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Do any of you previous owners have any contact with any of the service personnel from VIA? 

I am trying to get help with my truck that is down and I am trying to get my hands on the diagnostic tools. I have gone through this thread and done all of the simple checks, no blown fuses, relays or diodes. All of the coolant pumps work and are at the proper levels. I have cleared any DTC's that have shown up on both ports.

Truck will not go into READY mode, get blinking triangle

The scan tool I have will not bring up the modules on the white port specific to VIA.

I call the phone number for VIA and just get a Hello and nothing else.

To avoid going into a semi-retarded rant here I will post my phone number and email here.

619-347-1291

[email protected]

Any help will be greatly appreciated

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1 hour ago, kmclellan45 said:

Do any of you previous owners have any contact with any of the service personnel from VIA? 

I am trying to get help with my truck that is down and I am trying to get my hands on the diagnostic tools. I have gone through this thread and done all of the simple checks, no blown fuses, relays or diodes. All of the coolant pumps work and are at the proper levels. I have cleared any DTC's that have shown up on both ports.

Truck will not go into READY mode, get blinking triangle

The scan tool I have will not bring up the modules on the white port specific to VIA.

I call the phone number for VIA and just get a Hello and nothing else.

To avoid going into a semi-retarded rant here I will post my phone number and email here.

619-347-1291

[email protected]

Any help will be greatly appreciated

[email protected]

 

That's the engineer you'll speak with. You'll need to rent the scan tool for several hundred dollars. The time waiting to receive and turn the scanner is the most annoying thing about these. 

 

Slim

 

 

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  • 3 weeks later...

Looks like VIA Motors has pretty much ghosted everyone, none of the phone numbers work and no responses to emails. I was looking through some posts of DIY electric car forum and there are a couple of people that rented the datalogging device and after sending it back received no further contact.

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31 minutes ago, kmclellan45 said:

Looks like VIA Motors has pretty much ghosted everyone, none of the phone numbers work and no responses to emails. I was looking through some posts of DIY electric car forum and there are a couple of people that rented the datalogging device and after sending it back received no further contact.

 

I know we talked offline about getting the scanner on ebay. 

 

https://www.ebay.com/itm/296191031859?mkcid=16&mkevt=1&mkrid=711-127632-2357-0&ssspo=wqii6h_vrto&sssrc=4429486&ssuid=kA-lrmBkQD-&var=&widget_ver=artemis&media=COPY

 

I went through my old photos and found pictures of the pinouts, so hopefully that can help. 

 

Slim

VideoCapture_20220831-154004.jpg

VideoCapture_20220831-154009.jpg

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I found an ex engineer that was running VIA Canada program years ago, here is what he wrote back to me:

This isn't the VIA scan tool if that's what you're thinking. We used CANcase for certain programming functions and some CAN based captures for engineering. The tool you need is called a VDDS. Its a proprietary scam tool with an 11" touch screen

Also quoted:

Perhaps they have expanded it's capabilities. But when I last used it, it captured active traffic from the VIA bus (white connector) for the field engineer to review. They can also use CANcase to upload a file or files to specific modules. Perhaps it can also issue a read-clear DTCs command now? I never used to do that

Edited by kmclellan45
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6 minutes ago, kmclellan45 said:

I found an ex engineer that was running VIA Canada program years ago, here is what he wrote back to me:

This isn't the VIA scan tool if that's what you're thinking. We used CANcase for certain programming functions and some CAN based captures for engineering. The tool you need is called a VDDS. Its a proprietary scam tool with an 11" touch screen

 

Strange, because that's exactly what we scanned the truck with. Perhaps it just captures the data, then they use the VDDS to analyze it? What's a vdds anyways? I can't find anything on it. 

 

Slim

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I didn't find anything online about VDDS either, mostly got sites about Venerial Diesease detection.

going back to the datalogger how did they interpret what was on it? were they live on the phone with you or did they contact you after they got it back?

 

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Just now, kmclellan45 said:

I didn't find anything online about VDDS either, mostly got sites about Venerial Diesease detection.

going back to the datalogger how did they interpret what was on it? were they live on the phone with you or did they contact you after they got it back?

 

They would contact agreed they received it. 

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1 hour ago, kmclellan45 said:

Here is an image of the VDDS screen, as far as I can tell from reading through all of post on different sites, nobody has been rented this device

image.thumb.jpeg.b9a5dcec242906f0cba6c5302170956a.jpeg

 

This image was sent to me, I don't have this device in my posession.

So, who do you need to grease to get this thing? 

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  • 4 weeks later...
Posted (edited)
On 4/28/2024 at 7:32 PM, kmclellan45 said:

did that datalogger come with software to interpret what was being recorded? 

 

 

No.I was rented the Vector CANcaseXL as well, which was annoying because if they wanted a raw CAN recording I could have gotten a log for them as I have similar tools at my disposal. I never saw the VDDS tool or the screenshot from above either. The CANcase has an SD card it recorded to, and you sent them the datafile. 

 

Not having any ECU communication tools will be the death of these vehicles. I had not reached out to Ryan James for a couple years now as my truck has been doing fine. Concerning hearing that even minimal support is gone, but not really unexpected. 

Edited by scraejtp
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