Jump to content

Question

drucker
 Share

Recommended Posts

drucker Enthusiast

drucker

Posted
Posted (edited)

I got my 2019 HC in October of 2018 and my rear window started leaking last Friday (8/7/2020). I called the dealer as soon as I saw the water and I told them I had 36,8xx miles. I dropped it off Monday (8/10/2020) with 36,9xx miles and the dealer said that warranty will not cover the cost since I'm over my 36,000 mile bumper to bumper coverage. A service bulletin came out in February 2019 but since mine never leaked I didn't want them touching it. Am I wrong for saying that warranty should cover it since it is a known problem?

 

Update: I called and the seal was cracked and the rear window is separating. They are replacing the rear window and seals. 

Edited by drucker
update
drucker Enthusiast

drucker

Posted
  • Author
Posted
1 minute ago, cmysstailights said:

Contact corporate

Sent from my SM-G960U using Tapatalk
 

Phone number?

Mikedfw Enthusiast

Mikedfw

Posted
Posted

If it is a known defect, tsb or recall I would think it should be covered regardless of the warranty, but not 100% sure.

 

Sent from my SM-N960U using Tapatalk

 

 

 

 

Jav_eee Enthusiast

Jav_eee

Posted
Posted

I think these guys use every excuse in the book to not do stuff for free. My bet is you’re on the hook for the bill. Keep us posted.


Sent from my iPhone using Tapatalk Pro

UGADawgs Enthusiast

UGADawgs

Posted
Posted

This will be the exact reason why I will have to end up dumping my truck or replacing the rear with a solid glass window at 3yr/36k miles.

They have already made three attempts to resolve this issue on mine in less than 9 mos.

GM has no plan to fix this defect properly and has not given any confidence to their customers nor provided transparency on their efforts.

New trucks are coming off the assembly line with this same part today and GM knows it has a problem. 
 

drucker Enthusiast

drucker

Posted
  • Author
Posted

The dealership has a body shop doing the repair and they are waiting on the new window. The dealership said gm has a new part number window that just came out. The window should be in and installed today and I will pick  it up Monday afternoon. Here is a picture of the truck. They didn't take the rear window spoiler off. The dealership also said they were going to ask GM to cover it under warranty. I have already called GM customer service and I have a case number for this.

20200813_164435.jpg

UGADawgs Enthusiast

UGADawgs

Posted
Posted
35 minutes ago, drucker said:

....The dealership said gm has a new part number window that just came out.....

 


when you get that new window installed, please post a picture of this info from it like this. 

image.png.841b91e047f1cd24dec89d3163981682.png

drucker Enthusiast

drucker

Posted
  • Author
Posted

I sure will. 

7 minutes ago, UGADawgs said:


when you get that new window installed, please post a picture of this info from it like this. 

image.png.841b91e047f1cd24dec89d3163981682.png

 

drucker Enthusiast

drucker

Posted
  • Author
Posted

I got my truck back today and it costed me $384 after I talked to customer care and the dealer. The dealer said they came to agreement with GM that I had to pay 40% of the total bill.  I didn't see the actual total to calculate the 40% so who knows. Here is the new window part number that they waited on. The window was built 7/29/20. The dealer said this was a new part number but I don't know. Maybe sooner one on here can tell me. 

20200818_172418.jpg

20200818_172527.jpg

UGADawgs Enthusiast

UGADawgs

Posted
Posted
12 hours ago, drucker said:

I got my truck back today and it costed me $384 after I talked to customer care and the dealer. The dealer said they came to agreement with GM that I had to pay 40% of the total bill.  I didn't see the actual total to calculate the 40% so who knows. Here is the new window part number that they waited on. The window was built 7/29/20. The dealer said this was a new part number but I don't know. Maybe sooner one on here can tell me. 

20200818_172418.jpg

20200818_172527.jpg

Sorry to tell you this, but that window is the exact same one they installed in mine in February as you can see our pictures match. Yeah, it was a "new part" over six months ago when it replaced the E2. However, my E4 leaked just over a week ago, there are others on this forum with leaking E4s, and you can see the updates I've posted in the main thread on this recently. You should check that they added the sealant on top of your new window as my dealer said that is now the current process even for replaced windows.

 

 

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.

  • Forum Statistics

    250.5k
    Total Topics
    2.7m
    Total Posts

  • Member Statistics

    342,897
    Total Members
    8,960
    Most Online
    ncleg
    Newest Member
    ncleg
    Joined

  • Who's Online   6 Members, 0 Anonymous, 708 Guests (See full list)

  • Latest Articles

  • Posts

    • XY74
      Roll up bed cover experiences

      By XY74 · Posted

      I have a Retrax pro that I first had on my 2020 chevy and transferred it to my current GMC.  It stays in the garage most of the time, so hard for me to judge it's long term weather resistance.  It still works perfectly, been very durable.  It doesn't see oil patch usage, but it's not a mall queen.  It keeps most things mostly dry (small leaks) and the security of it is enough to slow someone down but not keep them out for long.  I would buy one again, it works for me.     
    • fm2176
      New to Me 2010 SLE (Quirks, Issues)

      By fm2176 · Posted

      Thanks to the convenience of Amazon, I was able to get a few things done to the truck today.  I installed Carquest Premium oil and air filters with five quarts of Mobil1 High Mileage 10-30 along with a quart of Pennzoil Platinum 5w-30 I already had.  The latch for the flip up center console lid was broken so I replaced it along with the power mirror switch.  I found my push retainer assortment this morning and reattached the plastic under the bumper and it was only held on with a few screws and retainers.  Then I programmed a new remote keyless entry fob so I can lock my dog in the truck when I take her out with me (I've got to keep the air going for her since it's been in the 100s).  Finally, I ordered some LED interior bulbs and replaced the reading lamps.  The front lights are working fine while one of the back lights only works intermittently and the other not at all.   While under the truck, I found the source of at least one of the noises: the sway bar links need replacing.  I ordered a set of Suspension Dudes links with Code Red bushings.  Never heard of them, but they're made in the USA and have decent reviews.  While making yet another Amazon order, I went ahead and added a set of front tow hooks.  I went with red, since that's the color of the sway bar link and bushings and it should look decent enough on a black and chrome truck.  Speaking of which, it doesn't bug me much, but the passenger side mirror has a chrome cap while the driver side doesn't, so eventually I'll make them match one way or another.  Oh, and I ordered a $20 TPMS reset tool.  No idea if it will do anything for my sensors but it was cheap and will work for the Ford Transit Connect as well.     For tradition's sake, I ordered a new oil change wrench.  I kept the Snap-On 9/16"x15mm GM wrench I bought when I was 18 in the 2006 GMC from the time I bought that truck until the truck was lost.  While I was tempted, there's no need to spend $80 for a new SO wrench, or even $50 with shipping for a used one on Ebay.  I just bought a Duratech 15mm extra-long ratcheting wrench to do the job as needed.  It works, and if I like that wrench enough, I'll buy the set.  
    • Another JR
      Multigate electrical problem

      By Another JR · Posted

      The recall is for exactly this issue - those drain holes combined with the limited environmental capability of the tailgate electronics card inside the tailgate were a problem. The “safety issue” was the potential for the tailgate to spontaneously open, but all kinds of tailgate misbehavior can occur from water contamination of that control card.    There is no real fix yet. The initial recall just disabled the tailgate. Later, when parts became available, they would replace bad parts with new parts of the same bad design. My dealer is going nuts because the few times I let them get their hands on my truck, my tailgate is off due to a slide-in camper installation. They really want to cut my tailgate wires, but I won’t give them the chance. I will let them get their dirty hands on it when a real fix (redesign) is available.  My tailgate, which works just fine with sealant plugging the drain holes, will remain safe in a dry storage crate until then.  
    • JakeD
      Tire fitment

      By JakeD · Posted

      Yes your absolutely right, I been looking at the 4 inch BDS one and it acutely states you can use the stock 20’s just not the 17’s or 18’s, I also didn’t realize that with my 275/60r20 stock wheels I’m already running 33 inch diameter wheel setup lol so I can just run my stock wheels and tires atleast to start.
    • davester
      Tire fitment

      By davester · Posted

      I would expect that to be lift-kit dependent.  If the kit has interference issues w stock wheels, then the kit/manufacturer should indicate that somewhere.

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...