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Onstar Remotelink

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morrislee Enthusiast

morrislee

Posted
Posted

That's what shows up with mine to when I try to log in on the website. I've called a couple times and they said they're still updating the system(s). I'm in the US so it's not just out for Canada. My app also still works and I believe has worked the whole time. For me it's been out since this past weekend.

Thanks for confirming that it is a NA wide issue!! Phew

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Gramps Enthusiast

Gramps

Posted
Posted

It looks like some are having success. My app continues to work with the Enclave. It might even be faster. But I am having no luck at all with my 2015 Silverado. It keeps indicating that it has never had a contact with the Silverado even though in the app the Silverado shows as a vechicle.

Gramps Enthusiast

Gramps

Posted
Posted

Sorry about the underlined previous post. I called OnStar again and, after discussion, was told a senior tech would call me. When I asked when I should expect the call I was told anywhere from a few minutes to a couple of hours. No one ever called me back however. I would quit complaining if OnStar would simply tell me what they are doing to try and fix the app. How about it Customer Service. Can you give us a clue as to what is going on? Might we expect a fix in days, weeks, or months? Again my app works great with my Enclave but not at all with my 2015 Silverado.

Gramps Enthusiast

Gramps

Posted
Posted

Here I the latest update. I waited the "3-5 business days" to hear from the senior technical group and heard nothing. I called technical support again and explained all this and they checked my case and said senior technical had turned it over to engineering. I asked when I might hear something and she said she had no idea. I had this same scenario on a non-onstar problem with a different GM vehicle and once it got to engineering that was the last that I ever heard so I am not holding my breath.

 

Please note this reply is being typed with very small font size for some reason and I can't get it to type larger.

OnStar Advisor Enthusiast

OnStar Advisor

Posted
Posted

Gramps,

 

I understand your frustrations with the RemoteLink app. We understand how useful the app is to our subscribers. We recently updated some of our internal systems in preparation for new features and functionality to be available in the future, but some of those upgrades have caused unforeseen issues for some of our subscribers. Our technical team is working diligently to resolve these emerging issues as they are reported. I would be more than happy to look into your particular case and provide you with any update I can regarding a resolution. Please send me a PM with your account number and/or full VIN of your Silverado. Thank you for your continued patience!

 

~Sara, OnStar Advisor

Social Media Team

Gramps Enthusiast

Gramps

Posted
Posted

Gramps,

 

I understand your frustrations with the RemoteLink app. We understand how useful the app is to our subscribers. We recently updated some of our internal systems in preparation for new features and functionality to be available in the future, but some of those upgrades have caused unforeseen issues for some of our subscribers. Our technical team is working diligently to resolve these emerging issues as they are reported. I would be more than happy to look into your particular case and provide you with any update I can regarding a resolution. Please send me a PM with your account number and/or full VIN of your Silverado. Thank you for your continued patience!

 

~Sara, OnStar Advisor

Social Media Team

Done. Thanks for the information Sara. It is good to finally get some sort of an explanation.

 

Gramps

OnStar Advisor Enthusiast

OnStar Advisor

Posted
Posted

Originally Posted by Gramps

Done.?????????????????????????? Thanks for the information Sara.?? It is good to finally get some sort of an explanation.

??

Gramps

Gramps,

 

You're quite welcome! I have received your PM, and we are currently investigating the issue. Thank you for your continued patience as we work to resolve it!

 

~Sara, OnStar Advisor

Social Media Team

  • 2 weeks later...
Gramps Enthusiast

Gramps

Posted
Posted

No wonder my remote app won't function to start my 2015 Silverado when it is 25F below zero here. OnStar is busy getting donuts.

See this article in USA Today. I couldn't copy and paste the link...........sorry.

 

 

GM to announce new connected-car features at CES

 

Come on OnStar. How about fixing the older features that aren't working.

  • 2 weeks later...
Gramps Enthusiast

Gramps

Posted
Posted

I received an email yesterday with my case number and account number that stated I should contact OnStar with my blue button so they could download "updates necessary to restore your OnStar service". When I contacted them I was told they had decided I was in a fringe reception area and that is why it wasn't working. I reminded them that the RemoteLink worked fine with my Enclave but they said the Enclave used a different carrier. I asked what carrier Silverado was using and was told AT&T. My cell phone is AT&T and works fine and we have a AT&T tower a short ways from here so I explained that. I also told them my dealer was not having trouble with other new vehicle deliveries. Finally after a very frustrating discussion I asked to speak to a supervisor. She promised to promptly look into the situation. To say I am frustrated is an understatement. I sure would like to have the extended remote start feature that RemoteLink has since it has been 20-30 degrees below zero here for well over a week.

Shimmy Bang Bang Enthusiast

Shimmy Bang Bang

Posted
Posted

Probably a dumb question, but worth asking I suppose - will I still be able to use this app to remote start my truck when my OnStar trial membership ends?

 

Thanks in advance :fingersx:

txchevy4ever Enthusiast

txchevy4ever

Posted
Posted

Probably a dumb question, but worth asking I suppose - will I still be able to use this app to remote start my truck when my OnStar trial membership ends?

 

Thanks in advance :fingersx:

Yes, for 5 years.

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