Onstar Remotelink

[Perseus]

anyone experiencing issues?? My app shows I have no Onstar Subscription but my trial period is paid up until the end of April. Shouldn't the remote start page be there no matter what?

[chuckl1218]

Mine works. Just got an update of the dash board.

[ram1067]

works fine on wife's car.....maybe need to delete and re-install

[Perseus]

I called onstar this morning when I got off work apparently they are having server issues with their app

[Gramps]

My app works fine with my Enclave. I have purchased a 2015 Silverado and it does NOT work with that vehicle. The vehicle is listed in the app but no information is exchanged. Technical support says senior technical is working on it and I should here something in 3-5 days. That time is just about up. Please keep us posted.

[kevin_nj]

I had server connection issues last night.

[2014LTZ-Z71]

We’ve had server issues arise with the app just like you describe several times and found it to be unreliable when it is really needed.

[Perseus]

Still not working. Kind of pissed because I do enjoy starting the truck from my desk (first world problems)

[morrislee]

Not working in canada either. And I cant even access my profile page on the web. The onstar page seems to be going under some overhaul

[ddanis60]

Mine stopped working two weeks ago. Called in and the onstar dude on the phone was very rude. Told me my account number was wrong and from one of my older onstar vehicles. I told him numerous times this was my first. He wouldn't listen, wouldn't help, and said I'd receive a call within 10 days by a tech support guy. I thought I was on the phone with tech! He said I was. It was very aggravating. I called back 10 mins later to speak with someone else and they passed me around and the 4th person finally took the time to help out. She discovered that my account had been closed for no reason what so ever and that my vehicle info and my name had been moved to a brand new account but with someone else's billing address in a state id never lived in. It was basically like day one setting up an account. Over an hour of phone frustration but it finally started working again.

 

Not sure what they're doing over there, if it was a software glitch or human error, but I wish I'd gotten the the first guys name. I'd love to leave negative feedback.

 

 

Sent from my iPhone using Tapatalk

[Perseus]

Just so we are on the same page this is the screen I get

[Perseus]

Just called onstar again. No ETA to having the app back up and running

[SMiller]

Weve had server issues arise with the app just like you describe several times and found it to be unreliable when it is really needed.

x2, it is a joke!

[TJay74]

just checked and my onstar app seems to be working.

[TJay74]

just checked and my onstar app seems to be working.