GM drops the ball on seat belt guides. Really?

[nomadicdogg]

So I took a friends 12 year old for a ride the other day and realized the seat belt in the back of the truck was pretty much coming across her chin. So I looked for the guide that keeps it lower for younger people and shorter people if needed. Not there. Its in the manual, the mounting location is there... so I ask customer assistance if it was forgotten since all of my other crew cabs had these standard. Hell on a $56,000 truck, it should have them for the safety aspect alone let alone for the cost.
So I order these from my dealer, its $5 a piece. I ask GM to cover the cost or give me a credit for a future accessory or something... I get the run around for over a week, the entire time they are trying to get the dealership to eat the cost on them vs just handling it.
really? What a joke. way to sour a purchase for $10... hell even if they had even made an attempt to do something... but no.. bother the dealer with this stuff.

[SLESierra]

yep they come with crew is what I was told but not extended - do not know how true that is but went and took them out of my old truck as they were better than the ones they wanted to sell me

[nomadicdogg]

I have a crew and they aren't in it...
If I had known I would have pulled the ones in the truck I traded.

[MikeNH]

Does seem strange. The back seat is where kids are supposed to go after all. Given how long GM had to develop these trucks I honestly expected better myself. But I see no other fullsize options that are viable so next year I'll be buying one anyhow.

[chuckl1218]

Well, now at least we know the part number and obviously, your parts guy can get them. When I purchased my truck, I had to get help from GM Customer Service on here to help me with the part number because the dealer parts guy couldn't figure out how to get them. I even copied the page in the Owner's Manual for the parts guy to reference and he is usually pretty good. Ridiculous.

[brokesilverado]

My dealer agreed they should have been in the truck so they shipped me 2 of them free of charge to my house.

[j-ten-ner]

Maybe Gm figures that you don't have to buckle up your kids anymore since you can order the forward collision alert...

 

so long

j-ten-ner

[TJay74]

They are not with the crew cabs either, mine didn't have them.

[chuckl1218]

Here's a copy of my post with details...Rear seat comfort guides holds the seat belt off of your shoulder. My DC did not come with the rear seat belt comfort guides. Dealer parts guy said the CC models do and was surprised that my DC didn't. I gave him a copy of the pages from the Owner's Manual to show him what they look like. He then tried to order them. They came in with pins on the end instead of the clip needed for the DC (these are the type for the CC). Contacted GM Customer Care through the forum. Jennifer provided part no. 20944862. My dealer parts guy ordered them for me. He also said there is another style with a pin on the end instead of the clip.

Here's the comfort guide, from the owner's manual:



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[nomadicdogg]

I have the part numbers if anyone needs them. completely happy with my truck up to this point, except for this fact. shame $10 is souring the whole thing. Its the principle more than the money

[chuckl1218]

part number listed in my post with the picture also

['01LS1]

Does seem strange. The back seat is where kids are supposed to go after all. Given how long GM had to develop these trucks I honestly expected better myself. But I see no other fullsize options that are viable so next year I'll be buying one anyhow.

 

Heck, I thought they got stuck in the bed? It is where they stuck us as kids. Hmmm maybe this explains some things...

[nomadicdogg]

GM tried to get the dealer I bought the parts from to cover them, BS then wanted my selling dealer to cover them.. i didnt give up that info because I dont think my dealer should be harassed over $10 in parts that should be in my 56,000 truck.
still waiting to hear back on their final decision.
sad really

[nomadicdogg]

after some arguing and such and some emails, GM is refunding me the $10 I paid for these to put in my truck. Doubt that will be the norm for anyone else, but I didnt let up because it was a matter of principle to me.
to others, good luck.

[MikeNH]

What a thing to cheap out on. I get why they ditch floor lighting or rear vents but there is essentially no savings by pulling these. At least with the other stuff they presumably save on wiring, light fixtures, etc. I don't even have kids and I'd be pissed if I had to buy those as now and then I do have friends kids in the back if I get suckered into driving.