Condensation in camera

Irish80 · September 24, 2019

Is anyone else having an issue with condensation inside the camera on the tailgate? It's the one on the right that is the rounded fisheye. I'm going to take it in for warranty but wanted to see if anyone else was having this problem.

sdelam · September 24, 2019

None here

Irish80 · October 2, 2019

The dealer told me the lense was supposed to be hazy and it wasn't condensation. They told me they went and looked at another truck and it was the same and it's designed like that. Any thoughts on this? Not sure if you can tell from this picture or not.

sdelam · October 2, 2019

how is the picture on the screen?

AT4 HD Ron · October 2, 2019

I believe the dealer is correct - they all seem to be like that. My on-screen pic is perfect.

sdelam · October 2, 2019

Walked out to look at mine, seems it is the same. I assumed you had issues with the display being cloudy.

Clayvis · October 2, 2019

My 2019 has a similar problem. The backup camera has a very blurry picture at night, even where there are street lights. I hope this is not normal. Hell cell phone cameras are better than the one on this expensive truck!

Irish80 · October 2, 2019

Thank you for the replies guys and taking the time to check your camera. The picture on the display is pretty clear but you can definitely tell where that camera is on the 360° view. Not really blurry just look a little different.

High Country 6.2L/8 · October 6, 2019

On 10/2/2019 at 12:27 PM, Irish80 said:

The dealer told me the lense was supposed to be hazy and it wasn't condensation. They told me they went and looked at another truck and it was the same and it's designed like that. Any thoughts on this? Not sure if you can tell from this picture or not.

I had lens replaced on my 17 High Country and it's still blurry they blamed it on condensation. The picture isnt certainly clear yet even on a good day. I'm not impressed will be taking it back to service to replace it with a camera that I can see while it's still under warranty. Does anyone else have a fix?

jbman · October 7, 2019

_{Just returned from dealer about rear camera on 2018 at night when in reverse the camera is so bright its blinding so much you can't see out mirrors and no way to turn the brightness off DEALER DID NOTHING TO HELP. One service guy thought it was a software problem but they wouldn't do anything under warranty This will cause a accident as you can't see when backing up at night. Has any of you had same trouble with the camera?}

jj46 · October 8, 2019

On 10/7/2019 at 2:49 PM, jbman said:

_{Just returned from dealer about rear camera on 2018 at night when in reverse the camera is so bright its blinding so much you can't see out mirrors and no way to turn the brightness off DEALER DID NOTHING TO HELP. One service guy thought it was a software problem but they wouldn't do anything under warranty This will cause a accident as you can't see when backing up at night. Has any of you had same trouble with the camera?}

Agreed, my 2018 is the same way. Extremely bright screen at night, it about blinds me and I can't see anything to the sides. I have to roll down the windows and stick my head out. Lol

bass mechanic · October 29, 2019

On 10/2/2019 at 9:27 AM, Irish80 said:

The dealer told me the lense was supposed to be hazy and it wasn't condensation. They told me they went and looked at another truck and it was the same and it's designed like that. Any thoughts on this? Not sure if you can tell from this picture or not.

its Hazy because IT'S NOT a CAMERA! its an LED light that lights up your hitch ball when you view the hitch view camera. the camera lives to the left on the release pad