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Rear camera cuts out in reverse

Crambone
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Crambone Enthusiast

Crambone

Posted
Posted

Less than 500 miles on the 2023 Silverado and the rear camera goes black and displays a red triangle with and exclamation point and a circle with a camera that has a line through it. Software bug or a communication problem?

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redwngr
redwngr

Good idea. I hear ford's never have any sort of quality issues.     

BigBadSierra
BigBadSierra

Had the same issue with my 2022 the dealer finally replaced the rear backup camera and so far it has not re-occured in over a 2 month.

Crambone
Crambone

The manufacturer has no idea whatsoever on how to fix this problem, let alone what causes it. Nor are they willing to replace anything.   Probably would have been better off buying a ford.

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FKM Enthusiast

FKM

Posted
Posted

Mine was doing the same thing and my dealer did a software update on it and it's been fine since. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

BigBadSierra Senior Enthusiast

BigBadSierra

Posted
Posted

Had the same issue with my 2022 the dealer finally replaced the rear backup camera and so far it has not re-occured in over a 2 month.

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GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
On 3/21/2023 at 8:56 AM, cccjrsbox said:

Same here, fairly intermittent, but annoying.  You find a fix?

This is certainly not what we like to hear, cccjrsbox.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your truck. To do so, please send an email to [email protected] with ATTN: cccjrsbox/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
 

Gravel6621 Enthusiast

Gravel6621

Posted
Posted

I have the same issue. The dealer applied a software update claiming that would fix it. Sadly, it did not fix it. Of course when I brought it, the issue "couldn't be reproduced".

Crambone Enthusiast

Crambone

Posted
  • Author
Posted

Hi, I appreciate the input from everyone. We have plans to bring it back to the dealer and hopefully they can correct it. Right now, I just dont have that warm and fuzzy feeling anymore about the Silverado 

  • 3 weeks later...
  • 2 weeks later...
Crambone Enthusiast

Crambone

Posted
  • Author
Posted

The Truck sat at the Autonation dealership Corpus Christi for a week and said because a trouble code was never set, there is nothing they can do about the camera. Driver side weatherstripping also leaks and making a whistling noise, they never even bothered to look at it, instead they drove it and didnt hear any sound. Not sure if they drove on the highway, probably not if they drove it at all. Now they want to charge an hour labor and maybe the will change out the weather stripping. 
 

I have a feeling this vehicle will turn into a $60,000 paperweight.
 

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
On 4/24/2023 at 12:25 PM, Crambone said:

The Truck sat at the Autonation dealership Corpus Christi for a week and said because a trouble code was never set, there is nothing they can do about the camera. Driver side weatherstripping also leaks and making a whistling noise, they never even bothered to look at it, instead they drove it and didnt hear any sound. Not sure if they drove on the highway, probably not if they drove it at all. Now they want to charge an hour labor and maybe the will change out the weather stripping. 
 

I have a feeling this vehicle will turn into a $60,000 paperweight.
 

This is certainly not what we like to hear, Crambone.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2023 Chevrolet Silverado. To do so, please send an email to [email protected] with ATTN: Crambone/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
 

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