Jump to content

GM Customer Service postings

mrjulian416
 Share

Recommended Posts

mrjulian416 Enthusiast

mrjulian416

Posted
Posted

So from time to time we all see GM Customer Service post on a thread that they are disappointed that someone is having trouble with their truck and to reach out to them for further assistance.

 

Has anyone ever received real help on an issue by reaching out to the GM Customer Service account after they showed up in a thread? 

BuckWallace Enthusiast

BuckWallace

Posted
Posted

I'm pretty sure they just reach out to your dealer and set up an appointment. Any escalation probably happens through the dealer. Someone correct me if they've had a different experience.

Another JR Senior Enthusiast

Another JR

Posted
Posted
2 hours ago, BuckWallace said:

I'm pretty sure they just reach out to your dealer and set up an appointment. Any escalation probably happens through the dealer. Someone correct me if they've had a different experience.

Yup. No real help whatsoever via that email contact in my experience.  I find it comical to see an extended thread with multiple people having the same issue and then some poster uses a magic word and the GM customer service message suddenly offers help to that person, but nobody else. Someone denied it was a bot in the past but I don’t buy it.
 

The GM customer service telephone line people can drive something to be reconsidered by the dealer by making sure the dealer has all the relevant GM info, but that may not change the answer you get. 
 

In my experience the thing that most reliably brings an end to the “could not duplicate” and “we don’t know how to fix it” dispositions is the expiration of your warranty. 

  • Like 2
mrjulian416 Enthusiast

mrjulian416

Posted
  • Author
Posted
13 minutes ago, Another JR said:

In my experience the thing that most reliably brings an end to the “could not duplicate” and “we don’t know how to fix it” dispositions is the expiration of your warranty. 

 

Ain't that the truth

64BAwagon Senior Enthusiast

64BAwagon

Posted
Posted

Neither have any real authority to do anything other than contact the dealer and tell them you are disgruntled which they likely already know. . Many of the call center people aren't even in the U.S. They are an electronic buffer to try to appease you but in the end dont really have the resources or authority to do anything real. 

 

  • Thanks 1

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Latest Articles

  • Posts

    • Tyler Gibbs
      Travel Trailer 2024 2500 HD 6.6 Gas Engine ?

      By Tyler Gibbs · Posted

      The curb weight on a 1 ton crew cab long bed is around 7k lbs.  Now, I don't know where you went to school but 9k is not more than 2x 7k lbs. More than 2x 7k lbs would be 14k+.   With that said, obviously yes you're going to feel a 9k lb trailer when slowing down.  I already said, when accelerating.  When changing lanes?  No.  But if you look at the context of what was quoted, the original person said, "after a mile or two..." which means that would be after the accelerating portion and you're driving a generally steady pace.  Please do learn to read and comprehend.
    • sFrank
      2026 Silverado Range AFM DFM ECU loaction

      By sFrank · Posted

      So I purchased the Range unit for my 2026 and I am seeing different locations suggested for the ECM . Can anyone confirm wither under hood, left side or right side or behind the wheelwell?
    • No F-bdy Bs
      Dave's Auto (custom engine builder) tear down of L8T

      By No F-bdy Bs · Posted

      Like I've said before. Di and Carbon buildup is not that big of a concern. Engine had minimal buildup, and that engine was obviously not super well maintained. Do regular oil changes, and you're gtg as long as the rest of the truck lasts. Also, the High Pressure FP that people ****** about, but can't tell you why.  Now, I wish they'd trash the variable oil pump. No real world issues with them, but I'll gladly eat whatever miniscule MPG it's saving me in favor of more oil at all RPMs.    Curious to see his assessment of the 7.3 compared to the 6.6. I expect he'll praise the port inj, but from a structural standpoint, the 6.6 is as robust as any engine out there.    Not to take away from the 7.3. I feel it's equally as good as the 6.6.     As to heat on the rear cyls, I'd have to see numerous examples before I'd say it's an issue. Especially not knowing the history of that engine. For all is known, they could have blown a rad hose, and ran it hot, and the 2 rear cyls may be the first to get hot in a low coolant situation, but not be an issue aside from that. 
    • Donstar
      Navigating senior years.

      By Donstar · Posted

      "Life is getting back to normal."    I'm driving again and all new joints are operating as expected for this stage of recovery.   My most recent joint replacement still requires a lot of attention but experience has taught me that time will quiet the remaining pain.  I joked with my surgeon that another joint replacement would take my mind off my most recent surgery and he responded by saying the next will be a hip!  There are no plans for another surgery but, unlike me, I don't think he was joking!  I certainly wouldn't refuse further replacement  if required but hope to spend time out of the "post-op"  period.  I can't stress enough that if you have been recommended for total hip, knee or shoulder replacement that you welcome the offer.  Post-op "recovery" may sound daunting and painful, however, this is far better than the insidious erosion of mobility you are currently experiencing.  Imagine what it would feel like to wake up most mornings feeling better and more mobile than you did the previous day!  Prior to my first surgery in June 2025, even getting out of bed was becoming a formidable task.  Since the day after my first surgery, I get out of bed everyday easily and unassisted.  Making the switch to feeling a little better each day rather than a little worse, is hugely motivating!
    • Coastie05
      ‘25 Silverado purchase- back to dealership for bumper/radio issue

      By Coastie05 · Posted

      Hope it all works out for you. 

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...