Satellite Signal Lost

[Divide Wee]

Every week or so, I get a message on the screen "Satellite Signal Lost" when I start the pickup. Sirius will eventually reconnect after turning the pickup off and  waiting a few minutes before restarting it. Is this normal and everyone is putting up with it or do I possibly have a problem that I need to get taken care of by the dealer?

[Dusty Roads]

I am having this issue as well.... and I have lost signal during a light snowfall.  I contacted Sirius and they told me this is NOT normal, and that it needs to be resolved by the Dealer likely through a radio replacement.  I would contact yours to discuss, and have a diary of 'events' if possible.,....    

[Gdmatson]

On 1/5/2020 at 8:01 PM, Divide Wee said:

Every week or so, I get a message on the screen "Satellite Signal Lost" when I start the pickup. Sirius will eventually reconnect after turning the pickup off and  waiting a few minutes before restarting it. Is this normal and everyone is putting up with it or do I possibly have a problem that I need to get taken care of by the dealer?

My AT4 is brand new and doing exactly what yours was. Did you find a solution?

[Divide Wee]

The dealer replaced the shark antenna without fixing the problem. The dealer ordered a cable running from the antenna to the radio after talking to Chevy. The cable is not available at this time. I feel that this is a software problem due to the fact it will work properly after the restart.

 

I really don't want the dealer tearing the interior trim apart to replace something I don't believe will correct the issue.

[dawg99]

Mine did it once in a while, dealer told me it's a radio software issue and updated radio program about a week ago. So far so good, but mine had a mind of it's own as to when it would get stuck in searching for signal on xm.

[Gdmatson]

On 5/15/2020 at 6:03 PM, Divide Wee said:

The dealer replaced the shark antenna without fixing the problem. The dealer ordered a cable running from the antenna to the radio after talking to Chevy. The cable is not available at this time. I feel that this is a software problem due to the fact it will work properly after the restart.

 

I really don't want the dealer tearing the interior trim apart to replace something I don't believe will correct the issue.

That’s exactly why I asked. There’s no way I would end up with paw prints on my headliner.

[dawg99]

On 5/15/2020 at 9:38 PM, dawg99 said:

Mine did it once in a while, dealer told me it's a radio software issue and updated radio program about a week ago. So far so good, but mine had a mind of it's own as to when it would get stuck in searching for signal on xm.

Less then a week later, it went out again.

[walshie]

Mine does this and today it wont change xm channel.  Hitting favorites, using steering wheel buttons, nor even scanning works.  

[Colossus]

XM has been updating their stuff lately, I noticed even in my 08 the other day when going to change a channel, "update in progress"  and channel was unavailable for awhile.  But have not had the loss of signal issue. 

 

We might have some mild to moderate solar flare activity going on. 

[ajs800]

any update on this?  My two month old AT4 is doing the same...about 2x per week.  seems to work again after 1 or 2 restarts. Quite annoying.

Edited July 27, 2020 by ajs800

[JAEDEE]

Mine does the same.  I take a pic every time to document the date and time.  Once I have a few, it will be off to the dealer for a fix. Fingers crossed.

[dawg99]

 

 

[plainvanilla]

Update, I’ve owned the truck since April and I have to stop the XM App about 2 times a month on average.  I have no idea what a long term fix would be 

 

I made a short video to help people for this problem

 

 

[Colossus]

a new aftermarket radio, most likely   Man that sucks!!  I love XM.  My life has been far more enjoyable ever since abandoning the shitty AM and FM stations and their shitty commercials. 

Edited August 31, 2020 by Colossus

[yousaveone]

my 2020 does the same thing, took it to dealer last week and they flashed it again. Now its WAY worse, at one point it lost the radio ID for a day, the screen goes black for a bit and it started fake dropping cell calls ( going to radio during a call and then returning to the call). The NAV is horrible all the time.