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Steering wheel off center

intimidator01238
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intimidator01238 Enthusiast

intimidator01238

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Anyone have their steering wheel go off center? Mine is off to the right several degrees. Truck is a 21 with only 7000 miles. Haven’t hit anything with it to mess up the alignment. Once in a while it kind of feels like the steering is loose. Checked and can’t seem to find anything obvious. 

Low Elevation Enthusiast

Low Elevation

Posted
Posted (edited)

Mine was off when I picked up the truck. Turned out the alignment was off so bad from the factory. 

Edited by Low Elevation
GMCustomerService Senior Enthusiast

GMCustomerService

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Posted
On 10/2/2023 at 11:22 PM, intimidator01238 said:

Anyone have their steering wheel go off center? Mine is off to the right several degrees. Truck is a 21 with only 7000 miles. Haven’t hit anything with it to mess up the alignment. Once in a while it kind of feels like the steering is loose. Checked and can’t seem to find anything obvious. 

This is certainly not what we like to hear, intimidator01238.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2021 GMC Sierra's steering wheel not being centered. To do so, please send an email to [email protected] with ATTN: intimidator01238/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
 
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  • 6 months later...
Chadw90 Enthusiast

Chadw90

Posted
Posted

Same here. 
2023 GMC 2500 AT4

Tires cupping at 10,000kms, wheel alignment done under warranty. 
Steering wheel off center at 20,000km service, wheel alignment performed and charged to me. 
25,000kms now and steering wheel off center again. 
Dealership is A+ and I have no concerns with competency to perform an alignment. Something is up with these trucks. 
Im a ticketed mechanic by trade and should put it up on my hoist and inspect it myself, but I dont buy $100k+ trucks with warranty to have to work on them at all, let alone do it myself. 
Wish GM would do a better job supporting dealers in regards to publishing a fix to a problem rather than just say they havent seen this before. I work for John Deere and JD makes every effort to minimize customer-dealer conflict by having a department at the other end of the phone when a tech has a one off issue, they can call and talk directly to a rep that collects data from all over the world, and can point them to the problem right away. 
In the auto industry, they more or less just wing it. 

Velocity12 Enthusiast

Velocity12

Posted
Posted

I noticed mine was off center after a couple hundred miles. It was like I just got in it one day and it wasn’t centered anymore. I usually notice things like that so I’m almost positive it wasn’t like that when I test drove it, or for the first 100 or so miles. In hindsight, it seems like it was around the same time my leaf springs started to make popping sounds when the suspension would articulate. I adjusted it in my driveway to get the steering wheel back straight, plan on having the alignment and leaf springs looked at when I bring it for the first service. 

  • 2 months later...
Chadw90 Enthusiast

Chadw90

Posted
Posted

Well had another wheel alignment. Weird, it was off again. Go figure. 
No answer to why after 5000kms we are doing an alignment again. 

Theres a TSB for the popping from the rear leaf springs. It works. Ive put on 600kms since and no popping at all. 
TSB 21-NA-138

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