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Blank Touch Screen after start-up

EelctraEd

By EelctraEd
in Troubleshooting & Recalls

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EelctraEd Enthusiast

EelctraEd

Posted
Posted

My truck has done this intermittently from day one. I have had it in 3 timed and the dealer could never duplicate. I will take it in today with this info I found. Hopefully they will fix it!

 

Blank Touch Screen after Start-up and in Reverse

The infotainment touch screen may be blank after start-up and in Reverse, a rear- view camera message may be displayed, and there may be Bluetooth® and naviga- tion system conditions on the following models equipped with radio-infotainment system RPOs IO4, IO5, IO6 or RAO (except with RPO UPF):

2014 LaCrosse built prior to September 24, 2013

2014 Regal built prior to August 26, 2013

2013-2014 ATS built prior to September 23, 2013

2013-2014 SRX built prior to September 12, 2013

2013-2014 XTS built prior to August 21, 2013

2014 CTS Sedan (VIN A) built prior to September 23, 2013

2014 Corvette built prior to August 5, 2013

2014 Impala (VIN 1)

2014 Silverado 1500 built prior to October 1, 2013

2014 Sierra 1500 built prior to October 1, 2013

Some possible Bluetooth conditions include the screen not returning to the Home screen after ending a call, cannot call contact work/mobile number for more than one contact with the same name, and issues concerning speech recognition .

Some navigation conditions include no results found after performing an address search with an incomplete address, the selection of a Point of Interest address delivers a wrong destination position, and the map freezing when panning in the 10k zoom scale .

An updated software calibration has been released to address these conditions .

Update the Human Machine Interface (HMI) module using a USB flash drive and the Service Programming System with the files available on TIS2Web .

TIP: The USB flash drive programming event requires a USB 2 .0 flash drive with

a minimum capacity requirement of 4 GB . The software downloaded to the USB flash drive can be used to update all applicable vehicles .

After USB programming has been com- pleted, reprogram the HMI module using the Service Programming System with the latest calibrations available on TIS2Web and then clear any DTCs .

TIP: The vehicle modules must go to sleep for five minutes after programming the HMI module . If not, the vehicle may have a blank screen, no sound, no touch response, or the wrong splash screen may appear on the screen . If this happens, turn off the vehicle and wait the required five minutes before starting the vehicle again .

For RPO IO5, there was a production change in the software that changes the Navigation icon display to the Navigation OnStar icon

chuckl1218 Senior Enthusiast

chuckl1218

Posted
Posted

Had mine updated to fix this Bluetooth condition listed below which is annoying, but haven't had a chance to test it yet...I did not have the blank screen issue.

"Some possible Bluetooth conditions include the screen not returning to the Home screen after ending a call, cannot call contact work/mobile number for more than one contact with the same name, and issues concerning speech recognition ."

saleen347 Enthusiast

saleen347

Posted
Posted

Where did you find this info? I'd like to print it directly from the site and take to dealer rather than off a forum. Thanks, great find.

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted

Hi EelctraEd,

 

I’m sorry to hear of this concern with your truck. I’m glad to see that you found some information to take to your dealership that may help with your problem. Please feel free to follow up with us via private message regarding your dealership visit. I will be glad to document your concern and feedback within our system. If you have any other questions or concerns pertaining your truck don’t hesitate to let me know. I look forward to hear from you!

 

Kristen A.

Chevrolet Customer Care

thegman6 Enthusiast

thegman6

Posted
Posted

I have a appointment tomorrow at 8:30. I'll let you know what they say.

Any update from your trip to the dealer?

 

I have this same issue intermittently. If there's an update that will fix it I'll take that techlink article to my dealer the next time it happens and get them to look into it. I've found that if I shut the truck off for 5 minutes and then turn it back on the screen will work again.

gmissed Enthusiast

gmissed

Posted
Posted

Any update from your trip to the dealer?

 

I have this same issue intermittently. If there's an update that will fix it I'll take that techlink article to my dealer the next time it happens and get them to look into it. I've found that if I shut the truck off for 5 minutes and then turn it back on the screen will work again.

Exactley, that's what I have to do as well. It's an inconvience.

skyking76 Enthusiast

skyking76

Posted
Posted

Mine did this and has worked great after the update.

saleen347 Enthusiast

saleen347

Posted
Posted

Any update from your trip to the dealer?

 

I have this same issue intermittently. If there's an update that will fix it I'll take that techlink article to my dealer the next time it happens and get them to look into it. I've found that if I shut the truck off for 5 minutes and then turn it back on the screen will work again.

Yep, sorry been busy. New flash seems to have fixed it. Although I could never predict when it was going to happen before, but its has completely stopped so far.

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