Jump to content

Trailer Cameras Not Working

Bazel

By Bazel
in Troubleshooting, Warranty & Recalls

 Share

Recommended Posts

Bazel New Member

Bazel

Posted
Posted

I purchased my 2020, 2500 Duramax in September. I ordered it with the all of the trailering features.
 

I also ordered an auxiliary camera to attach my travel trailer, which I installed in November. 

 

It worked great for the first two months.

 

Six weeks ago it stopped working completely. 
 

I tried every combination of plugging and unplugging, cleaning connectors, switching between the interior and exterior jack.  
 

Finally, I removed it from the trailer and took it to a Chevy dealer.

 

They let me plug it into one of their trucks to see if it was the camera or my truck that was the issue.

 

The camera did not work on their truck either.
 

Chevy sent me a replacement camera under warranty, which I received last week.

 

After installing it, it worked great for two days, then stopped.

 

Has anyone else had similar problems?  


 

Thank You

 

unit Enthusiast

unit

Posted
Posted (edited)

I'm not sure this will help with the above problem but I purchased a GM trailer camera about a month ago but have not had a chance to test it until today.  Temps have finally warmed enough to allow me to plug into the trailer and ensure the camera was  working.  It went well - the camera showed a light inside the camera lens as soon as it was plugged into the truck receptacle.  The camera view also showed on the infotainment screen inside the truck when I went to that view on the system.  I'll be running the cable to the back of the trailer and mounting the camera over the next few days.  Everything looks promising.

Edited by unit
KC Desert Enthusiast

KC Desert

Posted
Posted

It seems to me the GMC Brake guys are the same ones who designed this camera system as well. That is a shame because I am about to purchase the same camera for my new hauler.

MTU Alum Enthusiast

MTU Alum

Posted
Posted

Guys, here are a couple things to try.  The cameras do not like a hot hookup.  When hooking up your trailer, once you get your hitch lined up, shut the truck off and close the doors.  Hook up the trailer,  plug in 7 way, and finally hook up cameras.  Start the truck up, pump the brakes a couple of times, and then select your trailer profile or setup a new one.  

 

If you still have problems after following this, you may have a hardware issue.

 

#iworkforGM 

  • 3 weeks later...
Foldbak Enthusiast

Foldbak

Posted
Posted

I ordered the GM OEM trailer camera. I followed the  instructions an input all of the measurements only to receive a message that the trailer is too long. Anyone else having problems? 

MTU Alum Enthusiast

MTU Alum

Posted
Posted

There is a length limit but it will still work if you put the maximum length value in.  I believe the length limit is around 10 meters.  Convert that to inches and go down an inch at a time until a number works.

 

#iworkforGM 

In2racn Enthusiast

In2racn

Posted
Posted (edited)

I have the same problem. 2020 Denali HD... have 2 enclosed trailers, bought a camera for each trailer. My snowmobile trailer camera worked for the first season, an occasional issue, but a reboot would fix it.  Now, I have nothing but a black screen with an X in the upper right corner. I tried every fix, reboot, truck off... nothing works. I will try the other trailer to see if it the camera or the truck.

 

Edited by In2racn
  • 2 weeks later...
Foldbak Enthusiast

Foldbak

Posted
Posted
On 3/22/2021 at 2:41 PM, MTU Alum said:

There is a length limit but it will still work if you put the maximum length value in.  I believe the length limit is around 10 meters.  Convert that to inches and go down an inch at a time until a number works.

 

#iworkforGM 

How do I delete or reset the camera settings and start over?

Foldbak Enthusiast

Foldbak

Posted
Posted
On 4/8/2021 at 8:50 AM, MTU Alum said:

Either go into trailer profile and change one of the dimensions or delete trailer profile and start over.

 

#iworkforGM 

Can you be more specific? Where do I go to do this?

MTU Alum Enthusiast

MTU Alum

Posted
Posted (edited)
10 hours ago, Foldbak said:

Can you be more specific? Where do I go to do this?

Select trailer app through your infotainment screen.  Create a new profile or select an existing.  I believe the next step is selecting conventional, 5th wheel, gooseneck.  Transparent only works with conventional.  I believe next step is select trailer type.  I believe transparent only works with cargo, horse, and one other one.  The next step it will ask about transparent setup.  This is where you enter your seven dimensions.  Next step would be calibrate.  I'm doing this from memory so I may have missed a step.

 

#iworkforGM 

Edited by MTU Alum
unit Enthusiast

unit

Posted
Posted (edited)

The easiest way to change the trailer dimensions is to use the phone app if you have an OnStar subscription.  Alternatively you can press the pencil shown in the image below to go into trailer settings.  Trailer dimensions are available from there.

 

 

F09-trailer-app-trailers-2.jpg

Edited by unit
Foldbak Enthusiast

Foldbak

Posted
Posted

Thank you both for explaining. I think I got it. I'll give it a shot and report back!

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Latest Articles

  • Posts

    • jgaudet99
      Tire psi

      By jgaudet99 · Posted

      Yes that's right, it's the upgrade that includes the overload spring and all that stuff.   Someday when I'm empty and going by a scale I'm going to stop in and get some weight readings.   Exactly  you should have the ability to change individual settings, in in Canada so I'm driving with kph but then I'm stuck with kpa when I want psi lol    
    • Chuck FB
      Tire psi

      By Chuck FB · Posted

      You must have that upgraded gvw package which is only available or at least was in 2025 with the diesel engine for the 3/4 ton and that gave the truck physically the larger 12.0 ring gear rear diff and the 3500 rear spring pack. There is a difference in what the diff housing looks like externally as one tell tale and also your truck should have the upper overload spring pack and the frame pads that the pack goes up against.    The pressure the tpms system kicks the alarm in on a stock setting truck, that is a good question and was just from what I recall but I doubt I made any notes on it as I knew for the rear that it was not at all what I was after regardless either. Being that you have a diesel and if running on stock tires the minimum pressure on an empty truck seems to be around 50 psi from hearing of those that have weighted the front axle but the rear axle is very similar in weight to a gas truck and again a near empty truck on the rear could go down to 35 pounds at minimum. However the weigh scale is the proper way to know for sure as a guide.    As to changing the readings on the dash from metric to the US measuring system, oh yes that is done easily but what I was attempting to explain was that I can't pick and choose items I want to have in US and those I still want in the metric system at the same time as its either all or none. For example lets say you drove into Canada and switched your dash over to metric so your speedometer read in km an hour, well then your reading kilopascals on your tpms readout and your wife looks over and says what the hell is that saying in the tpms screen and you say "darned if I know, I think its Chinese" !
    • Chuck FB
      Some Assembly is Required

      By Chuck FB · Posted

      This is partly why I decided to have switched over to Amsoil SS as a way of hopefully preventing the buildup of the sludge/carbon on the pistons and clogging of the oil control rings and the carbon that would cause the compression rings to stick in their grooves as well as stay cleaner up top of the heads in the valve train in the first place, an oil that has tested better by third party testing over typical shelf oil and also doing my best to run relatively short OCI. However in saying that I don't think there is any way to easily prove the oil I was using prior allowed for a buildup at the OCI I was doing, nor in the other direction to make claims the Amsoil is keeping everything clean either. There really isn't a window into the engine is there to know anything for certain even if oil samples were taken for example that showed still healthy oil being dropped out of the oil pan other than engine tear downs that extensive and expensive testing of oils does to actually visually see what is really going on inside the engine. I wish there was some easy method of seeing what is going on but I don't happen to be aware of that if there is.  
    • jgaudet99
      Tire psi

      By jgaudet99 · Posted

      My truck is a ¾ ton but my placard also says 80 for the rear tires, I think I might have the upgraded suspension to the 3500 series maybe.   I put my air down to 60 and the light was still on, and there was no way I was putting over 60 psi in the rear empty and not towing because I knew the actual number Toyo gave me and I didn't wanna ruin the center of my tires!   And you actually can change it in the settings from metric or is and it will show kph or mph then when you go into your tire settings it will be either psi or kpa, but it would be nice to just change it directly on the tire psi page 
    • Grumpy Bear
      Some Assembly is Required

      By Grumpy Bear · Posted

      Common Sense Assembly   Your driveline is forgiving of the occasional mistake. It will even often forgive the random serious blunder. But it will not forgive a continuous bad habit.      What? Not everything needs to be a five thousand word essay.       

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...