Jump to content

New 2500hd...wrong headlights?

jimbaeumel
 Share

Recommended Posts

jimbaeumel Enthusiast

jimbaeumel

Posted
Posted

Just picked up my new 2500hd LT. I love it. Except for one thing.... 

I put a deposit on the truck based on the online window sticker from GM. I didn’t care about driving it, I’ve bought several new GM trucks through the years and because of low supply I found the package I wanted and popped for it. 


Problem is, the online window sticker said it had LED headlights. I actually passed on a new 2020 the month before because it had halogen. On my way home I realized it had halogen. Window sticker in truck says it’s halogen. Same price...  I brought it to the attention of the dealership. They said they are waiting on GM to respond. What do you think will/ should happen? 
 

C8D2E97E-79FE-4F65-9A3D-5FBD62E33B57.thumb.jpeg.a8d9532f986b1d4d7345440fe187a7a9.jpeg9DC56654-070E-4F5F-83B6-C6A913AE1CC0.thumb.jpeg.1933e5bc54956b44f133fa9328216f37.jpeg

Londart2020 Enthusiast

Londart2020

Posted
Posted

Did you check to make sure the VIN on that dealer uploaded window stick is the same on the actual truck? It’s just some IT guy doing that and mistakes happen. If it is, there had to be a monetary value to getting LED over halogen so GM or the dealer have to make you whole. I would think it your option to return it too based off false advertising, as you put deposit and purchased base off what you thought to be accurate information about the truck from the manufacturer/dealer.

newdude Senior Enthusiast

newdude

Posted
Posted (edited)

Well, its got halogens per the VIN.  And correct per LT trim level.  The LED are optional and only part of Z71 Sport, Z71 Sport Chrome and Midnight editions on the LT trim.  

 

Can't always trust those standard equipment lists on the dealer sites.  Could be uploaded wrong or incorrect. 

 

Nothing GM can do here.  Maybe a "sorry" accessories voucher or something.  But that's about it.     

 

EDIT:  I just checked two inbound trucks to us.  The "standard equipment" section has the same headlight error, so its an issue on GM and the US dealership websites where they have a typo in there.  

Edited by newdude
jimbaeumel Enthusiast

jimbaeumel

Posted
  • Author
Posted
35 minutes ago, Londart2020 said:

Did you check to make sure the VIN on that dealer uploaded window stick is the same on the actual truck? It’s just some IT guy doing that and mistakes happen. If it is, there had to be a monetary value to getting LED over halogen so GM or the dealer have to make you whole. I would think it your option to return it too based off false advertising, as you put deposit and purchased base off what you thought to be accurate information about the truck from the manufacturer/dealer.

Yeah Vin was right. Dealership had 8 trucks online with the same trim. If they’ll just send me the lights I’ll put them in. I think that’s fair. 

jimbaeumel Enthusiast

jimbaeumel

Posted
  • Author
Posted (edited)
39 minutes ago, newdude said:

Well, its got halogens per the VIN.  And correct per LT trim level.  The LED are optional and only part of Z71 Sport, Z71 Sport Chrome and Midnight editions on the LT trim.  

 

Can't always trust those standard equipment lists on the dealer sites.  Could be uploaded wrong or incorrect. 

 

Nothing GM can do here.  Maybe a "sorry" accessories voucher or something.  But that's about it.     

Yeah, I doubt anything comes of it but i also feel If they put it online for sale with the VIN, it should be right. 

Edited by jimbaeumel
Londart2020 Enthusiast

Londart2020

Posted
Posted

Did you check to make sure the VIN on that dealer uploaded window stick is the same on the actual truck? It’s just some IT guy doing that and mistakes happen. If it is, there had to be a monetary value to getting LED over halogen so GM or the dealer have to make you whole. I would think it your option to return it too based off false advertising, as you put deposit and purchased base off what you thought to be accurate information about the truck from the manufacturer/dealer.

 

I 100% agree. Same but different situation with a a trip to Maui I just had to cancel. The place we were gonna stay put, on their website, the wrong info about the cancellation policy. Took a few calls, but I was finally able to get them to realize it’s not my fault as the consumer if they put wrong info out there, they have to honor. Glad I ptintered it before they changed it like you did. Maybe if you put that whole window sticker up for us to see and make sure your reading correctly.

jimbaeumel Enthusiast

jimbaeumel

Posted
  • Author
Posted
18 minutes ago, Londart2020 said:

Did you check to make sure the VIN on that dealer uploaded window stick is the same on the actual truck? It’s just some IT guy doing that and mistakes happen. If it is, there had to be a monetary value to getting LED over halogen so GM or the dealer have to make you whole. I would think it your option to return it too based off false advertising, as you put deposit and purchased base off what you thought to be accurate information about the truck from the manufacturer/dealer.

 

I 100% agree. Same but different situation with a a trip to Maui I just had to cancel. The place we were gonna stay put, on their website, the wrong info about the cancellation policy. Took a few calls, but I was finally able to get them to realize it’s not my fault as the consumer if they put wrong info out there, they have to honor. Glad I ptintered it before they changed it like you did. Maybe if you put that whole window sticker up for us to see and make sure your reading correctly.

the sticker is so long I cant get it in one image... Here is one optioned exactly the same as mine but black... Same error. Dealer confirmed it was wrong.
Window Sticker

Londart2020 Enthusiast

Londart2020

Posted
Posted
26 minutes ago, jimbaeumel said:

the sticker is so long I cant get it in one image... Here is one optioned exactly the same as mine but black... Same error. Dealer confirmed it was wrong.
Window Sticker

I would say, for some reason Chevy is putting that on all their window stickers, misleading people. Because this says right on their website, not available..

AA9B6B89-BB05-43A9-B854-1EC4E784FA17.png

jimbaeumel Enthusiast

jimbaeumel

Posted
  • Author
Posted
22 minutes ago, Londart2020 said:

I would say, for some reason Chevy is putting that on all their window stickers, misleading people. Because this says right on their website, not available..

AA9B6B89-BB05-43A9-B854-1EC4E784FA17.png

interesting since mine has a Power Up and down tailgate. lol. I don't think it was malicious in anyway. I think it its just an error. It just sucks because I had the LEDs on my '20 RST 3.0 and loved them. Probably would have just gotten a different truck if I had known. 

Londart2020 Enthusiast

Londart2020

Posted
Posted
13 minutes ago, jimbaeumel said:

interesting since mine has a Power Up and down tailgate. lol. I don't think it was malicious in anyway. I think it its just an error. It just sucks because I had the LEDs on my '20 RST 3.0 and loved them. Probably would have just gotten a different truck if I had known. 

You can always try and make a case with the dealer/Chevy. Not loosing a customer just frustrated over misleading info..

Rozz522 Enthusiast

Rozz522

Posted
Posted

Looking at the side by side comparison, I would question whether those are 2020 or 2021 models. My understanding is that the LED headlights were not available for 2020 LT models but became available on 2021 models as part of the Z71 packages mentioned previously.

redwngr Senior Enthusiast

redwngr

Posted
Posted

Order guides for 20 and 21 2500 show that  for 21 2500 halogena standard on LT, LED optional as below: 

Headlamps, LED reflector (high intensity) with LED signature curtain Daytime Running Lamps
1 -  Included and only available with (WJP) Midnight Edition, (WEA) Z71 Sport Edition, (WBL) Z71 Chrome Sport Edition. 

 

As Rozz552 suggested,  for 2020 2500 --   LED's not available on LT

(they were standard on LTZ and HC, not available on other trims)

Sledguyry Enthusiast

Sledguyry

Posted
Posted
I just swapped out the bulbs, I know it’s not the point or the same but I like mine.

What bulbs did you use? I’m interested in doing the same.


Sent from my iPhone using Tapatalk

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Latest Articles

  • Posts

    • Black02Silverado
      Missing thrust bearing? And oil selection

      By Black02Silverado · Posted

      Maybe, but it seems he is the only one that has backed up data to prove what he is stating. I think he is doing this more because he enjoys it and wants to get the information out to us. He's got the knowledge and access to the proper equipment and having the funds doesn't hurt.  I would love to do what he is doing and would do it if and when I hit the Powerball.  I'm not a Tribologist by any means but love to learn what I can.   I would bet there would be doubting people out there if a completely independent lab with high quality work and highly respected in the automotive industry, put out information like this.  The world can't be pleased, one just has to take the information that they are given, do more of their own research to find actual lab data to back up what they are trying to figure/find out.  Most don't bother, they just want to believe what they first see.     I don't have the minimax but my 6.2 in my 2019 Silverado with 64k miles shows excellent UOA results with 0w-20 and for my own purposes 5w-20.  Since not much of a change using 5w. I liked the data sheet information on the SS 5w-20 and figured I would give it a try.  Still the same viscosity at 100℃.   In the end we all just do what makes us happy, life is too short to get upset over trivial social media.   On a side note, I do feel GM has dropped the ball and just cares about the bottom dollar and not quality anymore.  "Like a Rock" has been long gone.  Seems "Built Ford Tough" has as well.
    • Tyler Gibbs
      Thoughts on these wheels?

      By Tyler Gibbs · Posted

      Better than stock but that's like putting lipstick on a pig
    • flattop
      2026 sierra bad brake controller

      By flattop · Posted

      Hello, my 3 month old Sierra Elevation wont recognize a trailer with electric brakes? All the lights work correctly, but no power to the brakes?   This is the factory installed brake controller. If you manually push the knob, the display shows the power % but does not light up like my 2022 silverado.   I have an appointment with the dealer, but was checking to see if anyone else has seen this issue.    Thanks, 
    • Black02Silverado
      Post your latest oil change.

      By Black02Silverado · Posted

      Been using SS 0w-20 from new, but wanted to change to the 5w-20 because I liked the data on the data sheet, to me it seems like a little better product. But as you can see, not much difference. This is also with running a mix of 10 gallons E85 to a tank topped with 93. It isn't a flex fuel vehicle so any higher I get a CEL for running lean on both banks. Yes my mileage takes a hit. Instead of 20 mpg I normally get on trips I get 17mpg. This is also using EaO17 filter.  What is amazing is I have the AMSOIL cone filter on it since I have the GM Performance intake installed and that air filter has 44k miles on it.  I just take it out and shop vac it off once a year.  I use the upholstery tool on my shop vac.  Works well.   
    • revmanii
      Starting a new thread regarding mounting my 2014 OEM wheels to my 2026

      By revmanii · Posted

      So, lot's of googling and reading, and a trial fit found, that indeed they hit the newer fatter caliper. I did some re-testing today, and found just 3/16" worth of washers was enough for the wheel to spin freely. I added 2 more on each, and again it spun freely. Tested lock to lock with the 4 washers, about 5/16" not quite the 3/8" Im considering, but pretty close. No issues. I've been looking at the BORA .375" spacers and using extended lugnuts to get back lost thread due to the spacer. All the ET lugs I've seen are all .33" reach inside the wheel lug holes. For those that don't like spacers or think they're unsafe, I think it depends on what type of spacers you're using and making sure you get good quality hubcentric ones, and if you're using bolt on ones, regular mainenance, checking the spacer lugs. Not wanting or needing that much spread. Looking for the minimum that will let me run these rims and tires.  it does look to stick out a little, but I really want put these on. and use the stock all-terrains in the winter. 

  • GM-Trucks.com Clubs

  • Popular Contributors

×
×
  • Create New...