2024 3500 oil leak

[Rototerrier]

Anyone think this is the infamous oil cooler leak. I’ll be taking it in but curious what anyone here might think. I did my first oil change about a week ago and noticed oil accumulated on bottom of trans. Wasn’t quite this bad. I cleaned at all up and had it spotless so i could keep an eye on it. 
 

just got back from 800 mile trip and this was the result. 
 

it’s not bad enough to drop. Garage floor is spotless. But it’s dripping under pressure and has gotten on the oil pan and underside of front edge of trans. Most is there next to oil filter. 

[GMCustomerService]

On 11/11/2023 at 8:25 AM, Rototerrier said:

Anyone think this is the infamous oil cooler leak. I’ll be taking it in but curious what anyone here might think. I did my first oil change about a week ago and noticed oil accumulated on bottom of trans. Wasn’t quite this bad. I cleaned at all up and had it spotless so i could keep an eye on it. 
 

just got back from 800 mile trip and this was the result. 
 

it’s not bad enough to drop. Garage floor is spotless. But it’s dripping under pressure and has gotten on the oil pan and underside of front edge of trans. Most is there next to oil filter. 

This is certainly not what we like to hear, Rototerrier.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2024 GMC Sierra 3500's having an oil leak. To do so, please send an email to [email protected] with ATTN: Rototerrier/GM Trucks in the subject line.

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[Rototerrier]

It was the oil cooler leaking. Parts on backorder with no ETA.

 

Already been in shop for 16 days and no end in sight.

 

Maybe I'll get lucky. Going to stay hopeful.

Edited November 28, 2023 by Rototerrier

[64BAwagon]

Well that sucks. 

It would be nice if someone could/would expedite that for you. 

Edited November 28, 2023 by 64BAwagon

[Rototerrier]

One could hope. So far, gm customer service indicated they’d be no help other than just relaying statuses. Not quite sure how echoing my service adviser helps, but i guess that’s their thing. 

Edited November 28, 2023 by Rototerrier

[Pryme]

17 minutes ago, Rototerrier said:

One could hope. So far, gm customer service indicated they’d be no help other than just relaying statuses. Not quite sure how echoing my service adviser helps, but i guess that’s their thing. 

This that a part that’s available like on rock auto or something?

 

Why is every single part “back ordered” for weeks or months now? I certainly don’t remember this as being a thing pre 2020. Not widespread like this. 

[highway318]

Same issue with my 2024 Ultimate 3500HD.  Dealership is in the dark just as much as I am. GM customer service rep less then helpful.  No ETA for parts.  

[64BAwagon]

On 11/28/2023 at 4:40 PM, Rototerrier said:

One could hope. So far, gm customer service indicated they’d be no help other than just relaying statuses. Not quite sure how echoing my service adviser helps, but i guess that’s their thing. 

I think youve noticed that their involvement is symbolic at best. Between the lingering supply chain issues and the strike things have been spicy.  Be sure and use the words "galactic backorder" they really dont like that term. 

Edited November 29, 2023 by 64BAwagon

[64BAwagon]

On 11/28/2023 at 5:00 PM, Pryme said:

This that a part that’s available like on rock auto or something?

 

Why is every single part “back ordered” for weeks or months now? I certainly don’t remember this as being a thing pre 2020. Not widespread like this. 

Its been a steady slide, 2020 made it more evident. I fought with Ford back around 2011 on a part that took one of our ambulances out of service for several months. We were lucky that we had 2 spare trucks but it put a significant dent in our maintenance program due to the shortage of the truck. The Chief was not amused but there was nothing I could do. 

[Rototerrier]

Still waiting on parts.

[Rototerrier]

33 days in the shop out of service with no indication a part will ever be available. I called in for an update and was told my service advisor is no longer employed by the dealership. Never received any call from anyone to let me know. It’s a complete flustercluck. 
 

RV is stranded 400 miles away and i have no alternate means to get it home. Professional grade my ars. 

Edited December 16, 2023 by Rototerrier

[gemarsh]

4 hours ago, Rototerrier said:

33 days in the shop out of service with no indication a part will ever be available. I called in for an update and was told my service advisor is no longer employed by the dealership. Never received any call from anyone to let me know. It’s a complete flustercluck. 
 

RV is stranded 400 miles away and i have no alternate means to get it home. Professional grade my ars. 

 

What do you mean by "out of service", is it torn down? For no more of a leak from your picture, I'd of picked it up after the first week of waiting. Check oil every morning and run it. Throw a collapsed amazon box under it when parked in garage. 

 

No excuse for what you are going through.

[Blue Horse Performance Mark Roback]

I assume that's my issue as well. I went to do my first oil change yesterday and the tech asked, "who did the last one"? I replied nobody, it's never been done and he replied BS or you have a bad leak and you need to go to the dealer asap. Well, I looked and there is oil everywhere. I have to assume it's the oil cooler as well from the looks of it? My oil level was not too bad he said. 

[Rototerrier]

Looks like it.

 

Mine has been at the dealer 45 days today. I was told a week and a half ago that the part was finally being delivered 

 

I didn't press the issue and just assumed it would get fixed and I'd be on my way. Clearly, that did not happen.

 

Good luck getting a part.

[highway318]

My truck was repaired about a week ago. It was 30 days in the shop waiting on parts.  Be nice to your dealer 1. It's not there fault and 2. They have more pull getting parts then you do.   My local dealer had 7 waiting for parts.  3. Open a GM customer care case and you will at least receive GM credit points you can use for service latter.