Kaboom Saga & Dealer Quality

Mac-427 · November 3, 2020

I'm the OP on the following link that discussed what turned out to be the infamous broken valve spring saga on my 350 mile 2020 Silverado 5.3 powered Custom. I'm writing for two reasons: The first is to let anyone interested know that the situation has been beautifully addressed by Classic Chevrolet in Grapevine, Texas. Secondly, dealerships are remarkably different with regard to customer service and general operation. Initially, I called OnStar for a tow, ending at a dealership that shall remain unnamed. After a four day wait, I was told that my truck wouldn't even be inspected for another week. Finding this completely unacceptable, I called Classic Chevrolet, my selling dealership, and the truck was picked up the same day with a loaner delivered to my residence. ONE DAY later, the truck was repaired and delivered to my home. Classic service people also checked all valve springs as a part of the process. I've purchased multiple vehicles from Classic and can't say enough about the service and caring that is consistently displayed by people in the organization. So believe me, dealerships are different, and where you buy and service your Chevrolet makes a huge difference.