Jump to content

Any experience with GM "Backorder"?

Chrisj4

By Chrisj4
in Modifications, Wheels & Tires

 Share

Recommended Posts

Chrisj4 Enthusiast

Chrisj4

Posted
Posted (edited)

Hello everyone,

I ordered several things through the chevy accessories website for my custom trail boss back in December and was later emailed stating that the fog lights were on back order. It's going on three weeks since the email and they still haven't arrived at the dealer (that has "no way of knowing" when they will arrive). 

Has anyone had experience with GM parts being on back order and normal wait times or ways of obtaining information (the website says call the dealer; the dealer says they don't know check the website)?

Thanks  

Edited by Chrisj4
Twilt2019 Enthusiast

Twilt2019

Posted
Posted

I'm still waiting for my rims.  It's going on 3 months now.  Was part of the deal when I bought my truck in early November.

 

Sooooo... 

GM "back order"

Fekkin SUCKS!

 

Gonna make a trip to the dealership this weekend to cancel the order (if I can) and see if they will just cut me a check.

 

I don't have much faith in them cooperating, so this may escalate quickly.  I'm glad I have not submitted my customer satisfaction survey yet ?

 

~Troy

Z45 Senior Enthusiast

Z45

Posted
Posted

The strike screwed up all parts channels........

mookdoc6 Senior Enthusiast

mookdoc6

Posted
Posted
10 minutes ago, elcamino said:

The strike screwed up all parts channels........

Yup...I eventually got my order as just randomly appeared one day.  The gave me fidget spinner to bide my time weeks in advance..LOL no joke!

  • Haha 1
Twilt2019 Enthusiast

Twilt2019

Posted
Posted
19 minutes ago, elcamino said:

The strike screwed up all parts channels........

I agree that is part of it and I do understand.

But 3 months is a bit much.

Time is up imo.

 

  To the OP, give it a little more time.  3wks isnt very long for a BO.  You hopefully will hear something soon.  But as the consumer, you do have the right to cancel your order.

 

~Troy

Chrisj4 Enthusiast

Chrisj4

Posted
  • Author
Posted
2 hours ago, Twilt2019 said:

I agree that is part of it and I do understand.

But 3 months is a bit much.

Time is up imo.

 

  To the OP, give it a little more time.  3wks isnt very long for a BO.  You hopefully will hear something soon.  But as the consumer, you do have the right to cancel your order.

 

~Troy

I agree, 3 months is overkill. I already paid the dealer installation fee, so I don't know how likely they would be to refund... ha

jgisonfire Enthusiast

jgisonfire

Posted
Posted

From my experience (with the illuminated front black bowtie) the dealer couldn't see anything, and the chat people said I had to contact them. When I told the chat people on Chevy's accessory website that I was getting the run around, they were finally able to look into it a little bit more, at least enough to tell me my order had not shipped yet.

 

They charged my card the day the order shipped to my dealer for install. So if you have been charged, it should be on the way!

 

You can get a full refund from the dealer (including installation), as long as there aren't special order parts.

Twilt2019 Enthusiast

Twilt2019

Posted
Posted

Well, I have just been notified that my rims and tires finally came in.

 

Sooooo.....

To the OP, as I mentioned above, I have waited nearly 3 months, but they have finally come in.  So your parts may take AWHILE, but I'm sure they will come in eventually.

 

~Troy

  • Like 1
Chrisj4 Enthusiast

Chrisj4

Posted
  • Author
Posted
13 hours ago, jgisonfire said:

From my experience (with the illuminated front black bowtie) the dealer couldn't see anything, and the chat people said I had to contact them. When I told the chat people on Chevy's accessory website that I was getting the run around, they were finally able to look into it a little bit more, at least enough to tell me my order had not shipped yet.

 

They charged my card the day the order shipped to my dealer for install. So if you have been charged, it should be on the way!

 

You can get a full refund from the dealer (including installation), as long as there aren't special order parts.

I experienced the same back and forth. I guess I will just have to wait it out...

Chrisj4 Enthusiast

Chrisj4

Posted
  • Author
Posted
36 minutes ago, Twilt2019 said:

Well, I have just been notified that my rims and tires finally came in.

 

Sooooo.....

To the OP, as I mentioned above, I have waited nearly 3 months, but they have finally come in.  So your parts may take AWHILE, but I'm sure they will come in eventually.

 

~Troy

That's great but I really hope I don't have to wait another two months

  • Like 1
Liz V. New Member

Liz V.

Posted
Posted (edited)

While this isn't necessarily about a truck, it is about GM parts on backorder. Super long story short, after a P0302 code was being thrown, my barely two-year-old Ford Fusion was found to be leaking coolant into my header gasket, which in turn leaked into cylinder two. Extensive damage has been done and Ford is buying me a brand new engine thanks to the powertrain warranty. However, it's on backorder across the entire country. Wondering how long I'm going have to wait.  The dealership said at least 3 weeks but I'm wondering if it's going to be more like 3 months... Any thoughts, comments, recommendations, etc., are really appreciated!!

Edited by Liz V.
1st sentence
Chrisj4 Enthusiast

Chrisj4

Posted
  • Author
Posted
On 1/22/2020 at 11:03 PM, jgisonfire said:

From my experience (with the illuminated front black bowtie) the dealer couldn't see anything, and the chat people said I had to contact them. When I told the chat people on Chevy's accessory website that I was getting the run around, they were finally able to look into it a little bit more, at least enough to tell me my order had not shipped yet.

 

They charged my card the day the order shipped to my dealer for install. So if you have been charged, it should be on the way!

 

You can get a full refund from the dealer (including installation), as long as there aren't special order parts.

I noticed they charged my card on Saturday and called Monday... They are finally in!! I'm gonna drop her off Friday to have them installed as well as address the factory recall for the seat belt exhaust ports! I can't wait, this is the aspect of a truck I have missed since my '99

Herndon New Member

Herndon

Posted
Posted
On 1/21/2020 at 8:48 PM, Chrisj4 said:

Hello everyone,

I ordered several things through the chevy accessories website for my custom trail boss back in December and was later emailed stating that the fog lights were on back order. It's going on three weeks since the email and they still haven't arrived at the dealer (that has "no way of knowing" when they will arrive). 

Has anyone had experience with GM parts being on back order and normal wait times or ways of obtaining information (the website says call the dealer; the dealer says they don't know check the website)?

Thanks  

Ibotta trail boss October 1st November 2nd and went to the shop because of the fuel pump I just got it back yesterday because of the fuel pump on backorder January 28th November 2nd to January 28th I did not have my truck ****ing pieces of shit!!

 

  • Like 1
  • 2 weeks later...
JimCost2014 Senior Enthusiast

JimCost2014

Posted
Posted
On 1/29/2020 at 10:00 AM, Herndon said:

Ibotta trail boss October 1st November 2nd and went to the shop because of the fuel pump I just got it back yesterday because of the fuel pump on backorder January 28th November 2nd to January 28th I did not have my truck ****ing pieces of shit!!

 

Welcome to the site.

 

I would open a claim/complaint with GM, your truck was in the "shop" for more than 30 days, so if the fix fails, you are in Lemon Law/Buy Back territory. 

 

Don' settle, you have a new truck that you are making payments on while it sits idle at the dealership. 

  • Sad 1

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.

  • Forum Statistics

    250.3k
    Total Topics
    2.7m
    Total Posts

  • Member Statistics

    342,730
    Total Members
    8,960
    Most Online
    liniosbuinios
    Newest Member
    liniosbuinios
    Joined

  • Who's Online   6 Members, 1 Anonymous, 789 Guests (See full list)

  • Latest Articles

  • Posts

    • ryan35205
      Lets Talk Z60 Suspension

      By ryan35205 · Posted

      Did the KYBs keep it the same height in the front? I was concerned that pre-assembled assembly would raise it up an inch to standard non-z60 height.. I guess which it would make the rake 1 inch instead of 2 inches.
    • Grumpy Bear
      OCI, not when but why?

      By Grumpy Bear · Posted

      Thank you for keeping the train on the tracks and for a thoughtful engagement. I enjoyed the reflection on a previous stance to refine and improve your position. I like that inquisitive flexibility about you Atlas.    No the process isn't sterile. Hundreds, perhaps thousands of miles of piping, vessels, pumps. Chevron, the people I worked for, were keenly aware that there is a market for what is known as their "ISOCLEAN" line of lubricants. These are lubricants that are the same as those sold bulk that are further processed by filtration to a level your particular application demands. They will filter and package and provide lab documentation as required. Do not kid yourself. Every gallon of oil that goes into a Chevron Turbine, reciprocating compressor, generator is prefiltered and tested before being charged. Lest wise it was when I was there in the plants I worked in.    There are requirements set by manufactures for the cleanliness of the oils used in their equipment. OTR such as CUMMINS has standards shared with customers on this. Commercial interest selling to Ma and Pa do, but don't share that information. Not even upon request but internally, they do exist.    The GM study sited, (Graph from Machinery Lubrication in previous post) only shows "relative" importance.  I find that fascinating. By constructing the graph like this they admit there are dozens of factors in engine life and via scientific method determined the effect of 'relative cleanliness' on engine life not in miles but in 'FACTORS'. This allows a certain amount of reverse engineering does it not?   They even provided some touchstones. Beta 75 as a reference point. Wonderful stuff!!   Smaller blenders CAN and some DO take the time and effort to do better than a refinery or large bulk blender, like Warren Oil, in improving the "in the can" cleanliness. No I don't have a list but testing could generate that information.    Again, but one of several levers we can pull to improve engine life. The simplest is keeping a clean work station while doing your own oil changes.     
    • Mykel544
      New Guy from Oklahoma

      By Mykel544 · Posted

      Thank you. I'll give it a try 
    • Grumpy Bear
      OCI, not when but why?

      By Grumpy Bear · Posted

      I just spent the last 45K miles doing samples every oil change over more than a full year to get the data for seasons and break-in to broke in.    I found the same thing to be true. Something was always teetering on done or had stepped off the cliff long before the OLM was DOA. In fact, I found about a thousand mile difference between summer and winter. That is during the winter half the OLM was STILL too long. Even the severe schedule was to long in the winter.   Now having done the work I can say I was NOT DISAPOINTED. I saw nothing I didn't already know. Nothing my father hadn't already demonstrated in his 2K OCI's pushing dated iron on dated oils and weak filters to mileages well beyond 300K.   Building on his work through use of Lab testing it wasn't hard to find the correlation between 'sight/feel/odor, the things dad relied on, and test results. Use of current viscosity stable chemistries & filters has pushed that marker for my motors out to 3K summer, 4K winter.    So the early lies were 3K on conventional oil and the lie upon the lie was 7K+. turns out to be off by a factor of two.    So... it is true that modern chemistry has doubled the useful oil life. But the base milage that came from was off by double. It's how good lies work. Partly true, sometimes mostly true so that your meter isn't set off. It also means that non-shear-stable shelf oils are only now as good as the old oils were in their best case scenario.    So the question now is how do we improve on that? Thus the question into cleanliness among the other items listed in the post quoted below.    If this bores you, feel free not to participate.       
    • newdude
      2027 Chevrolet Silverado: Official Discussion

      By newdude · Posted

      Is it though?  Like LTZ, not a high take rate.  Current Sierra has AT4, Denali and Elevation as its main bread winners.  Each trim accounting for 25-35% of sales for Sierra.  SLT makes up about 10-15% at best.        Like others have predicted here for GMC, it will be:   - Pro (equal to WT Chevy)   - Elevation (replaces SLE and SLT)   - AT4 (and X)   - Denali (and Ultimate).  

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...