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Touch screen problems

Col gmc
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Col gmc New Member

Col gmc

Posted
Posted

Well after 2 years of problems with the 8"touch screen on my 2017 gmc Sierra I have finally fixed it🤞  it would randomly change stations and flick icons as if you were touching the screen, hours of investigating poor earth's and low voltage as suggested on various forums but to no avail,  my truck is a personal import into the UK so no dealer back up here I decided to remove the screen  and disconnect the touch digitizer from the screen by unplugging the brown ribbon cable  put the screen back in the truck and everything worked OK, obviously the touch doesn't but I could use the buttons below to navigate the screen and radio icons so all functions now worked without any problems,  after driving for a few weeks with no problems I was confident that the touch digitizer was the cause of the original problem, ordered a new one from China as GM buy them from there just $239 plus shipping  for the screen and digitizer as I didn't fancy trying to remove the digitizer off the original screen, a week later it arrived now installed and working perfectly 😀 Thought I would share this as I didn't think it would be such a cheap fix,1723329220_Screenshot_20220125-192258_SamsungInternet.thumb.jpg.99737cc6b42db9f9ce15ea21ea60f3fa.jpg

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Wyatt1963 Enthusiast

Wyatt1963

Posted
Posted
On 1/25/2022 at 2:47 PM, Col gmc said:

Well after 2 years of problems with the 8"touch screen on my 2017 gmc Sierra I have finally fixed it🤞  it would randomly change stations and flick icons as if you were touching the screen, hours of investigating poor earth's and low voltage as suggested on various forums but to no avail,  my truck is a personal import into the UK so no dealer back up here I decided to remove the screen  and disconnect the touch digitizer from the screen by unplugging the brown ribbon cable  put the screen back in the truck and everything worked OK, obviously the touch doesn't but I could use the buttons below to navigate the screen and radio icons so all functions now worked without any problems,  after driving for a few weeks with no problems I was confident that the touch digitizer was the cause of the original problem, ordered a new one from China as GM buy them from there just $239 plus shipping  for the screen and digitizer as I didn't fancy trying to remove the digitizer off the original screen, a week later it arrived now installed and working perfectly 😀 Thought I would share this as I didn't think it would be such a cheap fix,1723329220_Screenshot_20220125-192258_SamsungInternet.thumb.jpg.99737cc6b42db9f9ce15ea21ea60f3fa.jpg

How was the install?

there is another thread on this topic. I will share your findings. 
mine is very intermittent 

thanks

Col gmc New Member

Col gmc

Posted
  • Author
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Yes install was very easy just need to be careful with ribbon conecters and the cable plug pins that go through the rear of the screen cover took less than half an hour,  when my problems started they were very intermittent and always cleared if I stopped the truck for a few minutes and restarted but became more frequent with time 

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pokismoki Senior Enthusiast

pokismoki

Posted
Posted

i offten wonder if the bezel that covers and surrounds the screen where to touch or rub the screen by fitting too tightly, would this be the cause of the erradic function in the radio?

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  • 5 months later...
Kara New Member

Kara

Posted
Posted
On 1/30/2022 at 2:49 AM, Col gmc said:

Yes install was very easy just need to be careful with ribbon conecters and the cable plug pins that go through the rear of the screen cover took less than half an hour,  when my problems started they were very intermittent and always cleared if I stopped the truck for a few minutes and restarted but became more frequent with time 

So glad to hear this worked and the fix was easy! Did you use an online tutorial to guide the removal of old screen and install the new one? A link would be super helpful, if you have one. My 2016 Silverado has this same problem, and I've just come from the dealership, where they quoted me $800 parts and labor to change out the screen. That's on top of the $100 I paid today for diagnostics. 😬 Thinking of tackling it by myself and looking for any helpful hints. Thanks!

Tucker Enthusiast

Tucker

Posted
Posted

Try a search on Youtube. I am sure somebody has posted a video on changing out the screen.

Capt Bob Enthusiast

Capt Bob

Posted
Posted (edited)

Dash removal:

https://www.youtube.com/watch?v=L1LbnbqijD8

 

Screen removal:

https://www.youtube.com/watch?v=W9P6XKjM2bE

 

Since I too suffer this problem, I'm going to remove the brown ribbon cable (seen in the second vid) from the PC board and confirm that the screen works sans the touch component. Run it like that for awhile before replacing the actual screen itself.

Time will tell.

 

Edited by Capt Bob
Kara New Member

Kara

Posted
Posted
3 minutes ago, Capt Bob said:

Dash removal:

https://www.youtube.com/watch?v=L1LbnbqijD8

 

Screen removal:

https://www.youtube.com/watch?v=W9P6XKjM2bE

 

Since I too suffer this problem, I'm going to remove the brown ribbon cable (seen in the second vid) from the PC board and confirm that the screen works sans the touch component. Run it like that for awhile before replacing the actual screen itself.

Time will tell.

 

Awesome!! Thank you so much!

  • 2 weeks later...
Capt Bob Enthusiast

Capt Bob

Posted
Posted

Into the second week of the digitizer cable "unplug" and everything is back to normal. Kudos to Col GMC for the idea. As stated, most all controls work the screen though I continue to wade through the menus. Still, I'm in for the long haul in seeing how this works before (if ever) replacing the digitizer screen itself.

  • 2 weeks later...
Wyatt1963 Enthusiast

Wyatt1963

Posted
Posted

I finally got around to replacing the digitizer.

No more jumpy screen.

I had already purchased the new digitizer before I saw this post so once I removed it I just replaced it.

It took me about 30-45 minutes thanks to all the support/video links etc...on this site.

I appreciate it.

  • 1 year later...
David Coulbourne New Member

David Coulbourne

Posted
Posted

I just replaced the digitizer lcd monator on my 2015 gmc sierra with one I bought off Amazon, sold by Dngbymx auto parts, and my screen is black, radio works, but you have to change stations thru steering wheel, anyone experanced this ?

discgolf01 Enthusiast

discgolf01

Posted
Posted
5 hours ago, David Coulbourne said:

I just replaced the digitizer lcd monator on my 2015 gmc sierra with one I bought off Amazon, sold by Dngbymx auto parts, and my screen is black, radio works, but you have to change stations thru steering wheel, anyone experanced this ?

 

If you replaced just the digitizer/glass, its probably one of the ribbon cables you had to remove to do the work.  Un clip them again, blow any dust off them and make sure they are completely seated before pushing the clip back down to secure.  (Aka your screen can't be black/off because of the new digitizer, it's just a dumb piece of glass that figures out where your finger touched it.

 

 

Hoover98 New Member

Hoover98

Posted
Posted

I’ve been having problems with my touchscreen for the last few months. Almost seems like, as mentioned above, something is pressing against the screen along the left side because it almost always switches to the middle icon on the CarPlay screen. 
 

Now, the last week or two, I’ve started to notice the small display behind the steering wheel is acting up, switching to the audio info on its own. It doesn’t change anything on the radio, but the speedo display shifts to audio with no input from me. None of my buttons on the wheel appear to be stuck. 
 

Any ideas on a fix, or if they are related or not?

  • 5 months later...
MikeBMW Senior Enthusiast

MikeBMW

Posted
Posted

I think there have been topics on replacing the screen here, let me check...

 

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