Tear in All-Terrain seat not being covered by Warranty

[GMD's GMC]

So I took my 2014 All-Terrain in for some warranty work (I have less than 30k on the odometer).

I noticed 2 small tears in the seat cover where the stitching is. I think it should be covered under warranty but the dealer does not agree. The tear starts where the thread goes through the vinyl, yes it's on the bolster where there would be normal wear but it shouldn't fail that quickly.

Here is the area in question:

Better picture at https://i.imgur.com/wKU5nc9.jpg

 

Has anyone else had this kind of failure? Should I try another dealer that might actually care?. To put it in perspective of how crappy this is, my wife's 2004 4-runner with over 100K miles had the dash replaced under warranty a few weeks ago because the cover cracked. That's proper customer service.

Edited April 26, 2017 by GMD's GMC

[Crstfr]

i have not, but i worry about that happening to mine.... i have the same truck just 2016... and getting in and out, i wear on that spot..

 

sucks.. you got an extended warranty?.. maybe that covers it...

[Texas Daddy]

You under 36 months?

 

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[Heavy 5.7]

 

 

Should I try another dealer that might actually care?.

If that was my truck I certainly wouldn't care but I guess that's just me. If it's that important to you why not just buy a new seat and be done with it?

[jimmyboy8301]

That should 110% be covered

 

 

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[O_J_Simpson]

You can try another dealer but that looks to be wear and tear if it did not come that way from the factory.

[smrr1]

Try another dealer. I had the same kind of issue a few years ago and the dealer fixed it.

[RyanbabZ71]

contact gm customer assistance

[TheGovernment]

Trade the truck in!

[arkenzo]

Trade the truck in!

lolololololol

 

i know right.

[Krusty]

So I took my 2014 All-Terrain in for some warranty work (I have less than 30k on the odometer).

I noticed 2 small tears in the seat cover where the stitching is. I think it should be covered under warranty but the dealer does not agree. The tear starts where the thread goes through the vinyl, yes it's on the bolster where there would be normal wear but it shouldn't fail that quickly.

Here is the area in question:

wKU5nc9.jpg

Better picture at https://i.imgur.com/wKU5nc9.jpg

 

Has anyone else had this kind of failure? Should I try another dealer that might actually care?. To put it in perspective of how crappy this is, my wife's 2004 4-runner with over 100K miles had the dash replaced under warranty a few weeks ago because the cover cracked. That's proper customer service.

 

 

Wonder if that carbon fiber look fabric is even leather........ I like the red stitching - but they can have that fabric.......

[hairybumcrack]

Set it on fire and collect the insurance money.

[Mark Diedrich]

Try another dealer, of your in the 3 year 36,000

[CRApex]

You can try another dealer but that looks to be wear and tear if it did not come that way from the factory.

It is wear and tear but premature wear and tear if the truck is still under warranty. I'd take it to a different dealer and get the seat cover replaced.

[GMD's GMC]

No extended warranty. I'm under the 3 year 36k miles bumper to bumper so I think it should be covered. I care because I spent a lot of money on this and I would expect it to last.

 

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