Steering Wheel controls not working.

[David Gibbens]

The right side of my steering wheel controls stopped working, starting with a sticky volume control switch.

 

[mwlewis558]

My volume controls are working fine but my iPhone just did the IOS update and now my left hand controls don't work when I am plugged into Apple car play. The left hand controls work fine for changing stations on Sirius XM when not using car play. 

[Ryan Hessman]

I have the same problem but I haven’t figured it out 

[Yotaman]

Try disconnecting the battery and wait about a 1/2 hour and reconnect. Beyond that go to the dealer.

GM vehicles are glitchy at least my 2014 is a alot of others I read on here about. Best of luck.

 

Yotaman

[ESierra]

I do have this problem here and there. I'll usually plug in my iPhone for carplay and sometimes the volume and skip/backwards rocker stop working. After turning off the truck and restarting it it fixes it. I suspect it's a bug with Carplay software.

 

Using the traditional radio controls and USB for music, is no problems. 

[Manuel Saavedra]

Radio and volume controls not working on the steering wheel anymore

[GMCustomerService]

On 7/31/2022 at 9:48 PM, Manuel Saavedra said:

Radio and volume controls not working on the steering wheel anymore

This is certainly not what we like to hear, Manuel Saavedra.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your truck. To do so, please send an email to [email protected] with ATTN: Manuel Saavedra/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
 

[coachtom]

2017 with the same problems. Was watching the milage yesterday and today it wont change to anything else. Volume for the radio is No Bueno either. 

[GMCustomerService]

On 5/13/2023 at 3:17 PM, coachtom said:

2017 with the same problems. Was watching the milage yesterday and today it wont change to anything else. Volume for the radio is No Bueno either. 

This is certainly not what we like to hear, coachtom.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your truck. To do so, please send an email to [email protected] with ATTN: coachtom/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
 

[BIGDOGx]

Just a thought to our mods here, but is it really beneficial to have GM Service bots spam this forum with the same canned response to every situation?

[Bikerjon]

6 hours ago, BIGDOGx said:

Just a thought to our mods here, but is it really beneficial to have GM Service bots spam this forum with the same canned response to every situation?

I agree with your thoughts, however alot of people are not getting good advice, service, honesty or proper diagnostic procedures from their dealers leaving them feeling lost, frustrated and hopeless. Its not just GM dealers either. If these bots can help some induviduals to get help finally getting their trucks fixed then the bots are a necessary and helpful evil IMO.

[Brandon Willingham]

I have a 2019 Silverado RST and my radio dash controls just stopped working. The display, steering wheel controls and touchscreen all work but the dash controls just quit working. 

[Matt Dunbar]

I have a 2024 Chevy 2500 HD and this happens every single trip after about 30 minutes.  The only thing I found to get it to work again is to shut the truck off for 10 minutes.  There has to be another way.  We can't just pull over and shut down for 10 minutes every time the seek forward and reverse buttons on the steering wheel decide to stop working.  I cannot understand paying 80k for a 2024 truck in 2023 to not have the radio buttons work.  A band new vehicle, especially a future model year, should not have these types of issues.  Vehicles are way too expensive nowadays to have issues like this.  

 

@GMCustomerService

Edited February 24 by Matt Dunbar

[GMCustomerService]

On 2/24/2024 at 10:21 AM, Matt Dunbar said:

I have a 2024 Chevy 2500 HD and this happens every single trip after about 30 minutes.  The only thing I found to get it to work again is to shut the truck off for 10 minutes.  There has to be another way.  We can't just pull over and shut down for 10 minutes every time the seek forward and reverse buttons on the steering wheel decide to stop working.  I cannot understand paying 80k for a 2024 truck in 2023 to not have the radio buttons work.  A band new vehicle, especially a future model year, should not have these types of issues.  Vehicles are way too expensive nowadays to have issues like this.  

 

@GMCustomerService

This is certainly not what we like to hear, Matt Dunbar.  Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2024 Chevrolet Silverado's steering wheel controls not functioning properly. To do so, please send an email to [email protected] with ATTN: Matt Dunbar/GM Trucks in the subject line.

Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
 
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com