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Disappointed with Dealer


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I went to buy a truck on December 31st to try and capitalize on end of year, month, and some pretty good rebates of $4750. The dealer didn't have something to my spec but there was one about 90 miles away. We started paperwork and they gave me a new High Country to drive until Thursday when they expected to receive the truck. The deal I got was pretty good, They gave me about 900 off of the supplier price so 41300 on a 50470 msrp truck. Fast forward to Thursday. Turns out the truck was not at the other dealer but still in Mexico in transit. On the supplier site, the vehicle shows but I have no reason to think they were lying. Salesperson said they would find something comparable and call me. I spoke with him yesterday and they had all the options I wanted but was 54k. Thats a 3500 higher sticker, not a small amount of money. I told him don't bother and that I would come in today and we could look at the dealer inventory to find a truck. When I get there, the GM comes out and says if I don't want the one he brought it in, then he is done. He feels that the deal they gave me was too much and from a business point of view it doesn't make sense to spend more man hours looking for a vehicle. Now it is after the incentives have expired and I have a sour relationship with what I thought was a good dealer. I guess I will wait until the incentives start to creep up again. Driving that truck for 5 days and 250 miles sure was a tease though! I guess now I know for sure that I want one.

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That sucks. Could be worse.. I tried working a deal with my local Chevy dealership when buying my current truck. Since they didn't have what I wanted the sales person and I built a truck on paper but the Sales manager refused to order it for me. He reason was because he didn't want to get stuck with the truck if I decided not to purchase it. That's B.S. but it worked out for me. I ended up finding this truck, a leftover 2010 with every option I wanted except color for a huge discount. I would have to look at the paper work but the MSRP was right around 53K and they sold me the truck for 40,400 delivered to my door. I am in VA and it was in Ohio and I found it through a google search.

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I went to buy a truck on December 31st to try and capitalize on end of year, month, and some pretty good rebates of $4750. The dealer didn't have something to my spec but there was one about 90 miles away. We started paperwork and they gave me a new High Country to drive until Thursday when they expected to receive the truck. The deal I got was pretty good, They gave me about 900 off of the supplier price so 41300 on a 50470 msrp truck. Fast forward to Thursday. Turns out the truck was not at the other dealer but still in Mexico in transit. On the supplier site, the vehicle shows but I have no reason to think they were lying. Salesperson said they would find something comparable and call me. I spoke with him yesterday and they had all the options I wanted but was 54k. Thats a 3500 higher sticker, not a small amount of money. I told him don't bother and that I would come in today and we could look at the dealer inventory to find a truck. When I get there, the GM comes out and says if I don't want the one he brought it in, then he is done. He feels that the deal they gave me was too much and from a business point of view it doesn't make sense to spend more man hours looking for a vehicle. Now it is after the incentives have expired and I have a sour relationship with what I thought was a good dealer. I guess I will wait until the incentives start to creep up again. Driving that truck for 5 days and 250 miles sure was a tease though! I guess now I know for sure that I want one.

Uh, is this your first car purchase?

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Why don't you just continue to drive the loaner truck until yours comes in. I'm not saying the GM was right, but if you look at it from their perspective, they paid something to trade and get that truck you wanted. As long as they're taking care of you in the meantime, why be mad? Is there an estimated timeframe as to when your truck should come in?

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Ditto. Why not just keep driving the loaner till yours gets delivered. Many of us have to drive our own vehicle till the new one gets in. Plus you don't have to worry about messing up your trade.

 

Were they asking you to buy something different cause the truck u wanted is taking to long to get in. Or did they just want their loaner back due to the extended period of time.

 

Tapatalk via Moto X

 

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Why did they not call the other dealer when you told them you wanted that truck and confirm it was there?That's the what my dealer did first thing when I pulled the trigger and before I signed. If I were you I'd call the other dealer and see if that truck is really on the way. Plus I would leave that place and not look back for your purchase.

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I don't have the loaner truck anymore. They gave me my trade back.

 

GM is referring to General Manager

 

Not sure what gives you the idea that this was my first purchase. This is my 3rd GM Fullsize.

 

I went in on New Years Eve. They confirmed that the truck was in Inventory before I left and said we would finish everything on Thursday the 2nd. It turns out that once a truck gets through a certain milestone in production they are placed into dealer inventory. This truck was still in Mexico. They are not interested in waiting for the truck to arrive. I was amenable to the idea if we could keep the existing deal intact.

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Why did they not call the other dealer when you told them you wanted that truck and confirm it was there?That's the what my dealer did first thing when I pulled the trigger and before I signed. If I were you I'd call the other dealer and see if that truck is really on the way. Plus I would leave that place and not look back for your purchase.

 

Exactly. They just can't take a vehicle from a dealer they have to work out a deal for a trade. I did t do any paperwork until my camaro was delivered to the dealership from a state over. They did give me a price for my trade and honored this when I came back for the deal.

 

 

Ryan

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Used to be when you took in the "internet price" you actually saved some cash. Now the makers work the discount into the window sticker by artificially raising costs,so while you still save off that you still pay what they wanted in the first place. My dealer tried to pull a major fast one on me. Took in the price for a truck he had on the lot. Truck was just sold,said he could get me another one locally. Made a few phone calls and said the same one was about 30 miles away and it was mine,"done deal". Put down a grand did some paper work and walked out ,wow new truck. Three days later I called ,where is the truck,I'm so sorry that truck was sold. ( I thought so, I drove to the other dealer that afternoon, and it was in the sold section of the lot,but thought it was my deal.) Now the dealer says he can get me the truck,,,, but it's gonna be $2000 more because of a price increase on the new builds. I started throwing around Fraud and Text book bait and switch terms and the fact that he took my money knowing full and well the truck was sold when he took my money. his response was "well some times deals fall through." After some more complaining he left, came back and said yes he would have to honor the deal because he had taken my money. They found me another truck 30 miles the other way. When picking up the truck a couple of days later I noticed there were a couple of small things different than the truck I thought I was getting,so I said you have to give me the $300 difference. I thought the guy was going to explode,"I'm already eating the price increase and now you want more off"? I said yes, I'm holding the window sticker and the price is different.He says that is the old sticker, this is the new one in his folder. I said this is the one in the window, this is the price we will work with. Then he says I wasn't supposed to see that one. I told him we took a picture of it at the other dealer so he couldn't pull another fast one. He finally told the money guy to give me the $300 Says I'm losing so much on this truck as it is and stormed out. They made $7,000 on the truck I took in. What a bunch of crooks. I will not go back,will take truck for service to one of 2 dealers that are closer.

 

PS,The other day I get an envelope from Motor Vehicle,it has all the paperwork that the dealer sent them. Request denied, seems the title clerk forgot to send the check for the fees. Now it will be another month before I get my title and registration card. Do you do this for a living or what?

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