A/C Not Blowing cold.

[shelly0827]

What is the GM number you have been calling? We had our truck in the shop and they diagnosed our issue as a bad compressor. $1300 later with a new compressor, the AC was still blowing hot air. We took it back and now they are saying it's our condenser. We have been waiting for this part since May 22 and have spent about $400 on freon in the past 2 months. This is insane.

[Wickedwitchofthewest]

I have the Chevy app my phone and called 1-800-222-1020. Getting and of a live person isn't too hard but I actually had better response when I emailed. I just went online to chev website and filled out a complaint. They escalated my case, gave me a case number and a guy named AJ calls me all the time.

 

Sorry you are having the same problem. It sucks to pay $40k for a vehicle and then can't even get it fixed when it breaks. If Chev doesn't come through by my deadline, I will post class action info here.

[Jvape]

Wow! Been reading this thread and it's basically a replay of my own experience. My 15' that I have bought on the last business day of 2015 is doing the same. 1 summer of use and then all I get is hot hot air this spring. I have 63,000 on it so screwed on warranty end. I'd make them give me a identical loaner if it were. Instead I'm told it'll cost me $1255 and take anywhere from 1-6 months. I contacted gm and got assigned a rep named Clarence who is great at calling me every 2 weeks to tell me there's no news to report and still no verdict on if gm will cover some or all of this cost. Really really burns me. My last truck was the same model and had nothing but issues and terrible trouble dealing with gm to fix. Well this time I bought over 80k in 2 new trucks and have already had to deal with vacuum boost drum at 40,000 miles that they tried to ram me on $900 for then this air conditioned disaster only a month later.. Most likely will have to jump ship after this debacle. Going a whole summer without air in a $40,000 truck is unacceptable! Especially for a contractor my office IS My truck and I'm in it all the time. Sweat just pouring down my face and back because you can't talk on the Bluetooth with Windows down and the phone is always ringing! Sorry if I ranted more than described my situation but if there's any kind of group forming for a petition to legal action please count me in and contact me.

[ShamrockShooter]

I had good luck going through Chevy customer care email on their website for my A.C. compressor

 

Sent from my SM-G930V using Tapatalk

[Spurshot]

Does any know if the new 84211191 condenser has the transmission oil cooler integral to the assembly?

[Eddoctor]

I bought my silverado in November of 2014 brand new. In June of 2015, my air went out, however, I was under warranty and didn't have to pay for it!!!! Well now that my two year warranty expired, guess what just happened again, you guessed it, my air is out again. I love my truck, but I know that it is not NORMAL for the AC to go out in multiple Chevy/GMC trucks. I need to see the company step up to the table and handle this defect in AC parts/assembly that's causing these issues. In other words, not only do I want my truck fixed by Chevy, a RECALL is in order, there are already 15 recalls on the 2014 silverado based upon the information found on the cars.com site, so why not prove to us owners that you value us as loyal customers by implementing this recall immediately. I would like to receive a response from Chevy/GMC and then we can talk privately.

Dr. C

[Dnt]

No way I am going to suffer the summer heat for 6 months waiting on a silly part. Has anyone attempted some JBWeld on the crack yet? If it is accessible and you could clean it thoroughly you might get a good enough seal to make it last until your new condenser shows up. So lets see here JBWeld and cleaning supplies lest allow 25 bucks. 30 lb jug of R134A about 100 bucks. Elcheapo set of auto AC gauges from like Harbor freight or walmart $50.00 Should be well under 200 bucks out of pocket. Now if you do not stop it completely but slow the leak down enough to make it last say a couple of weeks at a time then you will be golden as the 30lb jug will refill the typical auto ac system 8 to 10 times. Only takes like 10 minutes to hook the gauges up and refill. Might kill off some of the Ozone layer by releasing a greenhouse gas indiscriminately but hey your arse will be cool.... get your priorities straight "cilly tree huggers"

[Arth]

I wonder when they will get this straightened out if ever. Kind of saddens me to think my 2015 will have this issue eventually. With 21k on the clock and just over 18 months of trouble free ownership this stinks.

 

Makes me glad I have my 06 Avalanche as back up for now.

[Spurshot]

I doubt JBWeld will hold the pressure. But there seems to be aftermarket condensers available. I found one on Amazon.

[flyin99]

http://www.ebay.com/itm/ACD-15-63872-GM-84211191-AC-Condenser-/263029662313?hash=item3d3dca2269:g:xYEAAOSwIjJZO1Tf&vxp=mtr

 

May be one here.....?

[Spurshot]

My system leaked again and I'm currently leak down testing the evaporator. If it passes, I'll leakdown test the condenser.

[O_J_Simpson]

My system leaked again and I'm currently leak down testing the evaporator. If it passes, I'll leakdown test the condenser.

Better hope it is not the condenser line. Just seen this on DealersEdge. Looks like GM is really clamping down on selling condenser lines not attached to a new truck. Must be affecting new truck production and that is top priority.

 

GCUS-9-4185

 

Orders for Part Number 84211191 submitted after 9:00 PM Eastern Daylight Savings Time on June 1, 2017 are being held in an offline table prior to being processed for shipping. Dealerships can determine order status for these parts by submitting a search via the Supplemental Back-Order Report. Once the orders are on the Offline table you can no longer create SPAC cases.

 

Please do not contact the Service Parts Assistance Center (SPAC) regarding order information for Part Number 84211191 as agents do not have access to any further detail than is available via the Supplemental Back-Order Report.

 

The Supplemental Back-Order Report is located in GlobalConnect within the Parts - Reports & Tools App. (Applications > Parts - Reports and Tools > Additional Reports and Tools > View Supplemental BackOrder Report)

 

The Supplemental Back-Order Report includes:

 

• Date of order entry

 

• Part number

 

• Dealer entered control number

 

This part has an Order Writing Control in place and DROs (Daily Replenishment Orders) will cancel. Dealerships should place orders as a CSO (Customer Special Order) and must include a valid VIN in the note field. All orders will be reviewed prior to being filled and a quantity limiter of 1 is in effect. Each unique VIN can only be used once per part #. If a VIN is found to have been used more than once for the same part, those orders will be cancelled with an answerback stating "order has been cancelled due to duplicate VIN".

[Eddie 70]

Well, my 2014 did not get cold Friday on my way home from work. I bought the truck used in October of 2015 with 42k miles. It's been good on all aspects until Friday. I drive 40 miles to work each way. It is supposed to be in the 90's starting next week and no relief in sight for quite some time. I am sure it will be in the 90's the rest of the summer and my truck is black. I added about 3 ounces of 134a this afternoon and it started blowing as cool as it has since I got the truck. Hopefully the leak is small enough that it will last the rest of the summer.

I added no dye to try and track the leak. I have 3 recalls setting in our junk drawer. None of them really mean that much to me. This is something that means a lot but will probably never make recall status because it is not a safety thing.

[Spurshot]

I'm going to leave my evaporator leak down test going a couple days. It dropped a couple psi this evening, but r134 pressure is temperature dependent and it has dropped at least 7-8 degrees.

[Spurshot]

Better hope it is not the condenser line. Just seen this on DealersEdge. Looks like GM is really clamping down on selling condenser lines not attached to a new truck. Must be affecting new truck production and that is top priority.

]

 

I have all new lines. I UV light checked for line leaks. No indications. If it's not the evaporator, it's gotta be the condenser.