Warranty denied due to lift on 18 silverado

[newdude]

You've got an uphill battle on your hands here.

 

Quote

 

#PIT5403G: Various Vehicle Handling Concerns Suspension Noise or Damaged Suspension Components Due to Vehicle Modifications - (Apr 6, 2020)

 

Subject: Various Vehicle Handling Concerns Suspension Noise or Damaged Suspension Components Due to Vehicle Modifications

Condition/Concern

Some owners may comment on various handling, vehicle dynamics concerns, noises from the suspension or underbody, or issues related to damaged suspension components.

These concerns may occur if the vehicle’s suspension system has been modified by using aftermarket suspension lift or lowering kits, or making modifications to the vehicle including adjusting components beyond factory specifications such as, but not limited to adjusting torsion bar suspensions to change suspension height and/or aftermarket wheels and/or tires installed. 

 

Warranty Information

Any concerns or damage that occurs as a result of vehicle modification may not be covered under the Terms of the New Vehicle Limited Warranty. Reference the latest version of TSB 09-00-89-016 (Warranty Administration – Labor Operation 0600014 – Suspected Tampering or Vehicle Modifications) if needed.    

 

And here is from the warranty booklet that comes with the truck:

 

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New Vehicle Limited Warranty

What Is Not Covered

 

Damage Due to Accident, Misuse, or Alteration

 

The New Vehicle Limited Warranty does not cover damage caused as the result of any of the following:

 

Collision, fire, theft, freezing, vandalism, riot, explosion, or objects striking the vehicle

Misuse of the vehicle such as driving over curbs, overloading, racing, or other competition. Proper vehicle use is discussed in the owner manual.

Alteration, modification, or tampering to the vehicle, including, but not limited to the body, chassis, powertrain, driveline, software, or other components after final assembly by GM.

Coverages do not apply if the odometer has been disconnected, its reading has been altered, or mileage cannot be determined.

Installation of non-GM (General Motors) parts

Water or fluid contamination

Damage resulting from hail, floods, windstorms, lightning, and other environmental conditions

Alteration of glass parts by application of tinting films

 

 

 

Edited June 11, 2020 by newdude

[Ted Drury]

6 minutes ago, newdude said:

You've got an uphill battle on your hands here.

 

 

 

And here is from the warranty booklet that comes with the truck:

 

 

 

 

I agree but they’ve gotta prove it. They can’t just void a warranty because of a lift. 

[TNTSierra]

Just curious, I've never understood why guys "JACK" up their trucks??  They are already high enough off the ground, then you add these lifts and have to JUMP up into them, and then they also drive like old horse chariots!  To each their own, but I prefer not to use a ladder to get into my truck. 

 

Father is a mechanic and he says the moment you jack them up, stuff starts to go wrong, especially in the front end areas. 

Good luck with your claim, I hope another dealer can get the issue fixed for you. 

BTW, where is that dealership getting off charging $189 just to open it up???  That's an outrageous rate.  

[Bash74]

I agree but they’ve gotta prove it. They can’t just void a warranty because of a lift. 

I have seen the "out of spec argument" play out in arbitration then it went to court, the judge sided with the dealer/manufacturer. Especially since the way it is worded in the warranty. They even tried the Magnuson-Moss argument and the lawyers chewed that up. So yes they can and do just void warranties. Pay to play.

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[Ted Drury]

6 minutes ago, TNTSilverado said:

Just curious, I've never understood why guys "JACK" up their trucks??  They are already high enough off the ground, then you add these lifts and have to JUMP up into them, and then they also drive like old horse chariots!  To each their own, but I prefer not to use a ladder to get into my truck. 

 

Father is a mechanic and he says the moment you jack them up, stuff starts to go wrong, especially in the front end areas. 

Good luck with your claim, I hope another dealer can get the issue fixed for you. 

BTW, where is that dealership getting off charging $189 just to open it up???  That's an outrageous rate.  

The main reasons I did it was to put a little bit bigger tires on and I’m 6’5 so I wanted to step up into the truck a bit. I don’t have side steps and have 0 issue getting in and out of it. It’s more comfortable for me now. The Chevy stance out of the gate is a little whimpy but I love the trucks. Yeah the dealer is being a little outrageous. I’ve got that in an email and am ready to show it to gm. Suspension lifts are “supposedly better” than levels because it maintains factory angles. It does actually ride almost identical to stock 

[TNTSierra]

@Ted Drury.....I have never ridden in a truck that has a lift that rides better than factory. Heck my neighbor down the street has a 2020 LT Trailboss, and he is super envious of how my High Country rides compared to his truck. But hey, enjoy your truck, take care 

 

[MaverickZ71]

Think you've got it all wrong here.  YOU modified YOUR truck.  It was ok before the mod.  What you did broke it.  GM's policy, as shown above, is to void the warranty.  You modified their driveline.  It worked before you got your "I can't stand it--gotta change stuff!" hands on it.  So they've voided your warranty in their computer, and every GM dealer in the universe has that locked in now.  Don't like it?  Fine.  Sue GM.  That's what they want.  That way, YOU'LL have to prove it.  They've got a helluva lot more better lawyers than you do.  The very best you could do is to end up paying half.  Just man up and pay for the repair now.  The rest of us shouldn't have to subsidize your foolishness, just because you want a "he-man" truck, which in most all cases, is overcompensation for other physical shortcomings.  

Edited June 11, 2020 by MaverickZ71

[Bash74]

Yup. I went to a crappy dealer. So I’ve got the BBB involved and GMs customer relations management digging into the issue. When talking with the manager of customer relations she said they have to show proof as well and then I told her I asked them to do that the dealer wanted to charge me 189 dollars an hour to look. I’ve got that in email from him as well. I told her this and she was flabbergasted. Diving deeper I took it back to the lift shop and they did their own digging for me for free. They flushed my differential at a shop down the street and paid for it and had them look at my differential. They said it’s perfectly fine and the same as any other Chevy. Then the lift shop relayed that it might be my dealer throwing a shot at their shop because the dealer uses a guy that lifts their trucks right down the road from their lift shop. In any instance it’s wild they were able to put a hold on my warranty and then charge me for something I didn’t need. ****** they might have not even put a new one on 

So your diff is good. So are you just trying to get your warranty re-instated or what? When the dealer opened it up what did they say was wrong with it.

On a sort of different subject, since you lifted the truck you should be regearing anyways. My opinion are 4.56s if not, no less then 4.10s.

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[Ted Drury]

2 hours ago, MaverickZ71 said:

Think you've got it all wrong here.  YOU modified YOUR truck.  It was ok before the mod.  What you did broke it.  GM's policy, as shown above, is to void the warranty.  You modified their driveline.  It worked before you got your "I can't stand it--gotta change stuff!" hands on it.  So they've voided your warranty in their computer, and every GM dealer in the universe has that locked in now.  Don't like it?  Fine.  Sue GM.  That's what they want.  That way, YOU'LL have to prove it.  They've got a helluva lot more better lawyers than you do.  The very best you could do is to end up paying half.  Just man up and pay for the repair now.  The rest of us shouldn't have to subsidize your foolishness, just because you want a "he-man" truck, which in most all cases, is overcompensation for other physical shortcomings.  

Suggest you look up Magnuson-Moss act. Get your head out of the sand. It actually didn’t break it. I flushed the differential and it’s fine. My differential is perfectly in tact. The dealer voided the warranty and tried to sell me a part I didn’t need. Sounds like you’re a big tough guy behind the computer. Get on with yourself 

[Ted Drury]

3 hours ago, TNTSilverado said:

@Ted Drury.....I have never ridden in a truck that has a lift that rides better than factory. Heck my neighbor down the street has a 2020 LT Trailboss, and he is super envious of how my High Country rides compared to his truck. But hey, enjoy your truck, take care 

 

It doesn’t ride as well but it’s not bad. She’s just a pavement princess so I don’t really notice. I’ll probably get some new coil overs in about 40,000 more miles. The new RC vertex coilovers are so smooth. 

[Ted Drury]

2 hours ago, Bash74 said:

So your diff is good. So are you just trying to get your warranty re-instated or what? When the dealer opened it up what did they say was wrong with it.

On a sort of different subject, since you lifted the truck you should be regearing anyways. My opinion are 4.56s if not, no less then 4.10s.

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Yeah this was all done second hand by myself with the lift shop. We both suspected the dealer of being dishonest and we were correct. The dealer wouldn’t tell me what was wrong with it. They didn’t open it up. They wanted me to pay for them to do it. Then voided the warranty. So I just want my warranty to be re-instated at this point and not go there again hahaha. Lesson learned there. 

[BIGDOGx]

1 minute ago, Ted Drury said:

Suggest you look up Magnuson-Moss act. Get your head out of the sand. It actually didn’t break it. I flushed the differential and it’s fine. My differential is perfectly in tact. The dealer voided the warranty and tried to sell me a part I didn’t need. Sounds like you’re a big tough guy behind the computer. Get on with yourself 

Glad to see you were able to fix the situation yourself but yeah, i have seen that magnuson act pulled several times these last couple decades on forums and i don't think i remember one time it actually came into play and helped.

 

It is simple today, if you want to mod your vehicle while under warranty you should automatically expect any claims regardless of it being at fault or not, be denied. Yeah it sucks but it is what it is, they have high paid lawyers and little tiny written text that more then likely states they have the authority to essentially do wherever they want.

[Ted Drury]

3 minutes ago, BIGDOGx said:

Glad to see you were able to fix the situation yourself but yeah, i have seen that magnuson act pulled several times these last couple decades on forums and i don't think i remember one time it actually came into play and helped.

 

It is simple today, if you want to mod your vehicle while under warranty you should automatically expect any claims regardless of it being at fault or not, be denied. Yeah it sucks but it is what it is, they have high paid lawyers and little tiny written text that more then likely states they have the authority to essentially do wherever they want.

The gm customer relations manager was saying they need definitive proof and that they can’t void the entire warranty. I messed up by not asking the dealer about it when I bought the truck. But hey, you live and learn. Probably trading it in, in about two more years and just going the Duramax route 

[Z45]

fyi

Federal law precludes a dealer from voiding warranty just because of using aftermarket speed equipment, with only two exceptions: the warranty can be voided if the aftermarket part causes damage, or adversely affects the emissions or the emissions system. SEMA (Specialty Equipment Market Association) reported that a trade association representing specialty automotive parts manufacturers, the following quotes have been extracted:



"The vehicle manufacturer is not allowed to void the vehicle warranty just because aftermarket equipment is installed on the vehicle. This protection for consumers is the result of a parts self-certification program developed by the Environmental Protection Agency (EPA) and the Specialty Equipment Market Association (SEMA).



These are the surrounding facts about aftermarket parts relating to warranties. Now that you are aware, be guided accordingly.

[Bash74]

Yeah this was all done second hand by myself with the lift shop. We both suspected the dealer of being dishonest and we were correct. The dealer wouldn’t tell me what was wrong with it. They didn’t open it up. They wanted me to pay for them to do it. Then voided the warranty. So I just want my warranty to be re-instated at this point and not go there again hahaha. Lesson learned there. 

Have you actually talked to a warranty specialist at GM. The relations person is to far disconnected to help. Since the dealer didn't actually do any work, no claim was made and nothing wrong with it then they will probably help you out. It's worth a shot. Also ask what was put in the system as a reason to void warranty.

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