2017 Silverado bed and cab alignment

Eric1234 · April 10, 2017

Last Friday (2 days ago) I bought a 2017 Silverado new at a dealership (3 miles on truck). The salesman referred me to a place 5 miles from the shop to get the pinstripes vent shades etc.. So I took it there and got stripes installed and noticed the bed is sticking out 3/4" on the passenger side of the truck. I then took pictures and sent to my salesman and told him what was going on. So yesterday I took it to their shop to try to get it realigned and the gm mechanic said he has never seen one that far off but he would try to fix it. He got it close, the only bad this is when he slid the bed over a brase on the frame creased the outside of my bed above the fenderwell. The truck has 100 miles on it and now has a crease in the bed. I refused to drive the truck home so they gave me a rental. Tomorrow the service manager is scheduled to call me to try to work it out. My question is should I request another new truck? They will have to paint and bondo the bed to get dent out. I bought a new truck and expected to have a truck that is correctly aligned from the factory not to mention a truck with under 150 miles on it with bondo and partial paint job. Any advice would be great. I will try to upload pics of the bed offset.

Apparently gm's quality assurance person was sleep when this one came through.

Donstar · April 10, 2017

This is a tough one! I would be more concerned about the reasons for the misalignment than the subsequent body work.. It was obviously not a simple cosmetic fix and I probably would be pushing for a replacement.

duquephart · April 10, 2017

See below.

duquephart · April 10, 2017

My guess is that they will do what they can to get it back within spec. Maybe even make you a "sweet deal" to get you into something else. But, you should have noticed the issue before you signed off. That's on you. Caveat emptor. Unless, of course, you have a particularly good relationship with the dealer, are married to the owner's daughter, etc.

DanFrost · April 10, 2017

I'm in similar situation. I have the "chevy shake" on my new truck. 3000miles I put on it. I noticed it at 1600miles on its first road trip where I went over 75+. Called and got appointment when I got it back from vaction roadtrip. Now like I said there 3000miles on it and it back in the shup for number 2 try to fix it. I got a loaner and they requested me to pick the truck up over the weeekend and would have GM engineer look at it. I told them Hell no. I dont want it back till its fixed. So well see. If its not gone after this repair I will park up their ass again and I will call a Lemon Law Lawyer and start the process if they wont do a buy back. Bottom line if your not happy and they wont replace the truck then fight it. You spent hard earn money on a new truck and that what you should have. Not a 150 miles alreayd getting repairs. Tell them you want a new bed on the truck not one that has been repaired and bondo. 5 years down road how do you know it wont cause problems or chip or rust?

chris918 · April 10, 2017

i would get a replacement truck you bought a new truck thats what your paying for not a new damaged truck i personally would have them get a new one i wouldn't want to have a fixed/bondoed ect.... truck and what happened in a year or 2 and if somethings small happens and causes more damage cause it was already damaged and not as strong as original was

Donstar · April 10, 2017

I believe many dings and dents get repaired on new trucks before they hit the lots and I doubt this repair to the box will ever be detectable. One thing that stood out on my truck when I purchased it was how perfectly the doors and body parts lined up and fit. The op's truck bed being out of line would suggest to me some significant trauma during delivery. The dealer should have caught this when they did their inspection. (which you pay for at time of purchase). I would be very suspicious of the damage being more than the bed needing adjustment. They don't just slip out of place or randomly get installed crooked!

duquephart · April 10, 2017

I know a guy who spent his working life as a "straighten it out" guy at a Ford factory. LOTS of horror stories.

ewiski · April 10, 2017

Personally, unless they are willing to take a lot off the price i wouldnt accept the truck back with the bed fixed like that.You bought a NEW truck I would consider that damaged. Damaged is not new.

arkenzo · April 10, 2017

Personally, unless they are willing to take a lot off the price i wouldnt accept the truck back with the bed fixed like that.You bought a NEW truck I would consider that damaged. Damaged is not new.

Dealers normally do not get any kind of defense, however in this case, they did sell him a new truck and the truck is still new, it's just getting fixed because GM's quality check failed.

Thomcat · April 10, 2017

Last Friday (2 days ago) I bought a 2017 Silverado new at a dealership (3 miles on truck). The salesman referred me to a place 5 miles from the shop to get the pinstripes vent shades etc.. So I took it there and got stripes installed and noticed the bed is sticking out 3/4" on the passenger side of the truck. I then took pictures and sent to my salesman and told him what was going on. So yesterday I took it to their shop to try to get it realigned and the gm mechanic said he has never seen one that far off but he would try to fix it. He got it close, the only bad this is when he slid the bed over a brase on the frame creased the outside of my bed above the fenderwell. The truck has 100 miles on it and now has a crease in the bed. I refused to drive the truck home so they gave me a rental. Tomorrow the service manager is scheduled to call me to try to work it out. My question is should I request another new truck? They will have to paint and bondo the bed to get dent out. I bought a new truck and expected to have a truck that is correctly aligned from the factory not to mention a truck with under 150 miles on it with bondo and partial paint job. Any advice would be great. I will try to upload pics of the bed offset.

Apparently gm's quality assurance person was sleep when this one came through.

Who even bothers to notice or measure this $hit??? Bought my '16 with 5 miles on the odo and at over 6K it still rides just great and first thing I did was spend $10 bucks to put on a pinstripe. And just checked my bed and it is 1/2" off and I could care less.....doesn't affect the pinstripe or the bed or the way it rides or carries a load....even if it was 1" out I wouldn't take it to the dealer or anyone else to f--k with it.

Crease the metal and then Bondo and paint the bed???....See the consequences when you take it to a nitwit to correct a minor, insignificant repair! And you'll have more luck trying to get the Silvy to fly then to swap for a new one. Want close tolerances in bodywork, you bought the wrong ride, a Silverado instead of a Maserati. If the truck rides great and the bed is stable but 1/2" or so out.....my advice is to leave it alone and drive it. If the crease is inside the bed, go for a bedliner to mask the crease......if the crease is in the outside sheet metal take it to someone who knows what the hell they are doing.....might be an excellent candidate for the more expensive "dentless" repair system they use to remove small creases or dents from door strikes or hail damage..

And just look at how awful my truck and its pin striping looks with the bed 1/2" out, and it is going to stay that way!

Eric1234 · April 11, 2017

I don't know about you but $52k is a lot of money. I do expect a truck that is straight.

By the way cute lil truck. ^^^

tnchevy · April 11, 2017

That is why you look over a new vehicle before you sign the papers. If the dealership damaged the truck trying to fix it then that is what they are responsible for, but getting a new truck will be a tough one because they are not liable to give you a new truck.