Backup Camera Angle

odarevliS · November 18, 2020

I bought a new 2020 Silverado 1500 and the backup camera is set at an odd angle. It looks to be skewed to the left as you can plainly see an increasing amount of the tailgate across the monitor. I thought it would be a simple fix, but call the local Chevy service department to see if it is a common problem with a fix. I was told that’s the way it’s supposed to be. I know the camera is off-center in the gate latch handle, but it’s a little confusing while backing up since the guidelines are centered, but the camera is skewed. Also the viewing area seems magnified beyond what I would consider normal. Has anyone else had these issues?

Tyler Jang · November 19, 2020

Did you call local Chevy service department? and what they told you

one_day_you_may · January 19, 2021

I have this same exact issue and they are telling me its a software issue and there is no update yet.

Aaaaaaaayush · January 19, 2021

That is definitely not a software issue! It seems like the camera might have shifted in the tailgate button module. Ill take my tailgate apart tomorrow and see if there is any camera adjustment of any kind. (My camera is perfectly centered, but that seems rude of the service department to dismiss it as a software issue.)

RWTJR · January 19, 2021

The below information request would indicate this is a known issue:

https://static.nhtsa.gov/odi/tsbs/2020/MC-10183794-9999.pdf

I have the RPO QK1 tailgate mentioned in this bulletin. I am going to take a closer look to check alignment next time I back up.

No expertise implied or expressed

Edited January 19, 2021 by RWTJR
Fix link

carnau · January 19, 2021

10 hours ago, RWTJR said:

The below information request would indicate this is a known issue:

https://static.nhtsa.gov/odi/tsbs/2020/MC-10183794-9999.pdf

I have the RPO QK1 tailgate mentioned in this bulletin. I am going to take a closer look to check alignment next time I back up.

No expertise implied or expressed

This is actually an old version of it. The new version is

#PIE0589A: Engineering Information - Request for Pictures On Rear View Camera Not Aligned Customer Concerns - (Nov 30, 2020)

We actually fixed on of these recently. Shim the left side handle retainer with a .50mm/0.02" flat washer

This isn't the repair for it in GM SI. But it will fix the concern.

one_day_you_may · January 20, 2021

21 hours ago, Aaaaaaaayush said:

That is definitely not a software issue! It seems like the camera might have shifted in the tailgate button module. Ill take my tailgate apart tomorrow and see if there is any camera adjustment of any kind. (My camera is perfectly centered, but that seems rude of the service department to dismiss it as a software issue.)

Ya im not really sure what to do when they refuse to fix it cause its software.

RWTJR · January 20, 2021

13 hours ago, carnau said:

This isn't the repair for it in GM SI.

What is the repair for it in the GM SI?

one_day_you_may · January 21, 2021

On 1/20/2021 at 5:42 AM, RWTJR said:

What is the repair for it in the GM SI?

I would like to know this also. I plan on going to another dealership, but it would be nice to direct them to a fix.

carnau · January 22, 2021

3 hours ago, one_day_you_may said:

I would like to know this also. I plan on going to another dealership, but it would be nice to direct them to a fix.

There isn't a GM fix for it yet.

Tedk · June 11, 2021

I am having the same crooked camera issue with my 2021 TB with the QK1 tailgate. It is at the dealership today being looked at and they are awaiting a response GM technical assistance for more direction. They would not use the shim fix as noted above without permission. Dealership did try to swap cameras but it did not fix the problem. Does anyone know if GM has a fix yet?

odarevliS · November 29, 2021

Over the last year I have called the dealership a couple of times about the crooked camera issue since I first reported the problem. No fix identified. I called again today to ask if GM has a fix for the crooked backup camera yet. Apparently this is not a widespread problem as the gentleman I spoke with had never heard of it.

He did search for a bulletin addressing the problem, and found one. A manual software update is supposed to fix it . I’m taking it in to see if that actually fixes the problem. Will post again after the software download.

Parrish Mooneyham · November 30, 2021

Hey odarevliS, keep us posted, I just called my service advisor to follow up with this. I have have the same issue with my 2020 1500 Crew Cab since I bought it.. So at 0 miles this was crooked. I will also post back with whatever happens with my service advisor/information.

Edited November 30, 2021 by Parrish Mooneyham

odarevliS · November 30, 2021

I will. It’s going to be mid January now before I can take my truck in. You may find out before me if software will actually fix the issue. I should have asked for the service bulletin # when I called. I have searched for it since, without any luck.

odarevliS · December 1, 2021

Parrish, I believe the service bulletin is NHSTA #22NA136. Info I found on car complaints.com states that NHSTA has not published this bulletin but to request a copy from your a Chevrolet service department. The description of the bulletin doesn’t sound exactly like what’s happening with my camera.

It says it’s “to correct a customer concern of Crooked Rear View Camera Guideline Image on Radio Display.”