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DVD REAR PLAYERS not working

SIAMOM4

By SIAMOM4
in Troubleshooting & Recalls

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Cjrogers New Member

Cjrogers

Posted
Posted

We have had the same issue with our third row DVD player.  Hasn’t worked for years.  This is just one of many issues this 2015 GMC Yukon Denali XL has had.  Another very common issue of such a rough ride and we are on our third pair of new struts.  It rides like we have wooden wagon wheels!  Will never purchase one of these again!

  • 5 months later...
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67firebird455
67firebird455

Anyone with second row overhead DVD issues in 2015+ GM suvs where the backlight works but no video, or you are unable to open the screen all the way without losing picture, the solution is easy. Remov

Buffalobernie
Buffalobernie

Same issue here. I figured it was the ribbon based on what others were saying. Dealer wanted 800 to replace. I took the unit down 4 screws and unplug 2 harnesses. Pulled the cover off and reversed the

Mark Kelly
Mark Kelly

I'm having the same issue with my 2015 GMC Yukon.  I went to Amazon searching for my cable and found this one:   https://www.amazon.com/gp/product/B00W8WAOKO/ref=oh_aui_detailpage_o02_s00?ie

Posted Images

  • 2 months later...
Scott Wiles New Member

Scott Wiles

Posted
Posted

Just a quick note to thank both 67firebird455 for the original fix answer and ChevyDriver59 for his post of the video instructions on 01/01/2021. My neighbor had issues with 2nd row monitor while her husband was deployed and asked if I had any recommendations for troubleshooting.  I was able to find this thread searching and fixed her problem for a few bucks in cables instead of her having to replace entire module like she was told by dealer...several hundred dollars. Much appreciated!!!

  • Like 1
  • 1 month later...
  • 1 month later...
Jeana New Member

Jeana

Posted
Posted

Hello! Did anyone have a video of fixing the ribbon of at DVD player in the 2015 Chevy, Suburban 2nd row dvd player?  I am sorry I have looked throughout this post and could not find anything.  I am desperate to fix this and can't figure out how to exactly do it successfully and where to get the part needed.  Any help I will greatly appreciate!

  • 3 weeks later...
cs15dah Enthusiast

cs15dah

Posted
Posted
On 8/29/2022 at 2:38 PM, Jeana said:

Hello! Did anyone have a video of fixing the ribbon of at DVD player in the 2015 Chevy, Suburban 2nd row dvd player?  I am sorry I have looked throughout this post and could not find anything.  I am desperate to fix this and can't figure out how to exactly do it successfully and where to get the part needed.  Any help I will greatly appreciate!


https://bfy.tw/TYLx

  • 1 month later...
CMoore711 Enthusiast

CMoore711

Posted
Posted

The link posted above didn't work for me.

 

But this video here is very helpful:

 

This is the same video that is linked on page 6 of this thread.

  • 1 month later...
Bergman New Member

Bergman

Posted
Posted

Anyone have trouble with only the audio not working?

 

Both of my screens work fine.  I’ve tried all 4 headsets with fresh batteries. Audio just stopped working one day.  Any ideas?

2015 Yukon XL

  • 3 months later...
Judd Moore New Member

Judd Moore

Posted
Posted
On 11/16/2017 at 11:46 PM, 67firebird455 said:

Same issue here, '15 Yukon XL Denali.  Quoted $700 to replace it.  If you open the screen slowly, there is a point where you can see video, it is clearly a ribbon connection issue.  Since I'm out of warranty, and GM could honestly give a rip about this lemon, I plan to take it apart and try and repair.  I've got my eye on a few other non-GM vehicles to trade this lemon in.

My 2015 GMC Yukon XL Denali had the same problem, and it was diagnosed as a bad screen unit, that is what they said, and DeMontrond Buick GMC, in Houston did the repair OUTSIDE warranty for $145.00 and has worked like a charm, 149526 miles now and was done at 87588.... GREAT dealership, 3years ago...

 

The only problem that I am having now is that the rear never did play through the Bose sound system, still cant figure it out...  It plays the DVD in the from and sound from all the speakers, but if I use the RES for USB, it will not have any sound, but was told that I needed a different headphone for this system, but I think that there is only wired, and NOT wireless capability?

 

I only have one remote to use for both screens..., also you can adjust the screen brightness with the remote for the rear screens and that made a world of difference for the screen, but still no luck with the wireless headphones..

Thanks

 

Judd

  • 11 months later...
Timothy2 New Member

Timothy2

Posted
Posted
On 11/30/2017 at 9:57 PM, 67firebird455 said:

Anyone with second row overhead DVD issues in 2015+ GM suvs where the backlight works but no video, or you are unable to open the screen all the way without losing picture, the solution is easy. Remove, disassemble, and flip the 40 pin ribbon cable, reassemble, reinstall, and call it a day.

My 2015 Yukon XL Denali has just 50k on the ticker, and had this issue. GM is not standing behind the junk of a vehicle this has been within the two years of ownership, and I am not paying $700 to replace the second row DVD player.

I hope this helps someone with the same ridiculous problem. All you need is a Phillips screwdriver, a small flat-head, a ratchet/driver, and a 7mm socket.  This literally takes less than 30 minutes total to do.  

 

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I can confirm that this worked for me. Just did this same process, and got the screen to work. It is a little funky with the positioning, but I'm glad to know the issue was just the ribbon cable. I'll be ordering that cable soon and doing this process again. Thank you!

  • 1 month later...
Joecam New Member

Joecam

Posted
Posted

Thanks for the suggestion! Had the same issue on our 2019 Yukon XL SLT. Middle tv did not turn on and the remote with it would not work. 
 

I disassembled and flipped the ribbon around and reassembled. Bam! Turned right on with the others. 
 

Saved a ton of money for 30 minutes of time. 

  • 3 months later...
  • 2 months later...
  • 2 months later...
Skyburn42 New Member

Skyburn42

Posted
Posted

I know this is an old posting so hopefully someone still can respond! I just had this issue with my 2020 Yukon. But all these links don’t work anymore so does anyone know what to look for now?

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted
On 2/1/2025 at 2:00 PM, Skyburn42 said:

I know this is an old posting so hopefully someone still can respond! I just had this issue with my 2020 Yukon. But all these links don’t work anymore so does anyone know what to look for now?

We are sorry to hear about this experience with your 2020 Yukon and the rear DVD players. At this time, our team would like to ensure that we provide our support where we can. To do so, we ask that you please send us an email to [email protected]. Make sure to include your Username and Forum name in the subject line with further details. Our team looks forward to hearing from you. 

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