Jump to content

Trailer camera issues

In2racn
 Share

Recommended Posts

Thomas E Enthusiast

Thomas E

Posted
Posted

Hello,

 

I hope you got the trailer camera working right.   Can you tell me where you found one?   I have tried to find them online and also went to several dealers with no luck.

Any information is appreicated

Thomas

  • Replies 94
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Popular Days

Popular Posts

In2racn
In2racn

Shotgun,   I agree, the key with these cameras is the awesome ability to see behind your trailer. It is really a cool option to have that functionality integrated in. The transparent thing i

MTU Alum
MTU Alum

I usually backup to trailer and get aligned to trailer hookup, shut truck off, hook up trailer and chains, then plug in electrical, and finally camera.  These cameras don't like a hot hookup where the

ShotgunZ71
ShotgunZ71

You can put them on 5th wheels, you just won't have the transparent trailer view. However, the view with the mirror cameras and rear vision camera is pretty dang good.

Posted Images

falk1rk Enthusiast

falk1rk

Posted
Posted

I ordered mine March 1st and it has been back ordered ever since.  I got an email a few days ago and they are now saying June 25 but every month they push it out another month.  There is someone here that posted that his has been on backorder since January.

  • 3 weeks later...
jaybauman Enthusiast

jaybauman

Posted
Posted
On 5/22/2020 at 5:39 AM, ShotgunZ71 said:

I tried it using rear view only, still froze intermittently and then went blank. I then unplugged it and plugged it into the inside trailer port and it did the same thing. Here’s the kicker, it seems to freeze up more when moving and it’s trying to show the video. Your dealer may be on to something about the processors. Maybe they can’t handle the active video, but still or slow, they do okay sometimes ?

Hi Shotgun

 

Have you made any progress on your camera dysfunction?  I got tired of the radio silence from both GM and from my service center, so I filled out the customer satisfaction survey (with all honesty) and called GM asking for an update.  Within 24 hours, GM had me bring my truck (with the trailer this time!) to the dealer.  Their initial diagnosis is that something is bad in the camera cable (or the connecter on the cable), and that there is nothing wrong with my truck itself.  They are expecting to get in a camera of their own early this week, so they can confirm/refute their findings.  The fact that my camera ALWAYS works when plugged into the "inside trailer view" plug on the back of my truck leads me to believe that the problem is elsewhere.  At least they're continuing to work to find my problem.

ShotgunZ71 Senior Enthusiast

ShotgunZ71

Posted
Posted
15 hours ago, jaybauman said:

Hi Shotgun

 

Have you made any progress on your camera dysfunction?  I got tired of the radio silence from both GM and from my service center, so I filled out the customer satisfaction survey (with all honesty) and called GM asking for an update.  Within 24 hours, GM had me bring my truck (with the trailer this time!) to the dealer.  Their initial diagnosis is that something is bad in the camera cable (or the connecter on the cable), and that there is nothing wrong with my truck itself.  They are expecting to get in a camera of their own early this week, so they can confirm/refute their findings.  The fact that my camera ALWAYS works when plugged into the "inside trailer view" plug on the back of my truck leads me to believe that the problem is elsewhere.  At least they're continuing to work to find my problem.

They updated the camera system and changed some settings on it last week. I'll find out if it helped the next time I hook up to the camper. I don't believe they have a camera of their own yet, either. Funny thing is, mine always works well when initially hooked up. Then, after a while, it starts freezing up. One of those electronic "bugs" that has to be figured out. 

jaybauman Enthusiast

jaybauman

Posted
Posted
1 hour ago, ShotgunZ71 said:

Funny thing is, mine always works well when initially hooked up. Then, after a while, it starts freezing up. One of those electronic "bugs" that has to be figured out. 

That's the same observation I have with mine...and the dealer replicated the problem.  They are claiming that faulty cable loses connection after it bounces around while driving.  Let's see where this goes...

 

Do you know what settings they updated?

ShotgunZ71 Senior Enthusiast

ShotgunZ71

Posted
Posted
4 hours ago, jaybauman said:

That's the same observation I have with mine...and the dealer replicated the problem.  They are claiming that faulty cable loses connection after it bounces around while driving.  Let's see where this goes...

 

Do you know what settings they updated?

I do not. I doubt its a cable issue with multiple people having similar issues. I've wiggle the cables on both ends and end to end (when I could) and it never once even had a blip. Only when there's a lot going on does it freeze up. Mine was doing it on the rear camera port and the interior camera port. 

ShotgunZ71 Senior Enthusiast

ShotgunZ71

Posted
Posted

The updates and settings changed didn’t help my situation. Once I started going, the picture froze again. Then worked, froze, rinse, repeat. I’ll let them know next time I talk to them.

ShotgunZ71 Senior Enthusiast

ShotgunZ71

Posted
Posted

When the unit is powered down, then back on, it works again for a bit. Thinking more an electronic/processor type issue rather than defective cable. I hope they (GM) can help isolate and remedy the bugs in this system. Otherwise, the Furrion wireless setup is an option, if I even bother.

jaybauman Enthusiast

jaybauman

Posted
Posted
35 minutes ago, ShotgunZ71 said:

When the unit is powered down, then back on, it works again for a bit. Thinking more an electronic/processor type issue rather than defective cable. I hope they (GM) can help isolate and remedy the bugs in this system. Otherwise, the Furrion wireless setup is an option, if I even bother.

According to my service department, here is the code my camera threw last time.  

50027243358_a59d354c01_c.jpg

 

This means nothing to me.  However, they ordered a camera of their own to diagnose my issues.  The camera finally came in, but I needed my truck back for a long weekend camping trip.  I'll get it back to the service center this upcoming week and then we'll see what they say.

ShotgunZ71 Senior Enthusiast

ShotgunZ71

Posted
Posted
33 minutes ago, jaybauman said:

According to my service department, here is the code my camera threw last time.  

50027243358_a59d354c01_c.jpg

 

This means nothing to me.  However, they ordered a camera of their own to diagnose my issues.  The camera finally came in, but I needed my truck back for a long weekend camping trip.  I'll get it back to the service center this upcoming week and then we'll see what they say.

Hope they can figure something out. Mine is doing same regardless of port plugged into. The inside trailer cam port may work a few seconds more, but that's it. I wonder how well it's working for the 1500 owners of 2019/2020 trucks.

LeCuré New Member

LeCuré

Posted
Posted (edited)
On 6/21/2020 at 6:38 PM, ShotgunZ71 said:

Hope they can figure something out. Mine is doing same regardless of port plugged into. The inside trailer cam port may work a few seconds more, but that's it. I wonder how well it's working for the 1500 owners of 2019/2020 trucks.

Well guys, Thank you for your comments. I do not feel alone no more. I ordered my truck january 6th. Got it from the dealer during the pandemic april 8. I did not take the model with the mirror cameras neither the front one. I have the one in the tale gate, and the one on the roof so I can keep an eye on the pin while hooking the rigg. I ordered the camera for the back of my fifth wheel at the same time and it was on the original contract with the dealer. It was back order from the supplier. This whole system from what I understand comes from a european company: Valeo. :

https://www.valeo.com/fr/premiere-mondiale-au-ces-2019-de-valeo-xtravue-trailer-lattelage-invisible-en-demonstration-sur-piste-dessai/

 

 

They are the ones who ingeneered the whole camera system (view from top, view throught the trailer and so on). I tried 3 times to make it work and it does not. It looks to me like if the truck does not recognize the camera at all. I even tried to plug it in the inside camera socket. Then I got a black screen once. That was my best result.

I opened the fuse box in the engine compartment. The fuse no 37 is "euro trlr conn 20amp" I thought that I had just find the problem, there was no fuse in the whole! I put a 20amp fuse in it and I discovered that there was no connection underneath the plastic. Then, the fuse is useless...

 

I have an appointment tomorrow at the dealer service. I realy doubt that they will be helpfull... I do not count too much on being able to create a "ghost trailer effect" with my fifth wheel but I would realy like to be able to see behind the trailer when I tow on the road. 

Edited by LeCuré
Add Valeo link
MTU Alum Enthusiast

MTU Alum

Posted
Posted
10 hours ago, LeCuré said:

Well guys, Thank you for your comments. I do not feel alone no more. I ordered my truck january 6th. Got it from the dealer during the pandemic april 8. I did not take the model with the mirror cameras neither the front one. I have the one in the tale gate, and the one on the roof so I can keep an eye on the pin while hooking the rigg. I ordered the camera for the back of my fifth wheel at the same time and it was on the original contract with the dealer. It was back order from the supplier. This whole system from what I understand comes from a european company: Valeo. :

https://www.valeo.com/fr/premiere-mondiale-au-ces-2019-de-valeo-xtravue-trailer-lattelage-invisible-en-demonstration-sur-piste-dessai/

 

 

They are the ones who ingeneered the whole camera system (view from top, view throught the trailer and so on). I tried 3 times to make it work and it does not. It looks to me like if the truck does not recognize the camera at all. I even tried to plug it in the inside camera socket. Then I got a black screen once. That was my best result.

I opened the fuse box in the engine compartment. The fuse no 37 is "euro trlr conn 20amp" I thought that I had just find the problem, there was no fuse in the whole! I put a 20amp fuse in it and I discovered that there was no connection underneath the plastic. Then, the fuse is useless...

 

I have an appointment tomorrow at the dealer service. I realy doubt that they will be helpfull... I do not count too much on being able to create a "ghost trailer effect" with my fifth wheel but I would realy like to be able to see behind the trailer when I tow on the road. 

Did you plug the camera in with your seven way attached?  The camera will not work without recognizing a trailer is attached.

 

As mentioned before, I would not recommend a "hot" plug in of camera meaning plugging it in when truck is running or still awake.  Wait for the truck to go asleep first before plugging in.

 

If you are still having issues with black screens, I would suspect a bad camera.

 

#iworkforGM 

LeCuré New Member

LeCuré

Posted
Posted
3 hours ago, MTU Alum said:

Did you plug the camera in with your seven way attached?  The camera will not work without recognizing a trailer is attached.

 

As mentioned before, I would not recommend a "hot" plug in of camera meaning plugging it in when truck is running or still awake.  Wait for the truck to go asleep first before plugging in.

 

If you are still having issues with black screens, I would suspect a bad camera.

 

#iworkforGM 

Thank you for the tip!

This morning, I was with the mechanic in my dealer`s garage. The camera reacted exactly the same as it did the first time I plugged it. It worked the first time for a few seconds. The technician used a tool to fake a trailler plugged in the 7 pin socket. When the technician tried to show me which setting he tried to check to insure the camera was connected, blackout. We tried everything afterward to make it work again. Nothing could make it happen. He plugged the OBD2 tool to retreive all trouble codes that could have been stored sisce I got the truck. There was as of today 3700km on the odometer of my truck and only one single trouble code appeared on his computer: U0184 – Data bus: radio – no communication. Fake trailer was plugged, camera plugged. We tried several times to reset the whole thing: unplug both camera and trailer, turn everything off, let it die completely until the OnStar green light was shut off. Nothing could make it.

I left the garage after he told me that he was ask GM-technical support help.

I am presently waiting. The work order is still opened. Logicaly, I am not a specialist, but I would suspect either a hardware (intermitent) problem with the camera or a software problem in the Radio/Screen/Camera control system.

 

acm2020Denali New Member

acm2020Denali

Posted
Posted (edited)

I have similar issues.  The rear trailer camera usually works at first... for about 10 minutes, then it freezes (becoming a picture), then it goes black.  The really frustrating issue is the view is black when I get to my destination and need to see behind the trailer for backing.  It comes back on if the truck is turned off, but it's inconvenient to do this at the destination.

As far as the transparent trailer view it hasn't worked since the first trip.  This isn't a big deal because the camera has such a wide angle view I can't see much behind the trailer unless it's very close to the bumper.  My travel trailer is 35 feet from bumper to hitch.  I was disappointed to find out you can't enter more than 32 feet.  When it worked, the view was slightly distorted.  Now the progress bar doesn't even start, let alone progress.

Edited by Michael Blanchard
Add additioinal comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Latest Articles

  • Posts

    • Grumpy Bear
      OCI, not when but why?

      By Grumpy Bear · Posted

      Sad thing is that this doesn't have to be the case. LSPI can be solved without a reduction in TBN. Swap Ca for Mg.  Cats are not a issue if the OEM can get a ring and valve guide seal even at SN levels of SAPS. Dizzy is purring like a kitten with a bowl of warm milk. 200K of Full SAPS oil and zero detonation issues and nice a clean inside and out. This shouldn't be an issue. It isn't 1920.    Tell ya what AMSOIL SS is excellent at, internal cleanliness. The new formula is even a step up from their already outstanding cleanliness levels. Can't say the OEM offering is quite that clean. There marketing suggest the SS is cleaner.     That is the only defense with at shelf oil. Nothing wrong with them if you ignore the marketing and OEM 'recommended' OCI and use a thimble full of common sense. 😉 You go sir. 
    • StingerZ16
      Roll up bed cover experiences

      By StingerZ16 · Posted

      I started with a folding cover by BAK PAC on my 2500. It went bad after close to 5 years. Bent and vinyl coming loose. Contacted BAK and they gave me a very good discount on a Revolver. Had it a number of years. Mostly outdoor storage. Some garage storage. Vinyl started to come loose. Still under warranty so they replaced to cover. Sold the 2500, bought the 1500 and got another revolver for it. Had it a couple years now and no issues. I store it indoors. Got a bit of discount when buying it as well. If you are seeing problems, contact BAK or real truck and let them know. Customer service was pretty good. But I think they changed their warranty.
    • Chuck FB
      Towing In Loose Gravel

      By Chuck FB · Posted

      I agree, there is no one answer fits all as every rig is different, one may be pulling some little aluminum fishing boat while another is towing a monstrosity that weighs a lot and hopefully the owner if the rig has some prior experience to know what drive mode they should choose.    It also struck me and this is from watching a few of those boat ramp escapades videos in the past, Ford being one of the vehicles that has the auto front axle hubs and sure enough its found out that one hub has crapped out and won't engage and may not have manual hubs to even select on both sides so they are on the boat ramp stuck with no four wheel drive and spinning .... they flat out need a tow to get up the ramp and deal with the vehicles new found issues. That can happen to all brands of pickup, finding out either four wheel drive or 4 low isn't working right at the time its needed it to work as some electronic crap has failed. 
    • Chuck FB
      Towing In Loose Gravel

      By Chuck FB · Posted

      Its possible you never had the joy of the crappy boat launches we tend to have around here or really some of them are just grades down to the river if its a river scenario and the conditions change all the time with the river levels and silt deposits. Some of the lakes we went to years ago, there was no such thing as a cement pad that went down into the water that the trailer stayed on, it was gravel maybe up to the water line and then duck crap much beyond that so sinking the boat tires into mud. Of course some of the more established lakes had a cement bar type boat ramp but sometimes it was covered in green slime closer and certainly within the water and a two wheel drive had all sorts of fun if one had to touch that slime with the rear tires.    A neighbor of mine had made a comment years back with his chev truck that was probably about the same year as yours but a half ton extended cab 4x4 and he a a fiberglass boat with an inboard so it wasn't a feather weight and he had gone out to one of the large popular lakes in the area and don't ask me how this happened but he was in two wheel drive as he figured he didn't require four wheel drive for that boat ramp and somehow upon pulling the boat out he twisted one of his drive axles. I suspect it must have spun and then grabbed on the cement ramp and shocked it to the degree of twisting it. He would have had the standard 8.5 or whatever it was axle housing as the 9.5 ring gear like my truck has also has larger drive axles as far as I know. Anyway he was feeling a vibration driving home and had it checked out and a shop found that the tire/hub was wobbling because of the axle had twisted so in went a new drive axle. After that bad experience he said he made sure to put it into four wheel drive to lower the stress on the rear axle. Of course that is where an HD truck can handle a lot more stress and no doubt these newer half tons with their larger ring gears probably have larger drive axles as well to match vs back in the day. 
    • asilverblazer
      2027 GMC Sierra: Official Discussion

      By asilverblazer · Posted

      Desirable - as in does someone WANT one, aspire to have one. Could reasonably buy any car they want and CHOOSE these instead.    I didn't watch the video, why did they win?

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...