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Order placed on 2/17/14

Cliff14Denali

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AaronIROCZ Enthusiast

AaronIROCZ

Posted
Posted

 

 

Aaron - I thought the same thing. I even asked the GM rep twice if he was sure the TPW was still 3/31 and he said yes. I also asked what status code it was at but he didn't have that info. I am going to do the chat this morning to see what they say. I will post an update later.

 

I have the full VIN and I decoded it last night and it matches the config of my truck (chassis, engine, etc.). It is built (or to be built) in Mexico at the Silao plant. Really wish it was built in the USA but I didn't have the ability to pick that when I ordered.

 

Anyone from GM - can you please comment back if this is normal to get the VIN over a week before the TPW?

 

I have also found errors on the GM order tracking info so what they show might not have been updated yet. When I ordered my truck and it finally shipped GM showed it was in the Rail yard in Kansas City for around 5 days, I then went to my dealer to check in on if they can speed up the process. My salesman checked my order and it still showed in Kansas City, we then drove the lot to make sure and sure enough it was sitting there on the lot from earlier that day. So take it for what it's worth but it is not always accurate. It must be a crew cab as all crew cabs are built in Silao Mexico.

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bdbake01 Senior Enthusiast

bdbake01

Posted
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If you have a VIN, it's either built or very very near complete. Unless GM has changed something recently, the VIN is assigned by their master inventory system when the vehicle is in the first QA/QC station. This is also when ownership transfers to the transportation company's holding account.

Sooperdave Enthusiast

Sooperdave

Posted
Posted

 

I have also found errors on the GM order tracking info so what they show might not have been updated yet. When I ordered my truck and it finally shipped GM showed it was in the Rail yard in Kansas City for around 5 days, I then went to my dealer to check in on if they can speed up the process. My salesman checked my order and it still showed in Kansas City, we then drove the lot to make sure and sure enough it was sitting there on the lot from earlier that day. So take it for what it's worth but it is not always accurate. It must be a crew cab as all crew cabs are built in Silao Mexico.

Jeez, so your truck was sitting on the lot while the system showed it was in a totally different state?! Thats weak! But I guess it's good you found it rather than it actually still in KS. lol

ryguy609 Enthusiast

ryguy609

Posted
Posted

So now I'm not sure what is going on. I did the GMC chat this morning and talked with a rep that said the TPW is still 3/31 and they didn't have a VIN associated with the order. I gave her the VIN that the rep gave me over the phone and she said she would note it. I don't know what to think now. :-/

IndyAJW Enthusiast

IndyAJW

Posted
Posted

I feel your pain...I was told I was at 3400 with a TPW of 3/31 last saturday. On Tuesday I inquired again, and the information was confirmed. Fast forward to today...I was told by an agent that there were two screens showing different information. One screen still had 3400 & TPW 3/31...the other screen she said had 3100 and a TPW of 4/14!

 

She took a few minutes to contact someone else to confirm one or the other and then came back to me to say that the new info is correct, and that the original info was incorrect due to a bug in the system.

 

pretty much ruined my day...i seemed to be making progress and getting closer. Now I'm not sure where it stands.

 

Guess I better just suck it up and enjoy the rest of the ride...man, the time, it's jus standing still LOL

GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted

Hi ryguy609,

 

We'd be happy to look into the status of your order for you. To answer your question, the VIN is available after the vehicle has been built. I'd like to assist you further, please send me a private message here on the site!

 

Thank you,

 

Andraya R.

GM Customer Care

ryguy609 Enthusiast

ryguy609

Posted
Posted

Hi ryguy609,

 

We'd be happy to look into the status of your order for you. To answer your question, the VIN is available after the vehicle has been built. I'd like to assist you further, please send me a private message here on the site!

 

Thank you,

 

Andraya R.

GM Customer Care

PM sent.

Cliff14Denali Enthusiast

Cliff14Denali

Posted
  • Author
Posted

I received word that my truck was produced today and I now have the Vin #. How long typically does it take for dealer delivery?

Z45 Senior Enthusiast

Z45

Posted
Posted

2-3 weeks with it being closer to 3 due your location being a long way from the final assembly plant.

Coach Hill Enthusiast

Coach Hill

Posted
Posted

I received word that my truck was produced today and I now have the Vin #. How long typically does it take for dealer delivery?

Cliff,

 

I got the same message from my dealer yesterday morning. My TPW was this week. On a whim, I decided to do the GMC chat thing yesterday afternoon. The rep told me at that time that my truck was on a train headed to the distribution center in SC. It appears that mine may have been built earlier than was expected unless it was built early Sunday morning. Who knows? I'm just really ready for it to reach me!

Sooperdave Enthusiast

Sooperdave

Posted
Posted

I received word that my truck was produced today and I now have the Vin #. How long typically does it take for dealer delivery?

I'm on day 16. Built and shipped from the Indiana plant to Louisiana.

Cliff14Denali Enthusiast

Cliff14Denali

Posted
  • Author
Posted

Just chatted with GMC and they said that I am at broadcast code 4000 which is Vehicle Available to Ship. That is great news, most likely have my other truck sold by this weekend so it's just a matter of when the dealer gets it.

Cliff14Denali Enthusiast

Cliff14Denali

Posted
  • Author
Posted

I'm on day 16. Built and shipped from the Indiana plant to Louisiana.

Day 16 on which broadcast code?? 4000??

ryguy609 Enthusiast

ryguy609

Posted
Posted

Got an email from my dealer today that my truck has been produced and he provided me with the last 8 of the VIN. I confirmed with gmc chat. So my truck that had a TPW of 3/31 (confirmed as recently as this past Friday) was already made. The VIN last 8 provided by my dealer matches the VIN that the GM rep gave me over the phone a week or two ago that no one had any knowledge of at GM.

 

I'm really happy that it was done sooner and I hope it gets to me quickly. GM said it was scheduled for transport from a port in Mexico in the next couple of days.

 

More reason that GM needs order tracking with more info available to the customer over the web. I can track a $1,000 computer from Dell to my house but not a $55,000 truck. Come on GM let's get with it.

Cliff - our vehicles may be shipped together. :)

Sooperdave Enthusiast

Sooperdave

Posted
Posted

Day 16 on which broadcast code?? 4000??

4800 was the event code but as of today it should be at 5000!! My salemans called me and said it was in. Going to pickup my pickup tonight! lol

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