Jump to content

Service Question

speedjunky78
 Share

Recommended Posts

speedjunky78 Enthusiast

speedjunky78

Posted
Posted

I just bought my 2021 1500 RST Z71 3.0L Duramax. At the dealership they didn't say anything about included maintenance in the warranty or anything like that. I didn't buy the extended warranty or any other F&I plans that were offered as I find them to be ridiculously over priced and pure profit for the dealer (I'm not against profit, just shady profit).

 

I'm wondering, does the purchase of my truck include any services for free? Like when I purchased my CPO Acadia a few years back it came with 3 oil changes. Do they still do that with new purchases of vehicles or am I smoking the good stuff and need to come back down to earth?

 

Thanks in advance.

lowpro Enthusiast

lowpro

Posted
Posted

 

1 hour ago, speedjunky78 said:

I just bought my 2021 1500 RST Z71 3.0L Duramax. At the dealership they didn't say anything about included maintenance in the warranty or anything like that. I didn't buy the extended warranty or any other F&I plans that were offered as I find them to be ridiculously over priced and pure profit for the dealer (I'm not against profit, just shady profit).

 

I'm wondering, does the purchase of my truck include any services for free? Like when I purchased my CPO Acadia a few years back it came with 3 oil changes. Do they still do that with new purchases of vehicles or am I smoking the good stuff and need to come back down to earth?

 

Thanks in advance.

https://www.chevrolet.com/complete-care

Your first visit is covered.

During the first 12 months of ownership of your 2019 or newer vehicle, we cover one maintenance visit consisting of the following: oil and oil filter change, multi-point vehicle inspection, diesel exhaust fluid tank refill for diesel-equipped models, and tire rotation according to your vehicle’s maintenance schedule.

  • Like 1
Phantom 4D Enthusiast

Phantom 4D

Posted
Posted

Warranty does not cover normal service. Usually one free service is included. When I bought my 2019 Sierra, the dealer included 5 free oil changes. It is up to the dealer as to how many oil changes are included. When I had my 2017 Silverado, only one free service was included. Of course, it was a different dealer all together. 

  • Like 1
bdallas Enthusiast

bdallas

Posted
Posted

As Lowpro said, the first one is covered. It's covered by GM so you can go to any dealership and get it done.

  • Like 1
It's Tim Senior Enthusiast

It's Tim

Posted
Posted

"Tire jockey" and "oil change technician" are the two lowest on the totem pole and one takes their chances using their services, better to just DIY.

Grumpy Bear Senior Enthusiast

Grumpy Bear

Posted
Posted
10 minutes ago, It's Tim said:

"Tire jockey" and "oil change technician" are the two lowest on the totem pole and one takes their chances using their services, better to just DIY.

 

The two most important jobs done in routine service are given to the inexperienced and untrained. 

🤔

Atlas Senior Enthusiast

Atlas

Posted
Posted (edited)

Beware of "free" service.

 

Back when the Duramax 2.8 was new (Colorado/Canyon pickups and some vans), dealerships routinely filled them with bulk oil that doesn't necessarily meet the spec outlined in the owner's manual. The 2.8 required a Dexos2 oil, one of the important parts being the oil is specified to be ACEA-C3, having low ash content to get the expected service life out of the DPF. Dealers would put whatever 5w30 stock they had into these engines and most owners were none the wiser.

 

I always adhered to the spec on mine, and once needed to buy the correct Dexos2 oil from the dealership. Gave them year, make, model, engine, and the parts guy comes back with 5w30 Dexos1. Nope, I said, that's not right. He clicked around in the computer and wrote down a different part number. I only needed 2 quarts, and that's all he had in stock. Casually, I asked what they use for service fills on these trucks, and he replied we use Mobil 1 here for synthetic, 5w30 all comes out of the same bulk stock we use in all the vehicles that specify it. Huh.


Turns out, that's not unique. Lots of 2.8 guys see on their invoices bulk oil fill or the wrong spec being used.

 

Point is....if you take that new Duramax to a chevy dealer for "free" service, make absolutely darn sure they're using the correct spec (Dexos D, now?) and document it if there's ever a warranty issue.

Edited by NorthskyblueT1
  • Like 1
speedjunky78 Enthusiast

speedjunky78

Posted
  • Author
Posted

Thanks everyone I was just curious. I used to do all my own oil changes, but as my kids have gotten older and my work schedule more demanding, my weekends are not "my" weekends any longer, so having the normal services done on the vehicle have fallen to either my trusted mechanic, or the stealership.

 

I haven't had any issues with my local dealership in the past. We used to have a Cadillac SRX, that we took to the dealership (same as the Chevy), never had an issue with them. They always offered a loaner car (cause it was Caddy), but the Chevy side did the service. Not that I'll be going there for anything other than warranty work and the first service, but they haven't been terrible to deal with.

 

Also, since I bought my truck from a dealership that's nearly 2 hours away, it wouldn't have mattered if they included 10 services with the truck, I'm not driving back out there for service, just like I wasn't driving back out there for ceramic coating. Just wasn't going to happen.

 

Thanks everyone. This is a great forum and I'm excited to be a part of it.

  • Like 1
DJ LOUVIERE New Member

DJ LOUVIERE

Posted
Posted
On 8/17/2021 at 11:48 PM, speedjunky78 said:

I just bought my 2021 1500 RST Z71 3.0L Duramax. At the dealership they didn't say anything about included maintenance in the warranty or anything like that. I didn't buy the extended warranty or any other F&I plans that were offered as I find them to be ridiculously over priced and pure profit for the dealer (I'm not against profit, just shady profit).

 

I'm wondering, does the purchase of my truck include any services for free? Like when I purchased my CPO Acadia a few years back it came with 3 oil changes. Do they still do that with new purchases of vehicles or am I smoking the good stuff and need to come back down to earth?

 

Thanks in advance.

I know there wasn’t any unless you paid for it in the extended warranty. It would be purely up to the dealership to offer it. Nothing is free anymore  

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Latest Articles

  • Posts

    • Black02Silverado
      Post your UOA, (used oil analysis) here

      By Black02Silverado · Posted

      Here's the second UOA on my 22 Wrangler with the Ecodiesel. This has 5k miles on AMSOIL Signature Series DEO 5w-40. The first one was dealer installed oil, no clue what it was, the second is what AMSOIL recommended, European FS 5w-40, Most of the Ecodiesel world is showing great results using the European MS 5w-40, I figured I would see how the DEO works. This is using an Ecoguard oil filter. It's my understanding this engine likes to shed aluminum.  We will see. So far I don't think this is too bad.    
    • revmanii
      Disable DRL's

      By revmanii · Posted

      I'm surprised nobody seems to offer a solution like the start/stop device I put in my new truck. Remembers my setting when shutdown. And while it still starts up in start/stop, it stores/evaluates what mode it was in when shut down and will change it whithin a second or 2 of startup. It'd be nice to have something like that for the DRLs.
    • btm
      Sunroof Drain Hole Entry & Exit Location (w/ Pictures)

      By btm · Posted

      2015 Sierra 1500 here. Leaks from the sunroof to front driver side and soaks carpet. How do I fix this? Thanks!
    • Atlas
      Wow I'm in a pickle. (Broke down truck) and a story.

      By Atlas · Posted

      I will be doing that for sure, but I need to solve who has/ where I can find a bidirectional scan tool that will support OBD 1.5. I'm kicking myself because I ebay'ed a Snap On MT2500 that I didn't think I'd ever need anymore. D'oh!! I'd rather not buy another, so I'll contact a few local shops to see if they have one and how much they'd want to do the procedure. I'd rather have the ability to do it myself... I wish there was a modern tool that could do it all, but I'd have no idea what to buy.   The theory with the pulled timing is that it mimics a rich condition. The delayed spark causes incomplete burn and the O2 sensor picks up low oxygen levels. That's interpreted as a rich condition so the PCM pulls fuel and that shows up in the deeply negative fuel trims.
    • Chuck FB
      Joke Thread

      By Chuck FB · Posted

      An ultra wealthy man had the most beautiful daughter. But, there was a problem. Everything she touched would melt in her hands. No matter what, Metal, Wood, Stone. Anything she touched would melt. She could not feed herself. Because of this, men were afraid of her. Nobody would dare marry her. Her father was despaired. What could he do to help his daughter? He consulted doctors, scientists and anybody who could solve this problem. Finally one of them said, "If your daughter touches one thing that does not melt in her hands, she will be cured." He was overjoyed and came up with a plan. The next day, he held a competition. Any man who could bring his daughter an object that would not melt in her hands would be given billions of dollars to marry her. Three extremely intelligent and handsome young men took up the challenge. The first brought a very heavy steel rod, But alas, when the she touched it, it completely melted in a matter of seconds. He sadly went away. The second brought a beautiful diamond, knowing diamonds were one of the hardest substance in the world and would not melt. But alas, once she held it in her hand, it melted. He too was sent away disappointed. So now, there was one left He was very nervous & sweating. He approached the daughter & said, “put your hand in my pants pocket and feel what is in there." She did exactly what he asked. She felt something very hard. She held it in her hand, squeezing it as hard as she could. It did not melt & remained extremely hard. Her father was overjoyed. Everybody was overjoyed. She was finally cured. Nothing never, ever melted in her hand again. They married and they both lived happily ever after, raising a wonderful family. Question: What was in the the groom’s pants pocket??? Answer below ↓ M&Ms of course! They melt in your mouth, not in your hand. What on earth were you thinking?

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...