Sirius/XM issues

Ajax1868 · November 29, 2016

Is anyone having issues with the satellite radio going in/out intermittently even when it is clear and a blue sky out? I've taken it in and they replaced the roof antenna but the problem still exists.

StillOffshore · November 29, 2016

My Sierra does that same thing. Sucks. My old tahoe never missed a beat. Guess xm won't get any of my cash.

dfelicia · November 29, 2016

SiriusXM reception and traffic - anyone in CT?

https://r.tapatalk.com/shareLink?url=http://www.tahoeyukonforum.com/index.php?threads/SiriusXM-reception-and-traffic---anyone-in-CT%3F.82720/&share_tid=82720&share_fid=17772&share_type=t

markitzero · December 3, 2016

Is anyone having issues with the satellite radio going in/out intermittently even when it is clear and a blue sky out? I've taken it in and they replaced the roof antenna but the problem still exists.

Yes! Every vehicle I had thus far with satellite radio has had a Sirius tuner. This is the first vehicle with an XM. I know they are the same company but from what I understand they still operate separate satellites and the tuners connect to whatever tuner is in the vehicle. The Sirius tuners I had in 8 other vehicles were far more reliable in terms of connection and sounded a bit less compressed.

Dnt · December 3, 2016

Mine tends to lose signal quite a bit. There are some hills here in middle TN and you can pretty well count on the signal skipping out regularly. I just pulled into a sonic drivein a few minutes ago and the canopy blocked the signal. I just flip over to one of my local HD FM stations which have much better quality anyway if you want to listen to music. I rarely if ever listen to XM music stations. The music signal is so compressed that the quality is about like an old AM radio. Hoping that they will open up some bandwidth one day and go to HD then it would be worth paying a few bucks for at least to me. Right now it is a take it or leave it thing for me once the free subscription runs out.

Edited December 3, 2016 by MyFavTruck

DaveHC · December 10, 2016

old topic i know but im having same issues in my 2017 sxm radio just goes out a bunch, had a 2015 ram that only did it now and then but my silverado does it all the time even on crstal clear days, any updates or help yet

Edited December 10, 2016 by DaveHC

Ajax1868 · January 5, 2017

Yes! Every vehicle I had thus far with satellite radio has had a Sirius tuner. This is the first vehicle with an XM. I know they are the same company but from what I understand they still operate separate satellites and the tuners connect to whatever tuner is in the vehicle. The Sirius tuners I had in 8 other vehicles were far more reliable in terms of connection and sounded a bit less compressed.

I just spoke with SiriusXM and they said this issue is on them and not GM. They are aware and are working on a fix and will issue credit for service but you will need to call them and complain. I am supposed to get an email back from engineering within 7-10 days. It stinks as the Sirius receiver I had in my cars since 2002 was spot on even in bad weather and never had 1 problem whereas this wears me out..

I am hoping help is on the way.

StillOffshore · January 5, 2017

They gave me the same line of "We're working on upgrading some of our equipment to provide you with a better experience...". Ehh. Bottom line, it's really not up to par.

Ajax1868 · January 5, 2017

They gave me the same line of "We're working on upgrading some of our equipment to provide you with a better experience...". Ehh. Bottom line, it's really not up to par.

The rep told me it's their satellites but I am waiting to see what the engineers say.

wingsaa · May 24, 2017

It happens on mine as well as every other GM vehicle I've driven that's been built recently. Unfortunately, I've stopped caring and deemed it "normal".

Edited May 24, 2017 by wingsaa

jlarocca · February 22, 2018

My 2018 Sierra Denali HD goes out constantly. It seems to be the same 10 stations but I can't keep them playing even staying still on a clear day. GM says it's satellite service yet the 2015 I traded, the 2018 loaner they have me in and my wife's 2016 Acadia do not have these issues. They have replaced my antenna but the issue persisted. GM is supposed to be sending a rep out but it will be weeks before he gets here. It's very frustrating.

Willwhiting85 · April 26, 2018

My 2015 Yukon does it all the time. Crossing under power lines, trees, birds, clear blue sky. Sometimes it can be predicted but normally it is pretty random. Hopefully there’s an update or fix for it

cbpat1 · October 16, 2018

I bought two 2018 GM vehicles this year. An Acadia in January and a Tahoe in March. SiriusXM is in both vehicles and works perfect with the only exception being that Bluesville comes in very sporadically in the Acadia. It comes in perfectly in the Tahoe. I’m thinking of calling siriusXM because I’m a Fox News person with the exception of I like listening to the Blues. I have had XM since 2002 and have never had reception problems of any kind, even in stormy weather, so maybe they can help me out. It is interesting that only one channel on one vehicle gets poor reception.

bubbaleenc · March 27, 2019

I just bought a 2018 Suburban with the Sirius XM. My head unit stops after the 250s, but my Honda's HU goes into the 700s. Does anyone else's HU go above the 250s?

Karen Cross · March 27, 2019

My husbands 2012 Silverado does this all the time. They've replaced the radio and the antenna and wiring. Yet it still does it. Yesterday they quoted us the cell tower issue. Husband told them to call GM and get an answer. Based on all of the forum's I've seen. It appears it's the antenna and that we need an after market one. Has anyone tried that and been successful on here?