Jump to content

Infotainment system constant reboot

DasGoob
 Share

Recommended Posts

DasGoob Enthusiast

DasGoob

Posted
Posted

Here is one for the super educated Silverado electricians out there.  Let me give you the details:

 

2019 Chev Silverado (new body style) RST 5.3L crew cab.  Infotainment system is having issues as it starts to reboot multiple times a minute shortly after start up (although not always).  During reboots, it loses GPS capability (red line through on lower right hand side of screen), loses ambient temperature feed, sometimes loses climate control by touchscreen (works with physical controls), and usually will settle out and at least allow audio to be played.  Often it is XM only that is clear.  Bluetooth is staticy but still audible.  Music on SD card also static filled but audible.  Phone data like charging state, reception and battery state not visible on main screen.  When place truck in reverse, camera works great regardless of infotainment reboot status pre of post shift.  ON-STAR will operate as expected.  

 

On good days when i start up and it only does a single reboot, then I have GPS and temperature data, and climate control capability.  Phone reception and charge state will show for about 15 seconds before disappearing.  Full control on screen of sources and settings.  However there are several things I can do to upset this applecart:

  • operating volume on steering wheel will cause screen to go black and then infotainment will reboot.  Sometimes this occurs with channel change as well on steering wheel.
  • plugging in phone via USB C or USB A port will cause the system to lock or enter full reboot loops for several minutes or more.  Rarely will it stabilize.  Apple Carplay is unusable.  
  • Restarting vehicle after entire system shutdown is only way to recover the system completely.  

Tried disconnecting battery for 10 minutes to allow system reset overall.  Did not remedy or help the situation.  

 

Thoughts?  I have no idea what to do next as I do not have drawings/diagrams of the interrelationships of the stereo module with all other modules on the vehicle.  If replacing the infotainment screen/module was a slam dunk, I would lay down the cash to be done with it, but I fear that i would just be spending a ton of money to find out it isn't the issue, and I would then own two systems that are not helping me.  

 

Any help appreciated.  

  • 1 month later...
repairman54 Enthusiast

repairman54

Posted
Posted

Battery age and health directly affect all the computer systems. Especially after a startup when everything is booting up in all the onboard systems. Just because it cranks and fires up doesn't mean the battery is up to snuff. Low voltage drop confuses modules during their booting up. 

Battery in top condition is critical in modern vehicles, it's the foundation for all the computer systems. 

  • Like 1
  • 2 weeks later...
Madness79 New Member

Madness79

Posted
Posted

Thanks for the reply.  I’m not the original poster but was having the exact same issues with the exact same truck.  I had the battery checked and was told it was fine.  Just for anyone else experiencing this, I THINK I fixed it.   I was hesitant to do a complete factory reset.  But it was that or a constant rebooting system, that sometimes played music with no control to volume, station, etc….  


With the constant reboots it took me about 20 minutes to get to the screen fast enough and hit the correct buttons.  I didn’t think I had managed to do it because the entire system turned off and the screen was completely black for about 5 minutes.  Eventually, it came back.  The GPS still had a red “cancel” circle over it but the next time I started the truck it worked also.  

 

A friend and I also tried pulling what we thought were the stereo fuse(s) but it never turned off.  It was getting power but we were trying to check.  I don’t know if this did nothing or not. 
 

good luck. 

  • 3 months later...
Dbp Daddy New Member

Dbp Daddy

Posted
Posted

So I was having the same issues but I was also having slow or dragging start of my engine. Today I needed to have my truck jumped 2 times and in the end replaced my battery since doing so I did a fully factory reset on my system and it seems to be working just fine now. As I thought it was due to updating my phone to IOS18 and when it was connected it would just keep restarting. But in the end the battery was the issue. 

  • 7 months later...
Fosterc80 New Member

Fosterc80

Posted
Posted

Has anyone figured this out yet? I have the same issues. Even bought a brand new battery and whole new radio/head unit trying to replace everything I can before I am forced to take it to the dealership and pay a fortune. 

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
On 5/15/2025 at 1:05 PM, Fosterc80 said:

Has anyone figured this out yet? I have the same issues. Even bought a brand new battery and whole new radio/head unit trying to replace everything I can before I am forced to take it to the dealership and pay a fortune. 

We know this must be an upsetting concern, Foster. Will you please reach out to our team at [email protected] so we can learn more about your repair history? We will be keeping a very close eye out. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.

Paul Stallings New Member

Paul Stallings

Posted
Posted

Just checking to see if has anyone figured this out yet? I have the same exact issues. A new battery did not take care of issue. Intolerable at this point! Guess a Service visit is next.

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
On 5/19/2025 at 2:11 PM, Paul Stallings said:

Just checking to see if has anyone figured this out yet? I have the same exact issues. A new battery did not take care of issue. Intolerable at this point! Guess a Service visit is next.

We would like to work with you and act as an extra layer of assistance, Paul. We kindly ask that you email us at [email protected] with your full VIN, dealership information, phone number, and mileage. We look forward to hearing from you! By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Latest Articles

  • Posts

    • Atlas
      PF63 Oil Filters Going Away?

      By Atlas · Posted

      I only have a few of the ACDelco blue remaining. One or two of the (old, old) ACDelco Professional boxes, and a couple of the newer style GM boxes with the simulcast in Chinese along with English. FWIW they've all been pretty good, regardless of where they are made, and in 20 years I've never had a problem with an e-core filter.   Now I have a couple of the "A" series in my home inventory. They come in a plain white box with the GM hologram sticker and model information. Have not installed one yet, want to use up my oldest inventory first.
    • asilverblazer
      2015 Sierra Denali L86 cyl 5 misfire at idle

      By asilverblazer · Posted

      Compression test? Weird noises? Fuel trims?
    • asilverblazer
      Wow I'm in a pickle. (Broke down truck) and a story.

      By asilverblazer · Posted

      I suspect at some point in the near future, the hardware will be free and you pay a subscription to access the vehicle - alldata style.
    • parthery
      BAK MX4 EZ-Lift Install and Review

      By parthery · Posted

      I've been eyeing an upgrade to my tonneau cover for a bit now.  Intrigued by the BAK MX4 EZ-Lift with the torsion spring and went for the upgrade.  Thoughts and musings during unpacking, install and a few days of usage.   Once my order went into Realtruck, it took about 4 days to ship.  Unfortunately, FedEx Ground destroyed the box and contents and it was unusable upon receipt.  To Realtruck's credit, one email with pictures and an RMA was sent to me to send the first one back, and another unit was shipped out.  It arrived 3 days later, unscathed.   I opened the box and it looked like every other BAK MX4.   Biggest differences are the rails and retaining clamps, and of course the spring attached to the cover itself.     NOTE - if you are upgrading from a MX4 to the EZ-Lift, you will have to replace the rails.  The EZ-Lift rails have a notch cut in them to allow the new style retaining clamps to fit properly.  The new retaining clamps also have 2 knobs/carriage bolts and there are two tracks underneath the front panel. The strap clips are mildly different (more like the Undercover Flex clamps) in that the screws go in from the underside.  Personally I prefer these over the BAK clamps that use the nutserts that are a nuisance to install.  The remainder of the parts in the box (drain tubes, rail clamps, and bumper pads) are standard issue BAK.     I did not replace my front bed seal at the time because it seemed to be in decent shape.   BAK recommends shims on the GM trucks unless you place the clamps on the flanges about 1/3 of the way in from both the front and rear of the bed.  I shimmed the front and the middle, and initially placed the clamps equidistant.  This also turned out to be a mistake, because when I set the cover in place, the new style retaining clamps wouldn't clear the front clamp.   New style clamp inserted in the track:     And the issue which occurred because the front rail clamp was too far forward:     Once I removed the shim from the front of the bed, and slid the clamp back to the front flange, everything cleared fine.     The cover set on the rails without issue and I installed the strap clamps.  After I completed my adjustments, I pulled the pin to activate the torsion spring.  Mistake #3 on my part.  PULL THE PIN AS THE VERY VERY VERY LAST STEP!  The reason is, once you pull the pin, the torsion spring is activated.  If you have to loosen the front clamps and adjust the cover, the front panel will - by virtue of the spring, refuse to lay down.  The only way to get it to lay down so you can reinstall and tighten the clamps is to fully open the panel against the back of the cab, which will then allow the front panel of the cover to lay down and be tightened.  Not a big deal unless you haven't installed the foam pads yet (typically the last step) because minus the foam pads, you will need to place something between the frame of the cover and the back window so it doesn't get scratched.  The next time I install one I will install the foam pads before I pull the pin and activate the spring.   After using it for a few days:   The spring assist is great.  You literally can open it with one hand.  My shoulders aren't getting any younger and this was part of my motivation to swap out. The second panel latches and unlatches itself as you open and close the cover.  Neat in concept, however it took me a minute to get used to closing the cover and not hearing the "latching" sound that would tell me it was locked in place. The paddle handles are a huge upgrade and I wouldn't be surprised to see them become the standard across the Realtruck line.  They effectively eliminate the concern that a thief could coat hanger the cover open and get to the contents in the bed. I'm not sure why the very front panel on my cover has a different finish from the other 3 panels.  I have a request into Realtruck to find out if mine was not manufactured properly or if it was by design.   All in all I'm pleased.  Same level of protection, looks good, keeps stuff mostly dry (they all leak around the tailgate) and easy to install.
    • KARNUT
      PF63 Oil Filters Going Away?

      By KARNUT · Posted

      Thanks not an answer 

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...