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Can I take my GMC to a Chevrolet dealership for service?


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I hate to say it but my first oil change on my silverado was done at a dodge dealership. The GM dealers here didn't want to do it on a saturday (they can sell em to you on a saturday but think you can get it serviced! HA!) so i bought the oil and drove home about 2 hours away and got the local dodge dealer to do the change. If it wasnt -35C at the time i would have just done it myself.

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My aunt had an Oldsmobile that sheard the pully off of the water pump under warranty. We stopped at the local Chevy dealer when it was getting towed and the service manager said that he had the part and could have it fixed in an hour, but it would be out of pocket. He said GM wouldn't reimburse him for working on an Olds and wouldn't reimburse him for the tow. We knew the service manager personally and he still wouldn't do it.

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The only GM dealership we have in town now is a Buick/GMC dealer and they will work on any GM product. They're very customer focused (small town).

 

DEWFPO

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for normal service work it will be no prob, for warranty work its useually a no as strange as that is, unless its an extenuating circumstance

 

 

I have never been denied warranty work from any GM dealer. Same goes for plymouth and dodge cars. No where does it say you must return to the selling dealer. When they deny it, give GM customer service a call from that dealers service counter, using their phone.

 

I had a cavalier years ago that had a vibration underneath the car, I went to the local pontiac dealer (about half mile from the chev dealer that I bought from), told them about the noise. I left the car there, and they fixed it. Couple of months later, the carpet on the drivers side had a bald spot under the clutch, Pontiac dealer fixed that as well. Again, issue what so ever with not buying the car from them.

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Sure, if you have a good dealer.

 

I have a very good GMC dealer where we bought our '07 Sierra and '11 Acadia.

 

They also do all the service on our '03 Monte Carlo and '08 Pontiac G6. They have no problem getting parts or knowing what to do to repair / maintain the Chevrolet and Pontiac.

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With the closing of our GM dealer in town I have been bringing my GMC to the Chev dealer in

another town....refused to use the GMC dealer that was on the same street ...not an issue and all work was warranty covered.

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I have bought 2 cars from the gmc/pontiac/buick dealer, service dept is horrible. I have bought 4 cars from the local chevy dealer, they tend to not get things fixed on the first try BUT they are always friendly and cheeful, offer a rental, and I feel like they actually appreciate me, the gmc dealer in this town almost acts like they are offended I dare show back up to the show room floor for any other issue other than buying a new vehicle....The Chevrolet dealer has always eventually gotten the problem fixed though, they get an A for effort!

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