kmonto Posted July 5, 2022 Posted July 5, 2022 On 7/1/2022 at 9:35 AM, GMCustomerService said: This is certainly not what we like to hear, KC Desert. Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2020 GMC 2500HD AT4. To do so, please send an email to [email protected] with ATTN: KC Desert/GM Trucks in the subject line. Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html. Privacy Statement | General Motors Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information. www.gm.com Your response is interesting. Mine went in twice for making the high pitch sound and both times they said it is "Working as Designed". They would not replace the pads. Mind you this is the same dealership that, after paying for oil change services, never put grease in the 9 fittings. I had to have another shop do that. Drove over 20k miles without apparently no grease in the fittings from the factory (new). Now with the repeated P0106 error at 38k miles and replacing the MAS sensor and still comes back on every 5 days, I am wondering if I truly own a lemon. Especially with the $135 diagnostic fee I paid when it was under 36k miles for them to tell me that the trailing brakes going in and out is a "Problem, but best of luck." - which is still a problem.
DonYukon Posted July 14, 2022 Posted July 14, 2022 So much like everyone else had the first set replaced at 8700 miles now i can start to hear a squeak again less than 1k later... anyone got aftermarket that works? If not ive been a GM guy forever but I WONT hesitate to make it my last. Ill trade it in fast for a 90s model GMT400. I got 2 of them with Duralast brakes that don't squeak for god sakes
gemarsh Posted August 5, 2022 Posted August 5, 2022 On a 3500 drw, a trick that has worked for me, was to remove the pads and grind a 45 degree bevel, about 1/4 inch wide on the outside edge of the pads. It is that 90 degree angle where the pad hits the rotor that creates the squeal, the squeal will be gone until the pads wear the bevel away, then repeat the mod or replace pads. 1
GMCustomerService Posted August 5, 2022 Posted August 5, 2022 On 7/13/2022 at 11:58 PM, DonYukon said: So much like everyone else had the first set replaced at 8700 miles now i can start to hear a squeak again less than 1k later... anyone got aftermarket that works? If not ive been a GM guy forever but I WONT hesitate to make it my last. Ill trade it in fast for a 90s model GMT400. I got 2 of them with Duralast brakes that don't squeak for god sakes This is certainly not what we like to hear, DonYukon. Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2020 Silverado. To do so, please send an email to [email protected] with ATTN: DonYukon/GM Trucks in the subject line. Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit https://www.gm.com/privacy-statement.html. Privacy Statement | General Motors Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information. www.gm.com 1
KC Desert Posted October 2, 2022 Posted October 2, 2022 GM has told me since they replaced my brakes twice now and it is squealing again, they will NOT fix it again.
Dwayne Pierce Posted October 5, 2022 Posted October 5, 2022 I had the same issue with my 2020 HD. Dealership replaced mine around 32K and after a couple hundred miles it started doing the same thing. Recently the dealership contacted me and said there is now a new part number for the pads and they replaced them again. At this point I had about 48K miles on them and I was willing to pay for them to be replaced but they took care of it. Happy to say I have driven about 3K miles now with no squeaks.
gemarsh Posted October 5, 2022 Posted October 5, 2022 1 hour ago, Dwayne Pierce said: I had the same issue with my 2020 HD. Dealership replaced mine around 32K and after a couple hundred miles it started doing the same thing. Recently the dealership contacted me and said there is now a new part number for the pads and they replaced them again. At this point I had about 48K miles on them and I was willing to pay for them to be replaced but they took care of it. Happy to say I have driven about 3K miles now with no squeaks. Do you have the updated part number?
Dwayne Pierce Posted October 6, 2022 Posted October 6, 2022 5 hours ago, Mic_ said: followign for new part number I looked at the invoice and it is written. 1 85149489 (S) PAD KIT 1 86788820 PAD KIT Not sure if this is what your looking for. I would assume any GM dealer in the know would be able to pull the new part numbers. Good Luck
KC Desert Posted October 6, 2022 Posted October 6, 2022 (edited) Thanks @Dwayne Pierce . Is there a new TSB # I can share with my dealer? They seem like they are not interested in looking anything up. Edited October 10, 2022 by KC Desert
nocturnalmotors Posted October 11, 2022 Posted October 11, 2022 20-NA-020. It's been updated to "Refer to EPC" for part numbers. 1
Dwayne Pierce Posted October 13, 2022 Posted October 13, 2022 On 10/6/2022 at 12:47 PM, KC Desert said: Thanks @Dwayne Pierce . Is there a new TSB # I can share with my dealer? They seem like they are not interested in looking anything up. Sorry man, I got busy and forgot to get back over here.
KC Desert Posted October 29, 2022 Posted October 29, 2022 I submitted the repair request (My 3rd one I think, maybe 4th now) and GM said sorry I am now out of warranty and refused to cover it with the dealer. Mind you, they have already replaced my brakes MULTIPLE times under warranty following each TSB and update and it did not solve the issue. This new find is the last chance and they say, sorry, we know your brakes are still 98% but we are not covering it. I have had enough of GM. First my Front Differential blows up TWO times and brakes have multiple fixes and still suck and I am told to just deal with it? I don’t think so bozos.
CamGTP Posted October 29, 2022 Posted October 29, 2022 So now you'll jump ship over a $100 set of pads? Seems cheaper to do that than replace the truck. Get mad all you want at GM for not doing more but the cheap fix is still an option. 1
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