Any experience with GM "Backorder"?

Chrisj4 · January 22, 2020

Hello everyone,

I ordered several things through the chevy accessories website for my custom trail boss back in December and was later emailed stating that the fog lights were on back order. It's going on three weeks since the email and they still haven't arrived at the dealer (that has "no way of knowing" when they will arrive).

Has anyone had experience with GM parts being on back order and normal wait times or ways of obtaining information (the website says call the dealer; the dealer says they don't know check the website)?

Thanks

Edited January 22, 2020 by Chrisj4

Twilt2019 · January 22, 2020

I'm still waiting for my rims. It's going on 3 months now. Was part of the deal when I bought my truck in early November.

Sooooo...

GM "back order"

Fekkin SUCKS!

Gonna make a trip to the dealership this weekend to cancel the order (if I can) and see if they will just cut me a check.

I don't have much faith in them cooperating, so this may escalate quickly. I'm glad I have not submitted my customer satisfaction survey yet

~Troy

Z45 · January 22, 2020

The strike screwed up all parts channels........

mookdoc6 · January 22, 2020

10 minutes ago, elcamino said:

The strike screwed up all parts channels........

Yup...I eventually got my order as just randomly appeared one day. The gave me fidget spinner to bide my time weeks in advance..LOL no joke!

Twilt2019 · January 22, 2020

19 minutes ago, elcamino said:

The strike screwed up all parts channels........

I agree that is part of it and I do understand.

But 3 months is a bit much.

Time is up imo.

To the OP, give it a little more time. 3wks isnt very long for a BO. You hopefully will hear something soon. But as the consumer, you do have the right to cancel your order.

~Troy

Chrisj4 · January 22, 2020

2 hours ago, Twilt2019 said:

I agree that is part of it and I do understand.

But 3 months is a bit much.

Time is up imo.

To the OP, give it a little more time. 3wks isnt very long for a BO. You hopefully will hear something soon. But as the consumer, you do have the right to cancel your order.

~Troy

I agree, 3 months is overkill. I already paid the dealer installation fee, so I don't know how likely they would be to refund... ha

jgisonfire · January 23, 2020

From my experience (with the illuminated front black bowtie) the dealer couldn't see anything, and the chat people said I had to contact them. When I told the chat people on Chevy's accessory website that I was getting the run around, they were finally able to look into it a little bit more, at least enough to tell me my order had not shipped yet.

They charged my card the day the order shipped to my dealer for install. So if you have been charged, it should be on the way!

You can get a full refund from the dealer (including installation), as long as there aren't special order parts.

Twilt2019 · January 23, 2020

Well, I have just been notified that my rims and tires finally came in.

Sooooo.....

To the OP, as I mentioned above, I have waited nearly 3 months, but they have finally come in. So your parts may take AWHILE, but I'm sure they will come in eventually.

~Troy

Chrisj4 · January 23, 2020

13 hours ago, jgisonfire said:

From my experience (with the illuminated front black bowtie) the dealer couldn't see anything, and the chat people said I had to contact them. When I told the chat people on Chevy's accessory website that I was getting the run around, they were finally able to look into it a little bit more, at least enough to tell me my order had not shipped yet.

They charged my card the day the order shipped to my dealer for install. So if you have been charged, it should be on the way!

You can get a full refund from the dealer (including installation), as long as there aren't special order parts.

I experienced the same back and forth. I guess I will just have to wait it out...

Chrisj4 · January 23, 2020

36 minutes ago, Twilt2019 said:

Well, I have just been notified that my rims and tires finally came in.

Sooooo.....

To the OP, as I mentioned above, I have waited nearly 3 months, but they have finally come in. So your parts may take AWHILE, but I'm sure they will come in eventually.

~Troy

That's great but I really hope I don't have to wait another two months

Liz V. · January 24, 2020

While this isn't necessarily about a truck, it is about GM parts on backorder. Super long story short, after a P0302 code was being thrown, my barely two-year-old Ford Fusion was found to be leaking coolant into my header gasket, which in turn leaked into cylinder two. Extensive damage has been done and Ford is buying me a brand new engine thanks to the powertrain warranty. However, it's on backorder across the entire country. Wondering how long I'm going have to wait. The dealership said at least 3 weeks but I'm wondering if it's going to be more like 3 months... Any thoughts, comments, recommendations, etc., are really appreciated!!

Edited January 24, 2020 by Liz V.
1st sentence

Chrisj4 · January 29, 2020

On 1/22/2020 at 11:03 PM, jgisonfire said:

From my experience (with the illuminated front black bowtie) the dealer couldn't see anything, and the chat people said I had to contact them. When I told the chat people on Chevy's accessory website that I was getting the run around, they were finally able to look into it a little bit more, at least enough to tell me my order had not shipped yet.

They charged my card the day the order shipped to my dealer for install. So if you have been charged, it should be on the way!

You can get a full refund from the dealer (including installation), as long as there aren't special order parts.

I noticed they charged my card on Saturday and called Monday... They are finally in!! I'm gonna drop her off Friday to have them installed as well as address the factory recall for the seat belt exhaust ports! I can't wait, this is the aspect of a truck I have missed since my '99

Herndon · January 29, 2020

On 1/21/2020 at 8:48 PM, Chrisj4 said:

Hello everyone,

I ordered several things through the chevy accessories website for my custom trail boss back in December and was later emailed stating that the fog lights were on back order. It's going on three weeks since the email and they still haven't arrived at the dealer (that has "no way of knowing" when they will arrive).

Has anyone had experience with GM parts being on back order and normal wait times or ways of obtaining information (the website says call the dealer; the dealer says they don't know check the website)?

Thanks

Ibotta trail boss October 1st November 2nd and went to the shop because of the fuel pump I just got it back yesterday because of the fuel pump on backorder January 28th November 2nd to January 28th I did not have my truck ****ing pieces of shit!!

Chrisj4 · February 8, 2020

Finally got it done... now I need LED headlights to match the fogs...

JimCost2014 · February 8, 2020

On 1/29/2020 at 10:00 AM, Herndon said:

Ibotta trail boss October 1st November 2nd and went to the shop because of the fuel pump I just got it back yesterday because of the fuel pump on backorder January 28th November 2nd to January 28th I did not have my truck ****ing pieces of shit!!

Welcome to the site.

I would open a claim/complaint with GM, your truck was in the "shop" for more than 30 days, so if the fix fails, you are in Lemon Law/Buy Back territory.

Don' settle, you have a new truck that you are making payments on while it sits idle at the dealership.