Don’t use RealTruck.com

BlackRST · June 19, 2020

On 6/17/2020 at 5:12 PM, CamaroVetteGuy said:

Ordered something last week from then. Haven’t heard a peep from these guys. Have no idea if product has been sent or not. They don’t answer emails and put you on eternal hold if you call. I guess I’m calling my credit card company to cancel the order.

Im sorry to hear that. I've loved everything about them. Ive had nothing but great service from them. They were great. I would try calling their customer service line first thing in the am if possible. I get right in or I deal with my original guy from the get go. Ive purchased running boards, intake and wheels/tires through them without issue. Same with my father in laws trailboss upgrades.

BlackRST · June 19, 2020

11 hours ago, Patrick Nelligan said:

They are absolutely horrible. I ordered a Corsa exhaust from them. After a month of waiting and being told by 3 different reps on 3 different days that it was shipping tomorrow I was finally able to cancel the order. Ordered from Amazon the next day for $250 cheaper and it was delivered in 2 days. Stay far away from RealTruck.

What ive found out, is their site will allow you to purchase but it isnt always in stock. I always call to double check stock beforehand.

Cpl_Punishment · June 20, 2020

On 6/18/2020 at 9:47 PM, Patrick Nelligan said:

They are absolutely horrible. I ordered a Corsa exhaust from them. After a month of waiting and being told by 3 different reps on 3 different days that it was shipping tomorrow I was finally able to cancel the order. Ordered from Amazon the next day for $250 cheaper and it was delivered in 2 days. Stay far away from RealTruck.

If it was cheaper on Amazon, why didn't you just order from there in the first place?

Patrick Nelligan · June 20, 2020

6 hours ago, Cpl_Punishment said:

If it was cheaper on Amazon, why didn't you just order from there in the first place?

Because when I ordered It 1 month before it wasn’t $250 cheaper on Amazon. RealTruck was cheaper at that time.

DirtyAndy · June 22, 2020

Strange. Ordered my Retrax tonneau cover from them on a Thursday. Wasn’t supposed to get it until Monday and I got it on Saturday instead.

My one and only time using them was a positive experience.

BigMick2023 · June 22, 2020

35 minutes ago, DirtyAndy said:

Strange. Ordered my Retrax tonneau cover from them on a Thursday. Wasn’t supposed to get it until Monday and I got it on Saturday instead.

My one and only time using them was a positive experience.

Broken clocks are correct 2x a day.....

DirtyAndy · June 22, 2020

Lol. Had two other local guys order the same thing from them in the last month with no problems either. Not saying that OP is wrong. Obviously something is wrong with all the negative reviews on here and other places.

BigMick2023 · June 22, 2020

3 minutes ago, DirtyAndy said:

Lol. Had two other local guys order the same thing from them in the last month with no problems either. Not saying that OP is wrong. Obviously something is wrong with all the negative reviews on here and other places.

If I had ordered just a tonneau cover (Bakflip MX4), that was in stock, I would not have had any issues as I received it within 1-week.....

The Havoc steps is what started all the issues.

What company charges you in full when the order is placed? They had my money for 6-weeks with no shipment.

That is just plain wrong.....

DirtyAndy · June 22, 2020

Not disagreeing with you, Mick. At least communicate with the customer.

Raybaby · June 22, 2020

Never had any problems with them ordered lots of things from them it was all ways shipped in a timely manner

BIGDOGx · June 22, 2020

34 minutes ago, Raybaby said:

Never had any problems with them ordered lots of things from them it was all ways shipped in a timely manner

Look at the link that was thrown out a few post back. They seem to have been having some major issues this last month or two. I can understand shipping times have been off but not by weeks or months and certainly not making customers jump through hoops to even talk to someone says everything that at least i would need to know, to never spend a penny with this place.

CamaroVetteGuy · June 22, 2020

I was able to get ahold of customer service and cancel my order. They will contact me when I am credited in 3-5 days. What I ordered they did not have in stock. They had to contact the 3rd party vendor to make sure it had not been shipped yet. It’s a messed up place. Will never attempt to buy from again

Method2Madness · June 25, 2020

Same experience here. Broken parts, terrible customer service. Had to dispute through Paypal to get any resolution.

The SAD part is, Gator is the in-house brand for Realtruck and actually have decent stuff.

TNTSierra · June 25, 2020

I ordered a S & B intake from them last Friday, got confirmation # but it still hasn't been shipped. I am on the live chat with them right now, someone was supposed to have called on Monday but never did about my Putco door sills. Really starting to think this company has some major issues.

I always order from Autoanything but they are not offering the S & B intake right now for 2019 and above. Autoanything has always gotten me there products within 3 to 5 days.

The agent just said they get them directly from S & B and they take 7 to 14 days?? My last one only took 4 days from Autoanything. I will keep you guys posted on how long it takes.

Still not happy with them on my door sills, because the agent told me the Putco sills said Silverado on them, and they did not. Even Putco's website states Silverado logo is written on seals. I should have sent them back but didn't want to mess with the hassle of returning them. It's not a huge issue, but when you ask the agent if it has the logo, and she responds yes, then it should have them. That's poor customer service in my book.

BigMick2023 · June 25, 2020

3 hours ago, TNTSilverado said:

I ordered a S & B intake from them last Friday, got confirmation # but it still hasn't been shipped. I am on the live chat with them right now, someone was supposed to have called on Monday but never did about my Putco door sills. Really starting to think this company has some major issues.

I always order from Autoanything but they are not offering the S & B intake right now for 2019 and above. Autoanything has always gotten me there products within 3 to 5 days.

The agent just said they get them directly from S & B and they take 7 to 14 days?? My last one only took 4 days from Autoanything. I will keep you guys posted on how long it takes.

Still not happy with them on my door sills, because the agent told me the Putco sills said Silverado on them, and they did not. Even Putco's website states Silverado logo is written on seals. I should have sent them back but didn't want to mess with the hassle of returning them. It's not a huge issue, but when you ask the agent if it has the logo, and she responds yes, then it should have them. That's poor customer service in my book.