My first dealer service was terrible.

TexasTwinTurbo · August 7, 2015

I took my 2014 Silverado in for its first oil change and my park brake light was intermittent and what a horrible experience. They could not find the loaner vehicle and when they finally found it I dove off and it was almost out of gas. Few hours later they called to tell me that the tag was out of date and to bring it back. I picked up my truck that night and everything was OK until the next morning when I was driving to work and the oil low light came on so I checked the oil with the dip stick and it had no oil on it. I called the dealer and asked them to bring some oil and that it was not leaking so a few hours later the service manager and a tech showed up with a 4 quart jug and some wrenches. They found no oil leaking from the engine so they started adding oil and would not tell me how much they had to add. I called the dealer back and asked them to find out how many quarts they added and to add this to my GM record showing what had happened a week went by and no return call from the dealer so called them and they said they had added 1.5-2 quarts and the service rep needed to get some help to enter the issue into my record so that`s why he has not call me back. I call GM and told them about the issue and have never got a return call from the dealer or GM on how the service went wrong and how they were going to fix this so it does not happen again. My park brake light is still intermittent so on my next oil change at a different dealer I will have them look at this.

f8l vnm · August 7, 2015

Service surverys are your best freind. Make sure you complete it

TJay74 · August 8, 2015

More than likely tech only put in 6 quarts not paying attention to the fact the new engines use almost 9 quarts of oil.

pm26 · August 8, 2015

This is a good example why I do my own oil changes on every vehicle I own. And I own a lot of them, including 4 motorcycles.

tnchevy · August 8, 2015

Do your own oil changes if at all possible! I am letting the dealer change mine because of the four "free" oil changes but I watch them do it and then I check the oil level before I leave the dealership.

j-ten-ner · August 8, 2015

... I check the oil level before I leave the dealership.

^^^

this

I have a dealer ship in my city.

But I drive double the distance to another.

For the simple reason that at the one in my city was a salesman who wouldn't let me alone when I went shopping for a truck.

Even after I asked him (politely) to back off and let me do my thing.

What I'm trying to say is that surveys a re good but loss of business hurts too. In my opinion even more.

so long

j-ten-ner

dwendt01 · August 10, 2015

More than likely tech only put in 6 quarts not paying attention to the fact the new engines use almost 9 quarts of oil.

They take 8 quarts, so no one gets the wrong idea.

GuyGene · August 10, 2015

Even in geezerhood, I still change me oil/filters.

Robert.jean1 · August 10, 2015

Even in geezerhood, I still change me oil/filters.

Sent by a simpleton struggling to operate an iPhone.

TexasTwinTurbo · August 11, 2015

I always have done my own oil change until now; I am physically unable after being rear-ended by an F-250 at 45mph while I was stopped at a light and I was driving an Audi S4. I hope in about 6 months I can start doing things like changing my oil again.

Robert.jean1 · August 11, 2015

Ouch!!

PatriciaPedersen · March 1, 2016

I hope till now you must be completely fit and fine, TexasTwinTurbo.
Well, when it comes to changing the oil I always take my bike or any vehicle to its dealer. I always get my work done before me, so I have never got any horrible experience.
A friend of mine does all these things by his own, he once have gone through a blog from auto shipping company which stated the tips for changing oil, from that he follows the tips and does his work.

Brian2015 · March 27, 2016

I always have done my own oil change until now; I am physically unable after being rear-ended by an F-250 at 45mph while I was stopped at a light and I was driving an Audi S4. I hope in about 6 months I can start doing things like changing my oil again.

I don't think that's gonna buff out