Warranty Start Date

bmartin · July 17, 2020

I just bought a new 2020 Tahoe with 4 miles on it. When I signed up on Chevrolets website for the owners center it showed the warranties were already minus 7 months. I called GM and they said the warranty starts the day the vehicle arrives at the dealership. Has anyone else heard of this?

Edited July 17, 2020 by bmartin

Bob2C · July 17, 2020

I just bought a new 2020 Tahoe with 4 miles on it. When I signed up on Chevrolets website for the owners center it showed the warranties were already minus 7 months. I called GM and they said the warranty starts the day the vehicle arrives at the dealership. Has anyone else heard of this?

The warranty starts when the vehicle gets put in service. They could have put it service to use as a demo but never did. The warranty does not start when it hits the lot. The dealer gets money from GM when they put them in service for use as demo vehicles.

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Zane · July 17, 2020

No, warranty starts at the day and mileage on day of delivery at the dealer for a new vehicle.

T1Kaiju · July 17, 2020

WTF? Every chevy I have owned (including my current 2018 I got in june 2019) have had the warranty start on the day of purchase. Are you in another country?

Jac365 · July 17, 2020

34 minutes ago, Texas Daddy said:

WTF? Every chevy I have owned (including my current 2018 I got in june 2019) have had the warranty start on the day of purchase. Are you in another country?

^^^^^^^^^^^^^^^^^^^^^^^

This!!!

bmartin · July 18, 2020

I'm guessing GM paid the dealer to put it in their courtesy vehicle program and they never did. The date on the door sticker is 11/2019 and the warranty started ticking 11/19/2019. I just bought it 2 days ago with 4 miles on the odometer and no where on the paperwork does it say demo or courtesy vehicle. Just new vehicle

T1Kaiju · July 18, 2020

So you are in the US? I just checked my GM app - 36044 miles (it had 44 miles on it), and 3 years from purchase date...

TheCloudX · July 18, 2020

It begins when it was first delivered/put into use. Make sure you keep your paperwork from when you purchased your vehicle. Mine had 5500 miles on it, but was a manager demo - it was never marked "in service" and my paperwork doesn't reflect that it was in use. Miles at delivery had 5500. The apps all say my warranty expires in July, even though I bought it in October and at 36000. The paperwork shows otherwise.

From the 2020 Warranty and Owner Assistance guide: "Warranty Period The warranty period for all coverages begins on the date the vehicle is first delivered or put in use and ends at the expiration of the coverage period."

Link - https://www.chevrolet.com/content/dam/chevrolet/na/us/english/index/owners/warranty/02-pdfs/2020_Chevrolet_LimitedWarranty_OwnerAssistance.pdf

bmartin · July 18, 2020

I'm in Idaho

Z45 · July 18, 2020

Delivered means delivered to the customer. Not delivered to the dealers lot.

GM order event codes

· 4106 Bailment Released (Shipper in control)

· 4150 Vehicle Invoiced (Dealer Billed for vehicle)

· 4200 Vehicle Shipped (In Transit)

· 4300 Intermediate Delivery (Up-fitter etc)

· 4V03 Estimated Delivery Date

· 4800 Rail Ramp Unload, at the distribution center. Delivered by truck to dealer

· 5000 Vehicle Delivered to Dealer

· 6000 Vehicle Delivered to Customer

Edited July 18, 2020 by elcamino

newdude · July 18, 2020

13 hours ago, bmartin said:

I just bought a new 2020 Tahoe with 4 miles on it. When I signed up on Chevrolets website for the owners center it showed the warranties were already minus 7 months. I called GM and they said the warranty starts the day the vehicle arrives at the dealership. Has anyone else heard of this?

I'd wait a couple days and then re-check it. The dealer might have to still post all the paperwork in accounting before it updates.