Jump to content

New Infotainment update v803.1

DougFL

Recommended Posts

DeLucecc Enthusiast

DeLucecc

Posted
Posted

I setup a profile and the messaging app went away, and I couldn't find it anywhere. 

If I don't have a profile setup and just use guest the app is there

  • Replies 128
  • Created
  • Last Reply
Rocz3cqg Enthusiast

Rocz3cqg

Posted
Posted
On 4/13/2019 at 4:56 PM, DougFL said:

Since the update:  My Messenger App has been removed and I no longer get messages displayed!  My Hands Free Calling has been disabled even though I have over 500 minutes showing!  My wife's profile was just deleted and All her settings!  OnStar's solution, after spending 1.5 hours and being transferred back and forth between 3 different departments, is to TAKE it Back To the Dealer!

It happen to me 4/10 Doug. Lost my profile along with the Messenger, Marketplace and Weather App. I logged back in using my user id and password and the profile which is suppose to be saved on the radio [Max 4] or the cloud [unlimited profiles] allowed me to be logged in. I did not have to create it again is what I am saying. My Favorites and those 3 Apps were gone. My Wife's profile was fine and it contained those Apps still. Since the Message App is no longer available in the Apps Store for download, we are outta luck for using it on our profile. I called Onstar and started a case with Tech Support. That will not go far with my experience. GM had said a couple of months ago that the message app would no longer be supported. I replied back to them that the app was there when I bought the truck and it should be there as long as I choose to use it. I had lost it before [same circumstances]  and they allowed me to download it once. Well obviously GM has been tinkering around our profiles. I was just waiting for someone else to say something about this occurrence. So I sent a request to Mr. Barry.L.Engle [Exec VP and President of the Americas GM] for retrieval of the message app. I guess I wait for a response [if I get one] from GM or Onstar. I received a response from the Executive Resolution Team and they report I should see the Message App appear in my Apps Drawer. If and when I get the software, I will do a write up on who to contact to get the app back.

Rocz3cqg Enthusiast

Rocz3cqg

Posted
Posted
19 minutes ago, DeLucecc said:

I setup a profile and the messaging app went away, and I couldn't find it anywhere. 

If I don't have a profile setup and just use guest the app is there

It happen to me 4/10. Lost my profile along with the Messenger, Marketplace and Weather App. I logged back in using my user id and password and the profile which is suppose to be saved on the radio [Max 4] or the cloud [unlimited profiles] allowed me to be logged in. I did not have to create it again is what I am saying. My Favorites and those 3 Apps were gone. My Wife's profile was fine and it contained those Apps still. Since the Message App is no longer available in the Apps Store for download, we are outta luck for using it on our profile. I called Onstar and started a case with Tech Support. That will not go far with my experience. GM had said a couple of months ago that the message app would no longer be supported. I replied back to them that the app was there when I bought the truck and it should be there as long as I choose to use it. I had lost it before [same circumstances]  and they allowed me to download it once. Well obviously GM has been tinkering around our profiles. I was just waiting for someone else to say something about this occurrence. So I sent a request to Mr. Engle [Exec VP and President of the Americas GM] for retrieval of the message app. I guess I wait for a response [if I get one] from GM or Onstar. I received a response from the Executive Resolution Team and they report I should see the Message App appear in my Apps Drawer. If and when I get the software, I will do a write up on who to contact to get the app back.

DougFL Enthusiast

DougFL

Posted
  • Author
Posted
1 hour ago, DeLucecc said:

I setup a profile and the messaging app went away, and I couldn't find it anywhere. 

If I don't have a profile setup and just use guest the app is there

I just looked in all my profiles including GUEST and the Messaging App is gone!

DougFL Enthusiast

DougFL

Posted
  • Author
Posted
1 hour ago, Rocz3cqg said:

It happen to me 4/10 Doug. Lost my profile along with the Messenger, Marketplace and Weather App. I logged back in using my user id and password and the profile which is suppose to be saved on the radio [Max 4] or the cloud [unlimited profiles] allowed me to be logged in. I did not have to create it again is what I am saying. My Favorites and those 3 Apps were gone. My Wife's profile was fine and it contained those Apps still. Since the Message App is no longer available in the Apps Store for download, we are outta luck for using it on our profile. I called Onstar and started a case with Tech Support. That will not go far with my experience. GM had said a couple of months ago that the message app would no longer be supported. I replied back to them that the app was there when I bought the truck and it should be there as long as I choose to use it. I had lost it before [same circumstances]  and they allowed me to download it once. Well obviously GM has been tinkering around our profiles. I was just waiting for someone else to say something about this occurrence. So I sent a request to Mr. Engle [Exec VP and President of the Americas GM] for retrieval of the message app. I guess I wait for a response [if I get one] from GM or Onstar. I received a response from the Executive Resolution Team and they report I should see the Message App appear in my Apps Drawer. If and when I get the software, I will do a write up on who to contact to get the app back.

I have a case # for my Hands-Free being disabled, but OnStar said I have to take the Truck back to the Dealer for the Messaging App!!

Rocz3cqg Enthusiast

Rocz3cqg

Posted
Posted

I will let you know what I find out over the next few days. This group said I should have the message app for downloading soon. Then I will ask what other owners should do to ensure it is an easy fix.

DeLucecc Enthusiast

DeLucecc

Posted
Posted
58 minutes ago, DougFL said:

I just looked in all my profiles including GUEST and the Messaging App is gone!

I actually had to delete my profile to get it to come back. 

AMPRG Enthusiast

AMPRG

Posted
Posted
12 minutes ago, DeLucecc said:

I actually had to delete my profile to get it to come back. 

I deleted my profile but it never came back! 

DougFL Enthusiast

DougFL

Posted
  • Author
Posted
19 hours ago, DougFL said:

I have a case # for my Hands-Free being disabled, but OnStar said I have to take the Truck back to the Dealer for the Messaging App!!

So Today the Hands Free Calling is now Working and Displays the minutes available!  However, still no Messaging App.

Rocz3cqg Enthusiast

Rocz3cqg

Posted
Posted
On 4/14/2019 at 5:10 PM, DougFL said:

So Today the Hands Free Calling is now Working and Displays the minutes available!  However, still no Messaging App.

Well I received my Message App today. The Powers above me saw fit to populate my Apps Drawer with the message App. The folks at the Chevy Executive Resolution Team finally contacted the right group to reinstall the App. My contact Cristin, will try to get a process in place so when a owner calls Onstar and gets connected to the Connections Group, this group can take the correct action. While talking to Cristin, it seems the corrective action will be taken based on some circumstances. GM basically discontinued the Message App on these trucks so placing it back on is a little work. I explained to the team that I had the App on when I bought the vehicle and I was using it. Then GM took the App away from the Apps Drawer therefore not allowing me to add it to new profiles or to re-add to a profile that it disappeared from. In Feb 2019 after an update, the message app on one of my profiles went bye bye. Wrote to GM and the end result was they added the message app back in so I could add it back into my profile. Then they took it away again. April 2019 and the same thing happens. The app has been added and reinstalled. But I had to write a VP at GM, he referred the problem to the Resolution Team, they had to find the right group. Now the owner should be able to call Onstar Connection Center, state their problem and get a resolution. Cristin is trying to work out the mechanics.

Rocz3cqg Enthusiast

Rocz3cqg

Posted
Posted

Well I had a talk with the Resolution team and they asked that I not divulge the steps I took to solve my message app. They said that Owners should contact Onstar and then ask to be transferred to the Connections Group who have the responsibility to place the message app back on the owner's truck. Now the App was discontinued in Feb 2019 and they must decide whether or not to be reinstalled. I guess they take in account various factors ie owner loyalty, number of years etc. I am not sure to be fair, but they have reinstalled my app when asked but thru back channels [ie writing VP of the Americas @gm.com]. I have tried the Connections Department and have never had any luck getting this problem fixed, so I kinda followed the paragraph above [hint]. The resolution team did say that they have talked to the Connections Department and hopefully problems such as this are handled in a more timely manner. Bottom line if you are not getting the service, contact the people in the clouds.

Clay00024 Enthusiast

Clay00024

Posted
Posted

My phone doesn't even ring anymore in the truck. All I can get from onstar is well that's how it works in the that truck. This is bull I am about ready to get rid of the truck

DougFL Enthusiast

DougFL

Posted
  • Author
Posted
9 hours ago, Rocz3cqg said:

Well I received my Message App today. The Powers above me saw fit to populate my Apps Drawer with the message App. The folks at the Chevy Executive Resolution Team finally contacted the right group to reinstall the App. My contact Cristin, will try to get a process in place so when a owner calls Onstar and gets connected to the Connections Group, this group can take the correct action. While talking to Cristin, it seems the corrective action will be taken based on some circumstances. GM basically discontinued the Message App on these trucks so placing it back on is a little work. I explained to the team that I had the App on when I bought the vehicle and I was using it. Then GM took the App away from the Apps Drawer therefore not allowing me to add it to new profiles or to re-add to a profile that it disappeared from. In Feb 2019 after an update, the message app on one of my profiles went bye bye. Wrote to GM and the end result was they added the message app back in so I could add it back into my profile. Then they took it away again. April 2019 and the same thing happens. The app has been added and reinstalled. But I had to write a VP at GM, he referred the problem to the Resolution Team, they had to find the right group. Now the owner should be able to call Onstar Connection Center, state their problem and get a resolution. Cristin is trying to work out the mechanics.

I just spent an hour with the OnStar Connection Center and the bottom line is They know nothing about the Message APP or how to get it reinstalled!

AMPRG Enthusiast

AMPRG

Posted
Posted
1 hour ago, DougFL said:

I just spent an hour with the OnStar Connection Center and the bottom line is They know nothing about the Message APP or how to get it reinstalled!

I received a phone call from onstar today, to ask me if I'm happy with the truck and see why I canceled my service with them.

Of course, I told them how I'm happy with their horrible service. They said they'll investigate for the message app. ?

Rocz3cqg Enthusiast

Rocz3cqg

Posted
Posted

I just read where a user talked to Onstar about the Message App and they told the owner that the App was discontinued. That is the first time Onstar has an answer instead of sending it upward and not hearing anything back. On the other hand, Onstar should have had created a case number and passed it upward for further action. The owners can request the App and GM will look at it on a case by case to determine if the request  should be honored. I can see the App disappearing from the Apps Drawer, but when they take it from a profile, they should put it back.

Archived

This topic is now archived and is closed to further replies.

Go to topic listing

  • Latest Articles

  • Posts

    • iso221
      Injector update

      By iso221 · Posted

      Because single shot injectors are ancient and multi hole injectors provide smoother running engines and sharper throttle response due to the fuel being atomized better..the best lead I have is a 24lb blue top injector almost everything matches up but the injector will put out about 26lb/hr which is just outside the gm threshold.figured id ask here to see if there was an absolute answer
    • CamGTP
      Injector update

      By CamGTP · Posted

      Why is my question?   Any change in injectors requires a tune. Unless you are going back with the OEM part number or a newer part number of that same injector.   Any size difference or type difference like the EV6 style injectors all have different injector data for them. And there is no EV6 injector that matches the factory 25 lb/hr size that your truck comes with. I've been messing with these trucks and tuning them for a long time and what you trying to do doesn't exactly make sense to me.
    • James McArthur
      2023 2500hd 6.6 l8t gas lifter ticking with misfire

      By James McArthur · Posted

      My 6.6 gas lt8 had lifter noise with 28000 miles bought new 2026 and while driven to dealer it threw #1 rod bearing “HD my ass” good luck with yours i hope it don’t turn a rod bearing!
    • Grumpy Bear
      The Peckish Synapse

      By Grumpy Bear · Posted

      When a condition becomes a business model.    https://www.gm-trucks.com/gm-truck-suv-incentives-pricing-2026/   Zane posted this in "Latest Articles".    The honest bottom line   Truck buyers have spent three years assuming this is a temporary condition that will break once inventories normalize. GM just presented it to investors as a durable strategy, on a chart, as evidence of good management.   Inventory did normalize. GM is at 511,000 units and squarely inside its own 50 to 60 day target. The discounts still did not come back, because the low incentive number is the goal rather than a symptom of shortage.   Plan your purchase around that reality instead of waiting for it to change. Follow our ongoing GM News coverage for pricing and incentive changes as the next-generation trucks land.
    • Grumpy Bear
      Winter Returned

      By Grumpy Bear · Posted

      Thought it was raining this morning when we woke. Nope. Dew point was over 80 F and humidity 98%. Zero visibility distance. Everything was 'sweating'. I've seen rain come out of clouds but never out of Pepper or the tree trunks.    Wicked storms just missed us sliding off to the east but by blocks. Heat index about 110 F with air temp in the 90's.    This is  our third wave this month of multiple days of this type of weather. And yet the grass is going dormant and the ground is cracking this side of the street and water up the the hood opposite. Just weird stuff going on. 

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...