

Ok.  I asked around and here are a few things to try and make sure of.

 

1.  I assume you are selecting your trailer profile at startup and not changing any the of the dimensions.  If you change any of the dimensions it will cause you to re-calibrate.   

2.  Just confirming that you are getting a yellow status bar and showing calibration being done on the Transparent view after each startup?    You have to be going 10 mph for the transparent to work after a key up.    

3.  If it is really calibrating after each key cycle, I was told after the calibration is complete and transparent is visible to shut the vehicle off and let it the truck go asleep.   Basically, shut the truck off and open/close driver's door and wait until the Onstar green light goes out.    From your post, this should have happened at your gas station and food breaks.    When the module goes to sleep, it should write the calibration values in memory.  

4.  Its probably worth trying creating a new trailer profile with the same dimensions and see if for some reason that profile is corrupted.    

5.  Take some pictures in transparent view with it calibrating and once the calibration is complete.    If it is calibrating, in the transparent view you should see the view with the two mirror cameras with the trailer camera in the middle with a yellow status bar at the bottom of the screen.  

6.   Take to Dealer and see if there are any codes for loss of communication between the CSM (Radio Display module) and VPM (Camera module).   

 

#iworkforGM.

  • 2 weeks later...
jaybauman Enthusiast

jaybauman

Posted
Posted
On 4/27/2020 at 5:13 PM, ShotgunZ71 said:

I have not tried a different truck yet. It really does seem like a power issue with the way it "knows" a camera is there, but shows no picture. Then, when unplugging and then plugging into the other port, it is great. I had issues from the start with the hookup process, powering down, etc, but this issue has remained. It will work great, then go out, then work again. The biggest problem is when it decides NOT to work when I need it the most, like backing it a tight spot or checking spacing. I may just try it on the interior camera port next trip and see how it does.

Hey Shotgun...

 

I have a few more data points; have you learned anything new?  

 

I've been having radio problems (particularly with XM) so I took my truck in for service.  While there, I told my service advisor about the problems with the trailer camera.  Since they couldn't replicate either issue, they informed me that there were no problems.  When it arrived, I filled in the customer satisfaction survey with my true feelings.  A few weeks later, I got a phone call from GM Corporate wanting to know more about my issues.  They set up a service appointment with a different GMC dealer, who listened to my issues and did a fair amount of diagnostics.  The XM radio problems are not unique to me, but it appears to be a problem with SiriusXM and not GM.  We are awaiting word on resolution.  As for my camera problems, my service advisor told me that the camera system "threw a lot of codes" so they know something is wrong.  They are awaiting some parts to fix my issue, which are apparently on backorder at the moment.  He's been a bit cagey with details, but I'll post here when I learn any specifics.

 

After nearly a month, I got my truck back (radio still not working) this week.  Today, I picked up my Airstream.  Initially, the backup camera / invisible trailer view worked per design.   After a few miles, it froze then eventually went black--just like before.  I reset the trailer plug, and the camera worked again.  But this time, I never put it into "invisible trailer" view; instead, I left the rear view camera on for several miles until I reached my destination.  The camera worked the entire time!  So here's my theory:  The camera works fine, but the invisible trailer processor is causing the apparent problems.

 

Shotgun, I have a request for you:  The next time you're pulling your trailer, can you NOT use invisible trailer view and just leave it in rear view only?  Let's see how that works for someone other than me.  We'll have the trailer back out in a week and a half, at which time I'll try further diagnoses along these lines.  Hopefully you can help shed some light on this.  My XM problems and trailer camera problems are still highly correlated with each other, so I still think they are somehow related....

 

Thanks,

   Jayson

 

 

jaybauman Enthusiast

jaybauman

Posted
Posted
20 minutes ago, dab5577 said:

Have you tried to refresh the radio to resolve XM radio? Mine has been acting weird and stopped working Sunday and refreshing my radio ID fixed it. It took a few mins but was fixed in a few miles after submitting.

 

Yes, I've tried this about 20 times, and so has the service department at the dealer.  This has had no impact.

 

I'm having some really specific, strange issues with the radio.  My service advisor reports that GM is aware that some trucks are having these same issues, but they have not yet identified a fix.  Most recently, GM thinks the problems are on SiriusXM's end.

 

I'm suspicious of their assessment, because my radio problems are exacerbated by plugging in trailer the 7-way plug.

 

dab5577 Enthusiast

dab5577

Posted
Posted

I figured they had tried all kinds of stuff, but wanted to throw it out there.

Hope you get a resolution soon.


Sent from my iPhone using Tapatalk

ShotgunZ71 Senior Enthusiast

ShotgunZ71

Posted
Posted
13 hours ago, jaybauman said:

Hey Shotgun...

 

I have a few more data points; have you learned anything new?  

 

I've been having radio problems (particularly with XM) so I took my truck in for service.  While there, I told my service advisor about the problems with the trailer camera.  Since they couldn't replicate either issue, they informed me that there were no problems.  When it arrived, I filled in the customer satisfaction survey with my true feelings.  A few weeks later, I got a phone call from GM Corporate wanting to know more about my issues.  They set up a service appointment with a different GMC dealer, who listened to my issues and did a fair amount of diagnostics.  The XM radio problems are not unique to me, but it appears to be a problem with SiriusXM and not GM.  We are awaiting word on resolution.  As for my camera problems, my service advisor told me that the camera system "threw a lot of codes" so they know something is wrong.  They are awaiting some parts to fix my issue, which are apparently on backorder at the moment.  He's been a bit cagey with details, but I'll post here when I learn any specifics.

 

After nearly a month, I got my truck back (radio still not working) this week.  Today, I picked up my Airstream.  Initially, the backup camera / invisible trailer view worked per design.   After a few miles, it froze then eventually went black--just like before.  I reset the trailer plug, and the camera worked again.  But this time, I never put it into "invisible trailer" view; instead, I left the rear view camera on for several miles until I reached my destination.  The camera worked the entire time!  So here's my theory:  The camera works fine, but the invisible trailer processor is causing the apparent problems.

 

Shotgun, I have a request for you:  The next time you're pulling your trailer, can you NOT use invisible trailer view and just leave it in rear view only?  Let's see how that works for someone other than me.  We'll have the trailer back out in a week and a half, at which time I'll try further diagnoses along these lines.  Hopefully you can help shed some light on this.  My XM problems and trailer camera problems are still highly correlated with each other, so I still think they are somehow related....

 

Thanks,

   Jayson

 

 

Jay - I don't use invisible trailer as my camera placement is too high and trailer is too long for it to calibrate correctly. The only views I have is rear-view only and rear-view with side mirror cameras. I'll see if it's any better next trip or if it works better using the interior camera port on the bumper. 

 

Interesting that they found codes on the system. Next time mine goes for service, I'll mention it to them and have them check it out. Hope they narrow yours down and get it squared away. Maybe the processor is the issue, like you stated, and GM will update trucks that have the issue.

jaybauman Enthusiast

jaybauman

Posted
Posted
22 minutes ago, ShotgunZ71 said:

Jay - I don't use invisible trailer as my camera placement is too high and trailer is too long for it to calibrate correctly. The only views I have is rear-view only and rear-view with side mirror cameras. I'll see if it's any better next trip or if it works better using the interior camera port on the bumper. 

 

Interesting that they found codes on the system. Next time mine goes for service, I'll mention it to them and have them check it out. Hope they narrow yours down and get it squared away. Maybe the processor is the issue, like you stated, and GM will update trucks that have the issue.

Ok....then next time, just use the pure rear view.  Mine has "locked up" in the combination rear/side view; when I was only using rear view, it worked the entire trip.

Sunshine39 Enthusiast

Sunshine39

Posted
Posted

Interesting topics.

We have had the XM issues from time to time where it doesn't seem to connect. If I change the channel it starts playing an I can go back to the normal channel. Last time I got in the truck it worked ok.

 

On camera issues ours is a travel trailer so camera is above the rear window and I figure i is to high to calibrate as we have tried it a couple of times.

 

Took the trailer to have serviced about 60 miles away. Camera did fine as it always had. When we picked up trailer the camera would work. After reading the suggestions on here I hooked the truck up yesterday after letting the buss go to sleep. It worked fine.

Funny as every other time I hooked and it worked. the engine was running. Don't know if I hooked up the 7 pin connector first or the camera connection. I do know once or twice I had to unplug the camera and plug it back in while my wife watched to see the camera start working,

 

Will be trying it again in a few days so will be interesting to see if it works.

 

Wish the trailer pressures could be displayed on the main dash display.

 

Thanks for all the info...

ShotgunZ71 Senior Enthusiast

ShotgunZ71

Posted
Posted
21 hours ago, jaybauman said:

Ok....then next time, just use the pure rear view.  Mine has "locked up" in the combination rear/side view; when I was only using rear view, it worked the entire trip.

I tried it using rear view only, still froze intermittently and then went blank. I then unplugged it and plugged it into the inside trailer port and it did the same thing. Here’s the kicker, it seems to freeze up more when moving and it’s trying to show the video. Your dealer may be on to something about the processors. Maybe they can’t handle the active video, but still or slow, they do okay sometimes ?

jaybauman Enthusiast

jaybauman

Posted
Posted
1 hour ago, ShotgunZ71 said:

I tried it using rear view only, still froze intermittently and then went blank. I then unplugged it and plugged it into the inside trailer port and it did the same thing. Here’s the kicker, it seems to freeze up more when moving and it’s trying to show the video. Your dealer may be on to something about the processors. Maybe they can’t handle the active video, but still or slow, they do okay sometimes ?

That's not the result I was hoping to hear.  Thanks for the update.

 

We're camping again next weekend, so I'll try a few more diagnostics and report back if I learn anything interesting.

 

 

Mbower2020 Enthusiast

Mbower2020

Posted
Posted

Well it would be nice if GM would offer a camera and the options necessary for us guys with the big 38+ ft 5 er's.  I would love to put the camera on the back and have everything incorporated on one screen.  Currently the camera they offer does not have a long enough cable.  Plus why wouldn't they put the stinkin video ports in the bed of the truck also.  That right there tells me they never thought about using a camera on a gooseneck or 5th wheel.   Doesn't make sense to me.  I keep looking for the style plug they are using  to come up with something on my own. Does anyone have an idea?  Problem is right now these trucks are so new and  if we want these options we have to come up with solutions ourselves.  I will give it to GM they put some thought into it but it seems they forgot about us guys with the big trailers when it comes to the optional cameras.  

falk1rk Enthusiast

falk1rk

Posted
Posted

Below is a link that tells you what to buy from where to relocate the bumper plug into the bed. I have done it and it was very easy but my camera is still on backorder so I have not been able to try it out.

https://www.gm-trucks.com/forums/index.php?/topic/235530-Help-W/-relocating-camera-port-from-bumper-to-bed-for-5th-wheel,#entry2388376

Sent from my SM-N960U using Tapatalk

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.

  • Forum Statistics

    250.5k
    Total Topics
    2.7m
    Total Posts

  • Member Statistics

    342,894
    Total Members
    8,960
    Most Online
    TopBo
    Newest Member
    TopBo
    Joined

  • Who's Online   0 Members, 0 Anonymous, 1,101 Guests (See full list)

    • There are no registered users currently online

  • Latest Articles

  • Posts

    • davester
      New to Me 2010 SLE (Quirks, Issues)

      By davester · Posted

      not all plugs will be used.  gm uses more generic harnesses that support most/all options, and if your truck doesn't have a specfiic option, the plug won't be used (commonly will have a dummy insert in the plug , or it'll be taped up, but some may just be left as is).  But it's sldo possible some p.o. has installed the wrong/cheaper parts that aren't correct for your vehicle...
    • fm2176
      New to Me 2010 SLE (Quirks, Issues)

      By fm2176 · Posted

      First off, I'm not trying to just get easy advice/fixes for the issues I've noticed so far.  I'll be combing through the site via searches and such, and if past experiences are any indication, should find what I need.  For the sake of conversation, though, I figured I'd post the handful of things I've noticed in the 12 hours since buying my 2010 SLE CCSB.     Indicator lights: Airbag and TPMS.  The tire pressures aren't reading for any of the wheels, so I'm pretty certain the sensors were either removed, are damaged, or are otherwise inoperable.  I used to mount and balance tires 25 years ago but am pretty much ignorant when it comes to TPMS.  My 2006 didn't have the sensors and this might be the fourth vehicle I've owned that does.     Radio: Rear speakers aren't working.  I removed the driver's side rear door panel and checked the speaker and wiring.  I also removed the sill and b-pillar covers to check the wiring.  A few minutes of Google Fu showed that this is potentially a head unit issue.    Switches: Power mirrors don't turn left/right.  I ordered replacement driver's door switches that should arrive tomorrow.  The windows and locks work but it was only about $20 for all of them.  The driver's side rear window switch lets the window down but won't put it back up.  I think the passenger rear doesn't work at all.  In the coming days/weeks, I'll break out my multimeter to check all of that.   Unknown wiring harness: There's a box attached to the front driver's side of the engine compartment, right where the second battery shelf is located.  There are three plugs, one of which looks like it fits a standard headlight-style bulb (9007 or similar).  It doesn't look like it's plugged into anything.  I'll do some digging and if I don't see anything elsewhere on the site, post some pictures here.   Unknown plugs on brake booster: There are at least two female plugs on the brake booster that aren't being used.  I think it might be a replacement/aftermarket, so maybe those are used for a different application, as there don't seem to be any unplugged harnesses and no indicator lights are on.   Little squeaks when turning: Sounds almost like a bushing around the bed of the truck.  I'll have to pay close attention as I get more familiar with the truck.   Clunk on acceleration: possibly the infamous drivetrain clunk.  My 2006 had it and I'm just not familiar enough with this truck yet to fully grasp what it is.   Anyway, my apologies for the vague and all over the place post.  This truck is new to me, and it's been four years since I drove my 2006.  With 200k miles, I know I'll need to learn this truck quickly to avoid having any major issues, despite being confident it's got much more life to it.  My 2006 had nearly 320k on it when I parked it (nearly 300k of which I put on the truck), and it was still drivable then, though I suspected the head gasket might have blown.  I'd hoped to have that truck back by now, but it's gone forever, as I detailed in my reintroduction thread.  
    • lowrider
      Range RA007 DFM Module

      By lowrider · Posted

      I always drive in Sport mode. With more driving, I am finding the initial response when accelerating is much quicker now🖕 Lou
    • Tyler Gibbs
      2022 2500HD with a new RSI SmartCap

      By Tyler Gibbs · Posted

      Is it an optical illusion in the pic or is the truck really squatting that much horribly?
    • fm2176
      It's Been a Long Time...

      By fm2176 · Posted

      My initial introduction was here.  It's hard to believe that I last posted in February 2013, having just deployed to Kyrgyzstan.  Since then, I've retired from the military and the 2006 Sierra SLT Z71 that first brought me to these pages was lost.  I went forward to Afghanistan in March 2013 and did a lot of sitting behind a computer on brigade staff.  Within 18 months of getting back to the States, I was selected for Drill Sergeant duty, after which I moved back to Virginia (my home state and where I served from 2004-2008).  That '06 Sierra did a lot of driving between Louisiana, Georgia, and Virginia, and ended up with nearly 320k miles by 2022.  By then, the registration had been expired for a couple of years, but the pandemic had all but eliminated tickets for such transgressions.  Admittedly too, I usually drove my wife's SUV or son's car the 2-3 times a week I had to report to work.  Teleworking sure was fun while it lasted.   I started my retirement leave four years ago and stored the Sierra at my sister's house.  A big mess was made when her fiancé passed while she was taking care of business out-of-state in late-2024, and his son pretty much mismanaged everything to do with the estate.  Even so, I was assured that my truck was safe... until it wasn't.  I found out that my truck had been scrapped about four months after the son took over everything.  There's nothing I could do; I'm 1000 miles away and it was technically abandoned property since he'd even trespassed my sister from her own house (she had no claim to it as she wasn't married, and the fiancé was the sole owner).     Anyway, today I got my second Sierra.  This is a 2010 SLE 2WB CCSB with a little over 200k miles on it.  It's got the 5.3L I'm familiar with and should handle what I need it for.  Hauling stuff that won't fit in the Transit Connect (yep, I sold out, but that's the wife's vehicle) and towing a few times a year tops.  The price seemed decent, considering how much people sell their trucks for in the Deep South: $4500.  I've seen similar trucks listed for more than double that.  I got it from a coworker who left his tag on until we transfer the title next week (Louisiana requires a notary for transfers), so I've been driving it all day.  The rear speakers don't work, which is one of the things that brought me back to these forums earlier.  I can't say how active I'll be as a poster, but I'll be scouring the archives while I find out every little thing I can about the 2010s and particular nuances/problems with my truck.   It's definitely not a GMC, but I got another Willys Jeep a few months back as well, so I'm almost at the same place I was when I first joined gm-trucks.com.  My old 1960 DJ3A was sold back around 2010 or 2011; my current Jeep is a 1946 CJ2A.  So, I've got a slightly newer GMC and a much older Jeep.  I kind of wish I still had that F-250 I had way back when too.  The Dakota is long gone and was technically my brother's truck, though I had it registered and insured.  The F-250 had to go when my grandmother's house was foreclosed on due to mismanagement around 2012 or so.     Hopefully anyone that made it this far isn't too annoyed.  I tend to be long-winded, but I'll be doing more reading than posting in the coming months.

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...