Interior Door Handle

[mc7719]

Anyone else have the problem of the chrome lifting off the interior drivers door handle? The chrome that's peeling is razor sharp and decided to slice up my finger... its like a paper cut, didnt even realize it til I saw the blood drip!

 

Its a GMT900 Sierra with the SLT interior... And its out of bumper-to-bumper warranty of course....

[250motorsportz]

Happened to a previous vehicle of ours. Just called the dealer and told them I need the inside driver side door pull - I believe it was like $30 or something and came in over night. Was a simple 10-15minute install, however the GMT-900 SLT/LTZ door panels can be a PITA the first time...good luck!

[MS3DALE]

Anyone else have the problem of the chrome lifting off the interior drivers door handle? The chrome that's peeling is razor sharp and decided to slice up my finger... its like a paper cut, didnt even realize it til I saw the blood drip!

 

Its a GMT900 Sierra with the SLT interior... And its out of bumper-to-bumper warranty of course....

 

 

xTooltipElement

Service Information 2007 GMC Truck Sierra - 4WD | Sierra, Silverado VIN C/K Service Manual | Document ID: 2525223

--------------------------------------------------------------------------------

 

#09239A: Special Coverage Adjustment - Front and Rear Chrome Interior Door Handle Lever - (Aug 25, 2010)

 

 

Subject: 09239A - Special Coverage Adjustment - Front and Rear Chrome Interior Door Handle Lever

 

 

Models: 2007 Cadillac Escalade, Escalade ESV, Escalade EXT

 

2007 Chevrolet Avalanche, Silverado, Suburban, Tahoe

 

2007 GMC Sierra, Yukon, Yukon XL

 

Equipped with Chrome Interior Door Handles

 

 

Condition

Some customers of 2007 model year Cadillac Escalade, Escalade ESV, Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, Tahoe; GMC Sierra, Yukon, and Yukon XL vehicles may comment about peeling on the top surface of the front or rear chrome interior door handle(s). A chrome plating irregularity combined with direct sunlight exposure may cause the plating to separate from the top surface of the handle on certain vehicles.

 

Special Coverage Adjustment

This special coverage covers the condition described above for a period of 10 years or 100,000 miles (160,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership or mileage.

 

Dealers are to replace the front and/or rear chrome interior door handle levers if signs of peeling are present. The repairs will be made at no charge to the customer.

 

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after July 16, 2010, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to July 16, 2010, must be submitted to the Service Contract provider.

 

Vehicles Involved

Involved are certain 2007 model year Cadillac Escalade, Escalade ESV, Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, Tahoe; GMC Sierra, Yukon, and Yukon XL vehicles built within the following VIN breakpoints:

 

Year

Division

Model

From

Through

 

2007

Cadillac

Escalade

7R100158

7R265673

 

2007

Cadillac

Escalade ESV

7R136311

7R265671

 

2007

Cadillac

Escalade EXT

7G100001

7G182404

 

2007

Chevrolet

Avalanche

7G100002

7G182398

 

2007

Chevrolet

Silverado

71500004

71500348

 

2007

Chevrolet

Suburban

7G100004

7G182415

 

2007

Chevrolet

Suburban

7J100041

7J242249

 

2007

Chevrolet

Suburban

7R136280

7R265664

 

2007

Chevrolet

Tahoe

7J100002

7J242238

 

7R100001

7R265666

 

2007

GMC

Sierra

71500001

71500353

 

2007

GMC

Yukon

7J100001

7J242246

 

7R100041

7R265672

 

2007

GMC

Yukon XL

7J108390

7J242248

 

7R137014

7R265658

 

 

Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Investigate Vehicle History link on the Global Warranty Management application within GlobalConnect. Special Coverage Adjustments are displayed in the Applicable Warranties section.

 

Parts Information

Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).

 

Part Number

Description

Qty/ Vehicle

 

88880051

Handle Kit, Frt S/D I/S (inc. 2 door handle levers) (also used for rear doors)

1-2

 

 

Customer Notification

General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).

 

Service Procedure

Note: Replace door handle levers if signs of peeling are present.

 

Note: The handle kit contains two door handle levers, replace both sides.

 

Front Side Door Inside Handle Replacement

Remove the driver and passenger front side door inside handles. Refer to Front Side Door Inside Handle Replacement in SI.

Place front door inside handles on a work bench.

 

 

 

Note: Using the punch and hammer, strike the rounded end of the roll pin to loosen the roll pin. The head of the roll pin should protrude from the handle housing. Remove the roll pin with pliers as shown in the illustration.

 

Using a punch, hammer, and pliers, remove the roll pin from the inside door handle.

Discard the roll pin.

 

 

 

Install the new roll pin that is included in the door handle kit, P/N 88880051.

Install the front side door inside handles. Refer to Front Side Door Inside Handle Replacement in SI.

Rear Side Door Inside Handle Replacement

Remove the driver and passenger rear side door inside handles. Refer to Rear Side Door Inside Handle Replacement in SI.

Place rear side door inside handles on a work bench.

 

 

 

Note: Using a punch and hammer, strike the rounded end of the roll pin to loosen the roll pin. The head of the roll pin should protrude from the handle housing. Remove the roll pin with pliers as shown in the illustration.

 

Using a punch, hammer, and pliers, remove the roll pin from the inside door handle.

Discard the roll pin.

 

 

 

Install the new roll pin that is included in the door handle kit, P/N 88880051.

Install the rear side door inside handles. Refer to Rear Side Door Inside Handle Replacement in SI.

 

 

* The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer.

 

Customer Reimbursement - For US

All customer requests for reimbursement for previous repairs for the special coverage condition will be handled by the Customer Assistance Center, not by dealers.

 

A General Motors Customer Reimbursement Procedure and Claim Form is included with the customer letter.

 

Important: Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.

 

Customer Reimbursement - For Canada

Customer requests for reimbursement of previously paid repairs to correct the condition covered under this Special Coverage are to be submitted to the dealer prior to or by July 31, 2011. Repairs must have occurred within 10 years of the date the vehicle was originally placed in service.

 

When a customer requests reimbursement, they must provide the following:

 

• Proof of ownership at time of repair.

 

 

• Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.

 

 

If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.

 

July 2010

Dear GM Customer:

 

As the owner of a 2007 model year Cadillac Escalade, Escalade ESV, Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, Tahoe; GMC Sierra, Yukon, or Yukon XL vehicle, your satisfaction with our product is very important to us.

 

This letter is intended to make you aware that some 2007 model year Cadillac Escalade, Escalade ESV, Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, Tahoe; GMC Sierra, Yukon, and Yukon XL vehicles may have a peeling condition on the top surface of the front or rear chrome interior door handle(s) that could create a rough edge. A chrome plating irregularity combined with direct sunlight exposure may cause the plating to separate from the top surface of the handle.

 

Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above.

 

What We Have Done: General Motors is providing owners of 2007 model year Cadillac Escalade, Escalade ESV, Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, Tahoe; GMC Sierra, Yukon, and Yukon XL vehicles with additional protection for the front and rear chrome interior door handles. If this condition occurs on your 2007 model year Cadillac Escalade, Escalade ESV, Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, Tahoe; GMC Sierra, Yukon, or Yukon XL within 10 years of the date your vehicle was originally placed in service or 100,000 miles (160,000 km), whichever occurs first, the condition will be repaired for you at no charge . Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.

 

What You Should Do: Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference.

 

Reimbursement: The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for the special coverage condition. Your request for reimbursement, including the information and documents mentioned on the enclosed form, must be received by GM by July 31, 2011.

 

If you have any questions or need any assistance to better understand related repairs, please contact your dealer. If you have questions related to a potential reimbursement, please contact the appropriate Customer Assistance Center at the number listed below.

 

Division

Number

Text Telephones (TTY)

 

Cadillac

1-866-982-2339

1-800-833-2622

 

Chevrolet

1-800-630-2438

1-800-

 

GMC

1-866-996-9463

1-800-462-8583

 

Guam

1-671-648-8450

 

 

Puerto Rico - English

1-800-496-9992

 

 

Puerto Rico - Español

1-800-496-9993

 

 

Virgin Islands

1-800-496-9994

 

 

 

We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.

 

Scott Lawson

 

Director,

 

Customer and Relationship Services

[mc7719]

Holy crap! Thank you for posting this!

Off I go to my local dealer!

[pm26]

GMT 800 series did not have chrome plated inner door handles. They are just black plastic. No peeling.

[MS3DALE]

GMT 800 series did not have chrome plated inner door handles. They are just black plastic. No peeling.

 

Yeah,The GMT900's with WT/LT/SLE trim level still have Black handles as well.

[[email protected]]

Didn't the gmt-800 escalades have chrome door handles on the inside that were just like silverado ones, but chrome?

[mc7719]

So apparently mine doesn't fall into the range of VIN #'s listed in the bulletin. Apparently only the 352 Sierra's listed in the bulletin (VIN 71500001-71500353) are included. (My last 8 digits start with 716...) I find it hard to believe out of the 100,000 (or whatever) Sierra's they made for 2007, only 352 are covered by the bulletin, but oh well.

 

So, they want $120 to change both front door handles.

[MS3DALE]

Didn't the gmt-800 escalades have chrome door handles on the inside that were just like silverado ones, but chrome?

 

I believe they do,I think even the Denali's do also.

[700 sportsman]

I'd look to ebay, or elsewhere and do the install yourself if you feel confident.

[mc7719]

I'd look to ebay, or elsewhere and do the install yourself if you feel confident.

 

The handles themselves were only $30 for the pair. I've removed the door panels on my old 96, but these things look a whole lot more complex LOL

[zcs626]

I'd look to ebay, or elsewhere and do the install yourself if you feel confident.

 

The handles themselves were only $30 for the pair. I'm removed the door panels on my old 96, but these things look a whole lot more complex LOL

 

 

its not hard man. dont pay the dealer that much.

[ColoradoSkiCountry]

the handles on my 07 sierra started doing the same thing to me. Took it in, they replaced them both no questions asked and even gave an apology. (was under warranty though)

[jpetrey]

Anyone else have the problem of the chrome lifting off the interior drivers door handle? The chrome that's peeling is razor sharp and decided to slice up my finger... its like a paper cut, didnt even realize it til I saw the blood drip!

 

Its a GMT900 Sierra with the SLT interior... And its out of bumper-to-bumper warranty of course....

 

 

xTooltipElement

Service Information 2007 GMC Truck Sierra - 4WD | Sierra, Silverado VIN C/K Service Manual | Document ID: 2525223

--------------------------------------------------------------------------------

 

#09239A: Special Coverage Adjustment - Front and Rear Chrome Interior Door Handle Lever - (Aug 25, 2010)

 

 

Subject: 09239A - Special Coverage Adjustment - Front and Rear Chrome Interior Door Handle Lever

 

 

Models: 2007 Cadillac Escalade, Escalade ESV, Escalade EXT

 

2007 Chevrolet Avalanche, Silverado, Suburban, Tahoe

 

2007 GMC Sierra, Yukon, Yukon XL

 

Equipped with Chrome Interior Door Handles

 

 

Condition

Some customers of 2007 model year Cadillac Escalade, Escalade ESV, Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, Tahoe; GMC Sierra, Yukon, and Yukon XL vehicles may comment about peeling on the top surface of the front or rear chrome interior door handle(s). A chrome plating irregularity combined with direct sunlight exposure may cause the plating to separate from the top surface of the handle on certain vehicles.

 

Special Coverage Adjustment

This special coverage covers the condition described above for a period of 10 years or 100,000 miles (160,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership or mileage.

 

Dealers are to replace the front and/or rear chrome interior door handle levers if signs of peeling are present. The repairs will be made at no charge to the customer.

 

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after July 16, 2010, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to July 16, 2010, must be submitted to the Service Contract provider.

 

Vehicles Involved

Involved are certain 2007 model year Cadillac Escalade, Escalade ESV, Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, Tahoe; GMC Sierra, Yukon, and Yukon XL vehicles built within the following VIN breakpoints:

 

Year

Division

Model

From

Through

 

2007

Cadillac

Escalade

7R100158

7R265673

 

2007

Cadillac

Escalade ESV

7R136311

7R265671

 

2007

Cadillac

Escalade EXT

7G100001

7G182404

 

2007

Chevrolet

Avalanche

7G100002

7G182398

 

2007

Chevrolet

Silverado

71500004

71500348

 

2007

Chevrolet

Suburban

7G100004

7G182415

 

2007

Chevrolet

Suburban

7J100041

7J242249

 

2007

Chevrolet

Suburban

7R136280

7R265664

 

2007

Chevrolet

Tahoe

7J100002

7J242238

 

7R100001

7R265666

 

2007

GMC

Sierra

71500001

71500353

 

2007

GMC

Yukon

7J100001

7J242246

 

7R100041

7R265672

 

2007

GMC

Yukon XL

7J108390

7J242248

 

7R137014

7R265658

 

 

Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Investigate Vehicle History link on the Global Warranty Management application within GlobalConnect. Special Coverage Adjustments are displayed in the Applicable Warranties section.

 

Parts Information

Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).

 

Part Number

Description

Qty/ Vehicle

 

88880051

Handle Kit, Frt S/D I/S (inc. 2 door handle levers) (also used for rear doors)

1-2

 

 

Customer Notification

General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).

 

Service Procedure

Note: Replace door handle levers if signs of peeling are present.

 

Note: The handle kit contains two door handle levers, replace both sides.

 

Front Side Door Inside Handle Replacement

Remove the driver and passenger front side door inside handles. Refer to Front Side Door Inside Handle Replacement in SI.

Place front door inside handles on a work bench.

 

 

 

Note: Using the punch and hammer, strike the rounded end of the roll pin to loosen the roll pin. The head of the roll pin should protrude from the handle housing. Remove the roll pin with pliers as shown in the illustration.

 

Using a punch, hammer, and pliers, remove the roll pin from the inside door handle.

Discard the roll pin.

 

 

 

Install the new roll pin that is included in the door handle kit, P/N 88880051.

Install the front side door inside handles. Refer to Front Side Door Inside Handle Replacement in SI.

Rear Side Door Inside Handle Replacement

Remove the driver and passenger rear side door inside handles. Refer to Rear Side Door Inside Handle Replacement in SI.

Place rear side door inside handles on a work bench.

 

 

 

Note: Using a punch and hammer, strike the rounded end of the roll pin to loosen the roll pin. The head of the roll pin should protrude from the handle housing. Remove the roll pin with pliers as shown in the illustration.

 

Using a punch, hammer, and pliers, remove the roll pin from the inside door handle.

Discard the roll pin.

 

 

 

Install the new roll pin that is included in the door handle kit, P/N 88880051.

Install the rear side door inside handles. Refer to Rear Side Door Inside Handle Replacement in SI.

 

 

* The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer.

 

Customer Reimbursement - For US

All customer requests for reimbursement for previous repairs for the special coverage condition will be handled by the Customer Assistance Center, not by dealers.

 

A General Motors Customer Reimbursement Procedure and Claim Form is included with the customer letter.

 

Important: Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.

 

Customer Reimbursement - For Canada

Customer requests for reimbursement of previously paid repairs to correct the condition covered under this Special Coverage are to be submitted to the dealer prior to or by July 31, 2011. Repairs must have occurred within 10 years of the date the vehicle was originally placed in service.

 

When a customer requests reimbursement, they must provide the following:

 

• Proof of ownership at time of repair.

 

 

• Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.

 

 

If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.

 

July 2010

Dear GM Customer:

 

As the owner of a 2007 model year Cadillac Escalade, Escalade ESV, Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, Tahoe; GMC Sierra, Yukon, or Yukon XL vehicle, your satisfaction with our product is very important to us.

 

This letter is intended to make you aware that some 2007 model year Cadillac Escalade, Escalade ESV, Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, Tahoe; GMC Sierra, Yukon, and Yukon XL vehicles may have a peeling condition on the top surface of the front or rear chrome interior door handle(s) that could create a rough edge. A chrome plating irregularity combined with direct sunlight exposure may cause the plating to separate from the top surface of the handle.

 

Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above.

 

What We Have Done: General Motors is providing owners of 2007 model year Cadillac Escalade, Escalade ESV, Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, Tahoe; GMC Sierra, Yukon, and Yukon XL vehicles with additional protection for the front and rear chrome interior door handles. If this condition occurs on your 2007 model year Cadillac Escalade, Escalade ESV, Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, Tahoe; GMC Sierra, Yukon, or Yukon XL within 10 years of the date your vehicle was originally placed in service or 100,000 miles (160,000 km), whichever occurs first, the condition will be repaired for you at no charge . Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.

 

What You Should Do: Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference.

 

Reimbursement: The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for the special coverage condition. Your request for reimbursement, including the information and documents mentioned on the enclosed form, must be received by GM by July 31, 2011.

 

If you have any questions or need any assistance to better understand related repairs, please contact your dealer. If you have questions related to a potential reimbursement, please contact the appropriate Customer Assistance Center at the number listed below.

 

Division

Number

Text Telephones (TTY)

 

Cadillac

1-866-982-2339

1-800-833-2622

 

Chevrolet

1-800-630-2438

1-800-

 

GMC

1-866-996-9463

1-800-462-8583

 

Guam

1-671-648-8450

 

 

Puerto Rico - English

1-800-496-9992

 

 

Puerto Rico - Español

1-800-496-9993

 

 

Virgin Islands

1-800-496-9994

 

 

 

We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.

 

Scott Lawson

 

Director,

 

Customer and Relationship Services

 

 

 

Here is the response to my inquiry about this issue:

Thank you for contacting the Chevrolet Customer Assistance Center. I understand that you're requesting that your 2007 Chevrolet Avalanche be included on Special Coverage 09239 Front Rear Chrome Int Door Handle.

 

 

 

I am sorry to hear that your vehicle was not included on the list of vehicles affected by peeling of the Chrome on the inside door handles. Please know that special coverages are Vehicle Identification Number (VIN) specific and not all vehicles with the same year, make and model are included. Your vehicle was not built on the plant that manufactured 2007 Chevrolet Avalanche's that may experience this condition within 10 years or 100,000 miles. I apologize if our decision was not in accordance to your wishes but we will no longer address communication pertaining to this issue.

 

 

 

If you should need to contact us in the future for other concerns on your vehicle or your dealership, simply reply to this message or call our Chevrolet Customer Assistance Center at (800) 222-1020. Customer Relationship Specialists are available Monday through Saturday from 8:00 a.m. to 9:00 p.m. Eastern Time.

 

 

 

Sincerely,

 

 

 

The Chevrolet Consumer Support Team

[Metro12]

".......but we will no longer address communication pertaining to this issue."

 

Wow, thats not even a polite way of saying, "don't even think of trying to ask again nicely, or further explain the problem, because we don't give a shit!"