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GM "Customer Care"?

dagwood2001

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dagwood2001 Enthusiast

dagwood2001

Posted
Posted

First off let me make it 100% clear this is not intended as a shot at GM, nor Jonathan or Jennifer. But I am wondering, has anyone had contact with these people and were they able to contribute to a successful resolution of the issue(s) at hand?

 

As I have stated many times, I am getting horrendous gas mileage at 3000 plus miles, 13.9 MPG since mile 10) and twice they have offered to "help" and I've ignored them. Should I give them a shot, or will I be wasting my time?

 

I'm the guy who when I complained to the dealer was told "well these trucks are heavy!"? I did a comparison, my truck weighs app. 300lbs more than a Volkswagen Jetta. So I'm kinda skeptical it's that. I'm not even close to the stickered MPGs......

 

thoughts?

chuckl1218 Senior Enthusiast

chuckl1218

Posted
Posted

I needed help locating the part number for the Rear Seat Comfort Guide which is in the user's guide. The parts guy at my dealer could not find it, so I sent a PM to Jennifer. A few days later, she responded with the part number. I ordered them through my dealer's parts guy and got them last week. I've read other threads where they helped with issues. Give them a try. What can it hurt? My parts guy welcomed the help.

RyanbabZ71 Senior Enthusiast

RyanbabZ71

Posted
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They are real people. There are a few on the camaro forum I frequent and they help out quite often. They are a good resource

 

 

Ryan

hzhardy Enthusiast

hzhardy

Posted
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I have actually spoke with Jennifer on the phone and she helped me resolve my onstar issue when i was haveing an issue with mt dealer.

kstruckcountry Senior Enthusiast

kstruckcountry

Posted
Posted

300 lbs?? I think your truck probably weighs about 3000 more than a Jetta. I have pushed a Jetta, I would know. :)

 

As far as your mileage a lot is dependent on the conditions. My 2006 can get 18 mpg. My last tank was 11 mpg due to how it was driven.

mike94silverado Senior Enthusiast

mike94silverado

Posted
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I struck out twice, once under warranty once out (attitude was way different out of warranty, sure makes me think they don't give a damn once 3/36 is up but that's a discussion for another time) YMMV.... worth a shot I guess.

hzhardy Enthusiast

hzhardy

Posted
Posted

Gvw is max load weight curb weight is the trucks weight. The jettas curb is 2842. Your truck depending on confige is upwards 5600

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted

First off let me make it 100% clear this is not intended as a shot at GM, nor Jonathan or Jennifer. But I am wondering, has anyone had contact with these people and were they able to contribute to a successful resolution of the issue(s) at hand?

 

As I have stated many times, I am getting horrendous gas mileage at 3000 plus miles, 13.9 MPG since mile 10) and twice they have offered to "help" and I've ignored them. Should I give them a shot, or will I be wasting my time?

 

I'm the guy who when I complained to the dealer was told "well these trucks are heavy!"? I did a comparison, my truck weighs app. 300lbs more than a Volkswagen Jetta. So I'm kinda skeptical it's that. I'm not even close to the stickered MPGs......

 

thoughts?

 

Hi dagwood,

 

I apologize that your dealership wasn't able to address your concerns. We are happy to help if this is something you would like us to look into for you. Feel free to reach out via PM including your name, contact information, VIN, current mileage, and involved dealership.

 

We look forward to your reply,

 

Jonathan A. (Assisting Jennifer)

GM Customer Care

hzhardy Enthusiast

hzhardy

Posted
Posted

First off let me make it 100% clear this is not intended as a shot at GM, nor Jonathan or Jennifer. But I am wondering, has anyone had contact with these people and were they able to contribute to a successful resolution of the issue(s) at hand?

 

As I have stated many times, I am getting horrendous gas mileage at 3000 plus miles, 13.9 MPG since mile 10) and twice they have offered to "help" and I've ignored them. Should I give them a shot, or will I be wasting my time?

 

I'm the guy who when I complained to the dealer was told "well these trucks are heavy!"? I did a comparison, my truck weighs app. 300lbs more than a Volkswagen Jetta. So I'm kinda skeptical it's that. I'm not even close to the stickered MPGs......

 

thoughts?

14-16 average should be expected depending on your mix of city and highway. The sticker doesn't acount for take offs, incline or declines. Alot has to do with your driving style. With a 14 city and 20 highway if you did 1/2 city and rest high way it would land you at 17 average.
Cap'n Pete Enthusiast

Cap'n Pete

Posted
Posted

my truck's GVW, from the build-sheet, is 3,269lbs. I do admit this seems low, but I'm looking right at it: "Gross Vehicle weight": 3,269 lbs.

 

here is a link to the 2014 Jetta's weight: http://cars.findthebest.com/q/4425/3256/What-is-the-weight-of-a-2014-Volkswagen-Jetta-TDI-with-Prem-and-Nav

 

am I missing something?

That GVWR is in kilograms, not pounds!! According to GM's website, the GVWR of a 4x4 crew cab is upto 3266kg, or 7200lbs. The actual curb weight is between 2330kg - 2460kg, or 5140lbs - 5224lbs (all depending on short/long box, and regular or HD axle).

 

GVWR appears to be roughly the curb weight plus the max payload for each truck (not exact, but close). I also thought GVWR assumed the weight of a passenger occupying each seat in the vehicle? (not 100% sure though).

 

Anyway, curb weight is the actual weight of the truck. So as you can see, over 5000lbs! A typical car is around ~3000lbs +/- a few.

Shahar Enthusiast

Shahar

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I'm at almost 5k miles with my truck. I'm getting about 19 mpg with about 50/50 mixed city and highway. My foot is not heavy on the gas and I get to stay on V4 mode as long as there is not much incline. That's with remote starts almost every morning for about 10 min

 

 

Sent from my iPhone using Tapatalk

bigdeer1 Enthusiast

bigdeer1

Posted
Posted

Hell...everywhere I go I'm at 15-16 mpg... All highway roughly 17-18 if I constantly watch my gauges and make sure i let off the gas to allow afm to kick in.... Mind you.. I have 2" leveling, 275/65/18 mud terrains and custom wheels.. After lift and tires I noticed its rare my truck runs in 4 banger mode.. But when it does... I feel as if I'm in a Prius :)

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