Avoid 4 Wheel Parts Performance Centers

Billy-Jean · September 6, 2008

I just saw this in another forum...... i will paste it up......some info:

The following companies below are owned/operated by Bear Stearns Merchant Banking,

BStMB repays $38.5 million to settle fraud charges

who owns just some of the following companies below:

Transamerican Auto Parts,

paid BSA $75,000 for unlicensed Microsoft and Symantec software

4 Wheel Parts Performance Centers

False & Misleading Statements

Explorer Pro Comp Suspension (made in India),

Pro Competition Tire Company, (made by Cooper Tire Co.)

Two Recalls in one Year

Off-Road Adventures .

Four Wheel Drive Hardware,

Performance Products 4trucks.com

BBB Rating (F)

Genuine Gear (made in china)

Smittybilt Products

10 others

CURRENT Unsatisfactory BBB Reports of which this company has FAILED TO RESPOND, giving very bad experiences below. All companies have complaints, but failing to respond may add insult to injury, salt in the wound

Albuquerque, NM

Jacksonville, FL

Bakersfield, CA

Chula Vista, CA

Tampa, FL

Portland, OR

Memphis, TN

TOPIC SEARCHED: 4 Wheel Parts Complaint

Post Your Good, Bad, and Ugly

(NHTSA) Office of Defects Investigation

SEARCH:: Department of Consumer Affairs (YOUR STATE)

(BAR) Bureau of Automotive Repair Consumer Affairs

(FTC) Federal Trade Commission

(IFCC) Internet Fraud Complaint Center

(Attorney General) Public Inquiry Unit

(EPA) (Spilling Oil & Antifreeze)

(BBB) Better Business Bureau

all_terrain · September 7, 2008

I buy from the store in Colorado Springs all the time. They guys that work there, know the products lines well and will match a price in a heart beat. Never had any problems with them and will continue shopping with them. Also those post were from 2005.

Zembonez · September 7, 2008

Our local 4 Wheel Part store is stocked with employees with an attitude. Several times I've gone there to buy something and left without it because I couldn't get past the smart ass behind the counter trying to "sell" me on something with ProComp written on it and telling what I wanted was junk. I gave up.

That's all I know about them.

Billy-Jean · September 7, 2008

Our local 4 Wheel Part store is stocked with employees with an attitude. Several times I've gone there to buy something and left without it because I couldn't get past the smart ass behind the counter trying to "sell" me on something with ProComp written on it and telling what I wanted was junk. I gave up.

That's all I know about them.

I hear good things about them and very bad things..........and yes they did the same thing to me by pushing PRO COMP stuff i didnt want.

They also added warranties on my invoice without my permission

JUST SAW THIS IN ANOTHER FORUM, customer and 4wp employee argueing

YOU ARE BEYOND FOOLISH AND ARROGANT TO COME IN HERE

YOU CAN BELIEVE WHAT STATE INVESTIGATOR FINDINGS ARE AND WHAT THE DISTRICT ATTORNEY SAID ABOUT YOUR COMPANY AS A WHOLE BELOW:

4WP tries so hard to be honorable.

YES BUT IF YOUR CORPORATION IS UNLAWFUL AND DECEPTIVE AS A WHOLE,

THEN BY DEFINITION YOU ARE TAINTED AS WELL. YOUR POLICES AND PROCEDURES ARE 4WP

The Buy 3 get 1 free that we ofer every now and then, yes we put the price up to list price,

YES YOU DO, RAISING THE PRICE BEFORE A SALE IS DECEPTIVE

And as far as the used/new parts, that part should have been placed in test and rebox and if ever sold should be understood to the customer that the box has been opened/installed, it should not have been sold as new and the complaint needs to be made.

NON-SENSE, DO YOU HAVE ANY IDEA HOW MANY RETURNS YOU HAVE PER DAY NATIONWIDE??

DO YOU KNOW HOW MUCH LESS MONEY YOUR COMPANY WOULD MAKE IF IT DIDN'T RE-SELL USED PRODUCTS AS NEW?? ITS COMPANY POLICY

YOU NEED TO BE REALISTIC HERE AS YOU CANT disassociate YOURSELF FROM THE UNLAWFUL AND DECEPTIVE BUSINESS PRACTICES OF YOUR COMPANY.

YOUR COMPANY HAS DESTROYED AND IS DESTROYING BRAND NEW 4X4'S ALL ACROSS THIS COUNTRY WITH NON CERTIFIED MECHANICS WHO ARE IN THE THE TRAINING PROCESS THAT LEARN ON OUR VEHICLES TO GET THEIR LICENSE

LOOK AT THE AGES OF THESE PEOPLE , where is the senior mechanic??

Billy-Jean · September 10, 2008

YOUR BOSS GREG ADLER NEEDS TO COME CLEAN, AS HE WAS WAS INVOLVED IN THIS FROM DAY ONE, TRASHED A BRAND NEW VEHICLE, DESTROYED IT AND SAID

F' OFF, "We have unlimited resources to crush you."

The Pro Comp lift kit does not fit, no problem we

will just grind and spray paint

Lets make the engine into shrapnel

Anybody want to commit Odometer Fraud on your

leased vehicle, 4WP will provide you with a zero mile odometer NP

Thinking you just bought a brand new exhaust, NOPE 4WP installs a USED One

4WP will sell anything, no matter if its garbage, re-welded

Rear Diff skid plate, NP, lets pinch the rear brake line

WHAT 4WP IS TERRIFIED OF

Federal Trade Commission

Internet Fraud Complaint Center

Office of Defects Investigation

FLORIDA VEHICLE REPAIR ACT

eppolitoadam · April 7, 2009

I have delt with them on 3 occasions and all were horribull. On one the sent me the wrong bracket to hook my Bull Bar to my truck. I called the customer service # and after being on hold for 45 min. and being hung up one. The guy finally told me that I had to call long distance to the Arizona store where it was shipped to.

I talked to the manager there. After a little discussion I had him have Westin send the correct bracket to him and the he "overnighted" it to me.

That was just one of 3.

Alljackedup408 · April 11, 2009

the grinding of the lift kit is not a rare thing... quite a few actually have to be. but... this is why i do all my work myself =) cause when you do it... you know everything was done correctly.

VR021302 · April 11, 2009

Yeah my dealership uses them for lift-kits and programmers to change for tire size, but we do the work ourselves. the other day we ordered a set of 6" fog lights, they sent us driving lights, TWICE. They still havent sent us the pregrammer for the jeep yet.

EDIT: I use them because of our discount rate, it's a life saver, well it was on my old truck anyway

The Chosen One · April 12, 2009

bought my stuff from them and didnt have a problem. Used parts, these people must be idiots to not inspect it before leaving. Odometers, i believe that PCM can be checked for mileage if there was any suspicion of odometer being changed out. Did all this happen to you BillieJean??

brims · April 12, 2009

I bought the MagHytec cover and a set of Hawk pads from them, store pickup. They were supposed to call but never did, so I called and found out the part was there. Not a big complaint, but come on, the part comes in, make the call. I went to order the ReadyLift kit and they tried to push the ProComp kit on me because it was "the same thing" well it was, but it was the same as the 1.5" kit, not the 2.25" kit. Then I went with Rough Country.

johnfusc · April 14, 2009

I have never had a problem ordering with them and they have never pushed pro comp to me.

sierra20076.0 · April 14, 2009

i thought i was going to have a problem when i did an order with them recently. sean the manager at the cleveland ohio store went above and beyond to make sure i got the correct part that was ordered but was shipped wrong from the vendor. would i order from them again? yes i would alot of times its not the store fault but there vendors fault. everyone have a great day

BlackLT06 · July 1, 2009

I have ordered my wheels, programmer, intake,and an exhaust out of the West Palm Beach store. The exhaust did not fit, but thats not the fault of the store. Magnaflow said they do not make a cat back system for my truck..Which to me is kind of dumb. (This is first hand from magnaflow,cas i called them myself) The manager jeff was nothing but a stand up guy and i got a return label and my money back. I would not hesitate to buy from or refer anyone i know to that store. I am sure there are always a few bad apples in every bunch, but i think that there are some good stores still out there.

uh6tdrvr · August 21, 2009

All 4wheel parts is good for is looking at items so you know what you want to buy.....from someone else!

2COR517 · August 21, 2009

I have never been to a 4WP, nor know anything about them.

Regarding pics posted by Billy Jean.

I cannot see where the brake line is pinched on the rear diff skid plate.

How does a pic of an oil pan show how they destroyed an engine.

For the bracket re-welded on the tube, looks like a decent repair to me. What is bolted to that? A light?

I believe it is common to grind/mod lift kits. At least they took the time to paint it so it won't rust.

Any company you deal with may have issues. Think GM has never been sued, or built a lemon? The key is can / how do they fix it. As for pushy salesman in the store, that's a sign of the times. They are encouraged to push higher profit, lower cost items. Rep and manager incentive plans measure it. If you can't take the heat, order online.