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In the market but hesitant on GM Again....


mike94silverado

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Well I decided to replace my Malibu with another truck.... I just have had such poor experience with the customer service side of GM that I am really hesitant dropping 40 grand I know on my current truck the "care" ended with the warranty and the same with the dealer damaged 11 Silverado lease..... Just thinking out loud it's been nagging at me

 

 

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I have two 2014's from two different dealers. One is gold one is not.

I would find out about the customer service before you take the jump not all dealers are equal.

 

Also go read the 2014 vibration issue thread before you take the dive.

http://www.gm-trucks.com/forums/topic/153186-shake-or-vibration-issues/

 

I have driven 5 2014's now. Look for a small amount of vibration in the steering column at highway speeds on smooth roads. 2 of the trucks I have been in had no vibration. 1 had minimal. Two of them had quit a bit. Unfortunately I own two and 1 has the vibration issue and 1 does not.

 

Do not buy the truck if you feel any vibration at all in the steering column, even a little it will get worse.

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Ryan both... And thanks for the tips on the vibrations... I drove a Tundra this morning the dealer is awesome and Toyota corporate treated my parents well when they had an issue... Just don't know if I can go tundra... I've got a couple of months to decide I love my 2010 sierra and not getting rid of it or anything just replacing the wife's vehicle

 

 

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  • 11 months later...

I have a 2014 gmc all terrain package with unresolved vibration issues with a new complete reared also new ring and pinion still has vibration in the steering wheel . Dealer can't fix vibration call GM for buy back they said nothing was wrong with my truck. Field rep said it was normal to have vibration in the truck. GM will not stand behind their trucks.Only half of the lemon law cases are won due to vibration issues. Dealership said they wouldn't even give me book value for this truck with only 4000 miles on it . After talking with GM corporate I will never buy a new gmc . So anyone with vibration issues you are stuck with it . Don't buy a 2014 gmc.

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Never buy the first model year of anything, even the second is a risk. The best year is almost always the last, the issues have been resolved!

 

My 2011 will be with me for a long time as long as everything keeps working good.

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Never buy the first model year of anything, even the second is a risk. The best year is almost always the last, the issues have been resolved!

 

My 2011 will be with me for a long time as long as everything keeps working good.

Or......I bought my Tahoe used (at a GM dealer). First owner got to go through any problems it had, has been perfect the time I've had it.

 

 

I remember calling Mazda corporate one day when my dealer wouldn't return a call on something which led me to assume they were hiding something about the loan I got(they weren't, but considering they wouldn't return my calls or answer my questions what would you think? I originally thought they did one of those shady tricks).

 

Mazda rep was way more than happy to put in a complaint and request for a corporate investigation. Man, that dealer manager was not happy to hear that when he finally returned my call 5 days later, I called Mazda back and they closed the complaint, but I think the rep said its stayed in the system for review even when closed. They may have gotten a bad mark for communication anyway.

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Thinking of buying a new 2014 gmc truck ? I have a new 2014 gmc all terrain package with unresolved vibration issue. GM will not stand behind this truck. truck cost $ 40,000 with tax and fees kbb value $ 32,000 dealer will not even give me book value for this truck started bringing this truck back after 17 day of purchase for vibration issues. Rough numbers $ 40,000- $ 32,000 = $ 8,000 loss 3 percent increase on new truck ( $ 2,500 ) plus tax and fees $ 2,500. Looks like it would cost $13,000 to buy a new truck identical to mine with out vibration issues. I realize you lose a lot in depreciation when you drive it off the lot . I normally keep my trucks for 10 yrs. I will sell this one before the first oil change. I think I will give Ford the money next time.

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I realize there are problem trucks every so often . When you get a lemon truck and the dealer tells you to call GM corporate for some help and you do . They don't even ask if they can do anything to make things better but tell you there's nothing wrong with your truck and they can't do anything for you. I stood behind the gmc for over 30 years after talking with GM corporate customer service I have lost confidence with GMC.

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Maybe find a very low mile 12/13 half ton? http://news.pickuptrucks.com/2015/02/honda-gm-pickups-top-jd-power-dependability-study.html

 

Have not priced the Colorado/Canyon with discounts & things like that. But the local dealer sells out their 2/3/4 units before the next truck arrives with more to sell.

So apparently they are selling well. Have no idea any issues/complaints yet.

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I don't think I would want to trucks in the same house unless they're required. But if so, having 2 different flavors would be cool.

 

Have you thought about an f150 or even Colorado?

I own a 2005 F150.

 

All trucks have their issues, but the Ford is a mess. Air actuated 4x4 the takes in water and roasts the IWE actuators. Spark plugs that take hours to change, ac that leaks water back into the cab (an easy fix but still..). Etc...

 

Not being a fanboy here, these are my experiences.

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Ford has some really nice deals on their left over 2014 F150s right now. Yesterday I looked at a nicely equipped 2WD crew cab F150 XLT with the 5.0 V8, leather bucket seats, and a lot of nice options like 3.55 electronic locking rear differential, chrome wheels, chrome running boards, etc. The sticker was over $41k and the truck was discounted almost $11k to $30k and change. I would have more faith in this truck being trouble free than a 2014 or 2015 Chevy or GMC because Ford has worked out the bugs by now. And the price is very competitive.

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