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Infotainment screen problems

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Josef Enthusiast

Josef

Posted
Posted
10 hours ago, Goobax said:

 

I have the same problem. Less than 1000 miles on my 2020 Custom though. Crashes periodically when I am using apple play.

Yup, Ive got the same thing.  Dealer looked at it last Wednesday and didnt find any error codes and all firmware was up to date.  Then they proceeded to scratch my drivers door to the paint and not tell me about it.  Luckily I caught it before leaving....

 

It has only happened to mine while using Car Play.  I also had some were stuff happen when using car play and towing a trailer.  I dont think your dealer is that out of line suspecting it has to do with your phone.  Try using just BT for a while and see if you can repeat it?

  • 1 month later...
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eppieguy
eppieguy

Thanks for your extremely helpful reply...........

GMCustomerService
GMCustomerService

Hey, everyone. Please know that customer satisfaction is extremely important to us. Our team would like the opportunity to look into all of your concerns. To do so, please send an email to socialmedia

eppieguy
eppieguy

Mine has been doing the same thing. There is a software update that the dealer can do that supposedly fixes the issue, I just haven't gotten there yet.

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Bill Clontz New Member

Bill Clontz

Posted
Posted

2020 at4.

all seperate problems....

new in october, it has had a personal space at the dealership 1/2 the time I have owned it.

Delivered with a torn cv boot from the factory, coated the undercarriage with slung grease.

recall on seat belt fire..... and also starter cable.

I hit a bump in november and all the dummy lights came on.... antilock brakes quit, 4x4 quit, traction control quit, park assist quit, check engine light lit.

front wheel speed sensor failed.

Steering column lock service message while driving displayed?!!!

Rear camera failure

Camera processing unit failure

Infotainment system blank with sound no video

Infotainment system with video but no sound

always get a Nav message on start up

sd car access error intermittently for weeks....

 

JUST ABOUT DONE WITH THIS TRUCK!!

Gm customer service is a joke, they will do nothing but call you once a week until you give up.... enjoy your $60k yard art!

tommy2wheels Enthusiast

tommy2wheels

Posted
Posted
1 hour ago, Bill Clontz said:

2020 at4.

all seperate problems....

new in october, it has had a personal space at the dealership 1/2 the time I have owned it.

Delivered with a torn cv boot from the factory, coated the undercarriage with slung grease.

recall on seat belt fire..... and also starter cable.

I hit a bump in november and all the dummy lights came on.... antilock brakes quit, 4x4 quit, traction control quit, park assist quit, check engine light lit.

front wheel speed sensor failed.

Steering column lock service message while driving displayed?!!!

Rear camera failure

Camera processing unit failure

Infotainment system blank with sound no video

Infotainment system with video but no sound

always get a Nav message on start up

sd car access error intermittently for weeks....

 

JUST ABOUT DONE WITH THIS TRUCK!!

Gm customer service is a joke, they will do nothing but call you once a week until you give up.... enjoy your $60k yard art!

Customer service just quit calling me back, new in July, been at dealership for days/weeks at a time every month since September, eventually told me China was working on new software to fix it, that's the last I heard from anyone. I hired a lawyer, not sure it will do anything or make a difference but after exploring all options except trading it in at a huge loss to me (why should GM make money off their issues/faults). 

tommy2wheels Enthusiast

tommy2wheels

Posted
Posted
On 2/19/2020 at 10:53 AM, Josef said:

Yup, Ive got the same thing.  Dealer looked at it last Wednesday and didnt find any error codes and all firmware was up to date.  Then they proceeded to scratch my drivers door to the paint and not tell me about it.  Luckily I caught it before leaving....

 

It has only happened to mine while using Car Play.  I also had some were stuff happen when using car play and towing a trailer.  I dont think your dealer is that out of line suspecting it has to do with your phone.  Try using just BT for a while and see if you can repeat it?

I don't think its an Apple or CarPlay issue as I have the same results whether my phone is connected via cable, blue tooth or not at all using terrestrial radio. Dealership and GM blamed my phone for months, said it was fixed and I would come to pick it up only to start truck and screen locked, blank/black display, etc.. while my phone wasn't paired and in my pocket. 

Thomcat Senior Enthusiast

Thomcat

Posted
Posted (edited)
On 9/15/2019 at 9:59 PM, Katrina said:

Is anyone having issues with the 2019 Sierra radio stating “tuner unavailable”? We just got the truck back from the dealer for a different warranty issue. A new steering column replaced and rack and pinions replaced. Now radio doesn’t work. Thanks!!! 

deleted

Edited by Thomcat
Previous response
  • 2 weeks later...
Bernard Byrd New Member

Bernard Byrd

Posted
Posted

My 2019 Silverado radio intermittently will not respond to when trying to change stations even if I turn it off and on it still will not respond. Other times my radio will have a blank display with no sound. Once again turning the radio off does not help and turning the truck off and back on does not help either. After leaving the truck off for a couple of hours the radio works. Can anyone help me with this problem.

mbaee Enthusiast

mbaee

Posted
Posted (edited)

Same blank screen and unresponsive physical buttons on my 2019.  Dealer was "unable to duplicate" and "no faults found" despite me driving straight into the service bay and showing the guy at the service desk before I turned off the truck.  Suggested the issue was my fault due to turning on the truck with my phone already plugged in.

 

One time it was almost like the radio module rebooted while driving down the highway.  I was listening to Spotify via Bluetooth (not plugged in with Android Auto) and suddenly the screen went dark and the music stopped.  Tried mashing a few buttons but nothing.  A minute or so later I saw the Chevy logo on the screen and it started working fine again.

 

Edit: Make it twice now for the radio reboot.

Edited by mbaee
  • 1 month later...
GMCustomerService Senior Enthusiast

GMCustomerService

Posted
Posted

Hey, everyone. Please know that customer satisfaction is extremely important to us. Our team would like the opportunity to look into all of your concerns. To do so, please send an email to [email protected] ATTN: Forum Username/GM Trucks with your contact information, VIN, brief description of your concern,  and preferred dealership. We look forward to hearing from you. To learn more about GM's privacy policy, please visit http://bit.ly/2h3ZUnC.

 

Aleigha W. 

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  • 3 weeks later...
2019 Denali New Member

2019 Denali

Posted
Posted

My 2019 Canyon has a similar problem. Typically once a day, usually after first start and bootup the infotainment system reboots while driving. When the boot starts, the FM radio plays and when it completes the usb music and FM music are both playing, the outside temperature reads "--", and a no gps icon (red circle & slash) is displayed, although the navigation system seems to work fine. After shutting the vehicle down for 20 minutes or do and restarting, the system boots without problems. A separate but related problem occurs when initial bootup fails to read the sd card with a 'ad card removed' message and a disabled navigation system. Restarting after 20 min clears this error. Dealer replaced sd card reader, but problem persists. Dealer could not replicate the system reboot problem therefore claimed could not troubleshoot or correct. I will continue to persue with dealer. Anyone know of a CTL-ALT-DEL type shortcut to reboot? I read on Consumer Reports that calling On- Star and then hanging up will cause a reboot, but have not tried it.

steve841 Enthusiast

steve841

Posted
Posted
2 hours ago, 2019 Denali said:

Anyone know of a CTL-ALT-DEL type shortcut to reboot? I read on Consumer Reports that calling On- Star and then hanging up will cause a reboot, but have not tried it.

Dont laugh, but they really need to add a reboot feature.

 

All Tesla's allow you to reboot the computers.  Simplest thing to do sometimes to solve an issue.

  • 2 weeks later...
NGio11 Enthusiast

NGio11

Posted
Posted
On 2/19/2020 at 12:33 AM, Goobax said:

 

I have the same problem. Less than 1000 miles on my 2020 Custom though. Crashes periodically when I am using apple play.

 

Have you figured out this problem? I have a 2020 custom. Picked it up 2 weeks ago and through CarPlay only, at random times the radio will reboot. Truck has been with the dealer past 2 days and they can’t figure out the problem

Goobax Enthusiast

Goobax

Posted
Posted
13 hours ago, NGio11 said:

Have you figured out this problem? I have a 2020 custom. Picked it up 2 weeks ago and through CarPlay only, at random times the radio will reboot. Truck has been with the dealer past 2 days and they can’t figure out the problem

Nope, still happens periodically. 

NGio11 Enthusiast

NGio11

Posted
Posted
17 minutes ago, Goobax said:

Nope, still happens periodically. 

 

Damn. I just got my truck back today. They have to order a new radio to see if that fixes it but it really is a small problem that is bothering me cause t just cuts out at random times and restarts the radio

  • 2 months later...
Smsafety1 New Member

Smsafety1

Posted
Posted

Anyone having issues with infotainment won’t come on after remote start or in acc mode?  Mine is working fine if I start the truck but it won’t come on at all if remote started until I turn off the truck and start as normal????   2020 2500 High Country

  • 4 months later...
flewpastu Enthusiast

flewpastu

Posted
Posted

I've had my 2021 Silverado about 2 weeks bought it new and so far have only traveled 45 min each way to and from work and had no issues however this Valentine's weekend my wife and i took a trip aprox 2&1/2 hours away and aprox 2 hours into it i heard a faint very high pitched frequency thru the speakers for about 2 seconds then radio screen went blank no response from any controls on radio or steering wheel although the XM music continued to play i couldn't change it or the volume even the ac started going to heat while it was on auto but would cool if i turned off auto, i was using Android auto with a newer usb C cord and had been working great till this happened, i pulled over at my first opportunity and turned off the truck and opened a door to try and power down the vehicle and to use an alternative for the navigation that's been rendered inoperable but the the radio continued to play even after walking away and the vehicle auto locking,. I committed my trip arrived at the hotel and walked away to not let this ruin our get away my wife was worried i would have a dead truck in the morning i assured her we'd be fine i have a portable jump box but in the morning it was back to normal.  As a former Chevy tech (left last year to work for Govt) I've seen this type of issue before and was usually the HMI module but easily could be something else i did however record video of it not working with a blank screen in case they needed proof lol

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